Which of the following is a process that uses multiple raters, including self-rating, to
appraise employee performance and guide development?
a. A 360-degree feedback
b. Job evaluation
c. Multiple-rater appraisal
d. Performance appraisal interview
e. Homogeneity appraisal
Role ambiguity is defined as uncertainty about what behaviors are expected of a person
in a particular role.
a. True
b. False
Important stakeholders in corporations include the government and the community.
a. True
b. False
A recent poll found that _____ percent of people surveyed say corporate America’s
moral compass is pointing in the wrong direction.
a. 10 b. 29
c. 52 d. 76
e. 98
Marley is the executive director of the local Community for Critters. Her level in the
management hierarchy is that of a(n):
a. first-line manager.
b. middle manager.
c. top manager.
d. consultant.
e. operative.
Strategic plans and goals are those that focus on where the organization wants to be in
the future and pertain to the organization as a whole.
a. True
b. False
Which ethical approach are companies citing to justify their policing of employee’s
personal habits on and off the job, such as alcohol and tobacco consumption?
a. Justice approach
b. Utilitarian approach
c. Individualism approach
d. Moral-justice approach
e. Discretionary responsibility
Your company is interested in producing and marketing a line of coffee that will
penetrate the Chinese market. Your firm is willing to supply the equipment, products,
product ingredients, trademark, and standardized operating system. What type of
strategy are you going to use?
a. Wholly owned foreign affiliate
b. A greenfield venture agreement
c. A franchise
d. An export agreement
e. Barter trade
For a programmed decision:
a. alternatives are usually difficult to identify.
b. alternatives are usually easy to identify.
c. there are usually few alternatives.
d. there are usually few alternatives and they are difficult to identify.
e. there are no alternatives.
Most executives now believe that important information flows from the:
a. top down.
b. bottom up.
c. diagonal level.
d. horizontal level to diagonal level.
e. internal to external.
_____ is incentive pay that ties at least part of compensation to employee effort and
performance.
a. Pay-for-performance
b. Seniority pay
c. Universal compensation plan
d. Cafeteria-plan
e. Group performance pay
Creativity is the generation of novel ideas that may meet perceived needs or respond to
opportunities for the organization.
a. True
b. False
a. True
b. False
Some people argue that _____ is the most difficult and most important part of strategic
management.
a. SWOT analysis
b. strategic formation
c. strategic execution
d. strategic analysis
e. strategy evaluation
Small firms that file for patents typically produce _____ more patents per employee
than large patenting firms.
a. twice
b. 3 to 4 times
c. 6 to 7 times
d. 9 to 10 times
e. 13 to 14 times
A Six Sigma process will typically result in one defective package of product for every
three truckloads shipped.
a. True
b. False
The pragmatic survivor is a follower who participates actively in the organization but
does not use critical thinking skills.
a. True
b. False
A key benefit of management by objectives is that it aligns individual and departmental
goals with company goals.
a. True
b. False
All of the following are the major disadvantages of the matrix structure EXCEPT:
a. it generates a large amount of conflict.
b. managers spend much time resolving conflict.
c. the confusion caused by the dual chain of command.
d. the power imbalance that can result between the sides of the matrix.
e. enlarged tasks for employees.
In a family where both parents work, which of the following may be helpful to
accommodate the parents’ needs?
a. Childcare
b. Flexible work schedule
c. Home-based employment
d. Maternity or paternity leaves
e. All of these
_____ are responsible for departments that perform a single functional task and have
employees with similar training and skills.
A management perspective that suggests jobs should be designed to meet higher-level
needs by allowing workers to use their full potential is called a(n) _____.
A disparity between existing and desired performance levels is known as a(n) _____ .
The relationship between social responsibility and financial performance has been
shown to be _____.
_____ involves the skill of grasping both facts and feelings to interpret a message’s
genuine meaning.