_____ refers to messages designed to motivate employees to adopt the company’s
mission and cultural values and to participate in special ceremonies.
a. Job instructions
b. Implementation of strategies
c. Practices
d. Performance feedback
e. Indoctrination
Which is the highest level of sexual harassment?
a. Generalized
b. Inappropriate/offensive
c. Sexual crimes
d. Solicitation with promise of reward
e. Coercion with threat of punishment
The right to advise, recommend, and counsel in the staff specialists’ area of expertise is
included in staff authority.
a. True
b. False
Nelson is motivated by a strong need for recognition and is continually seeking credit
for his contributions to the organization. According to Maslow, Neil is motivated by
which category of needs?
a. Physiological
b. Safety
c. Belongingness
d. Esteem
e. Self-actualization
The environments in which businesses operate are increasingly _____, requiring
managers to be ready to react and respond to even subtle environmental shifts.
a. static
b. universal
c. constant
d. dynamic
e. traditional
If Vaughn uses the administrative model of decision making, which of these
assumptions would he reject?
Scenario – Vaughn Bately
Vaughn Bately manages a group of eight electrical engineers at Defiance Designs. His
team is highly trained and well respected by experts both inside and outside the
company. Recently one of Vaughn’s engineers suggested a new technique for the
development and use of an argon laser. There appeared to be rich potential for this
technology, but Vaughn wasn’t certain that developing this technology was the best use
of his limited resources. Vaughn was facing a significant decision.
a. Decision-makers settle for a satisficing rather than maximizing solution.
b. The search for alternatives is limited because of information, human and resource
constraints.
c. Rational procedures will normally lead to the best solution in a complex organization.
d. Decision objectives are often vague, conflicting, and lack consensus among
managers.
e. All of these are accepted.
Empowering employees means giving employees _____.
a. information
b. knowledge
c. power
d. rewards
e. all of these
When an official is given the responsibility of overseeing all aspects of ethics and legal
compliance. S/he is referred to as:
a. a whistle-blower.
b.a chief ethics officer.
c. vice-president of human resource management.
d.a yes-man.
e. a political play.
Cultural factors in foreign countries are _____ the political and economic factors.
a. easier than
b. similar to
c. more perplexing than
d. less important than
e. none of these
One of the fastest-growing approaches to recruiting today is the use of the Internet,
called E-cruiting.
a. True
b. False
Tactical plans are designed to help execute the major strategic plans and to accomplish
a specific part of the company’s strategy.
a. True
b. False
_____ includes behavior that is not always written down and may actually not serve an
organization’s bottom-line.
a. Legal responsibility
b. Economic responsibility
c. Ethical responsibility
d. Discretionary responsibility
e. None of these
Which financial control system measures the stock market’s estimate of the value of a
company’s past and projected capital investment projects?
a. Market value-added
b. Economic value-added
c. System governance
d. Activity-based costing
e. Corporate governance