Zachary, a manager at ExecuComp, receives quarterly reports, which track his
department’s production statistics. However, these reports lack key information
regarding reject rates. Which of the following components of the control model need
improvement?
a. Measuring actual performance
b. The planning and setting of performance standards
c. SWOT analysis
d. The ability to take corrective action when necessary
e. All of these
Which of the following is a standard of conduct that is shared by team members and
guides their behavior?
a. Leadership
b. Cohesiveness
c. Norm
d. Attitude
e. None of these
The capacity of an information channel is influenced by all of these except:
a. the ability to establish a personal focus.
b. the ability to handle multiple cues simultaneously.
c. the ability to facilitate rapid, two-way feedback.
d. the ability to minimize costs.
e. both the ability to establish a personal focus and the ability to facilitate rapid,
two-way feedback.
Self-serving bias is when people give themselves too much credit for what they do well
and give external forces too much blame when they fail.
a. True
b. False
Which of the following is an entry strategy in which the organization maintains its
production facilities within its home country and transfers its products for sale in
foreign markets?
a. Franchising
b. Licensing
c. Exporting
d. Greenfield venture
e. Joint venture
Unfortunately, Mary Parker Follett’s approach to leadership stressed the importance of
engineering techniques rather than people.
a. True
b. False
Two leadership styles used by Fiedler in his contingency theory were:
a. employee-centered and job-centered.
b. consideration and initiating structure.
c. concern for people and concern for production.
d. relationship-oriented and task-oriented.
e. employee-oriented and relations-oriented.
Silver n’ Gold Inc. recently introduced a new control philosophy where all employees
have access to the same information that owners have, such as what money is coming in
and where it is going. This is an example of which control philosophy?
a. Balanced scorecard
b. Six Sigma
c. Continuous improvement
d. Total quality management
e. Open-book management
Genex Dynamics is a ballistics company that uses the unity of command, scalar chain,
and division of work principles. These are part of which management philosophy?
a. Administrative principles approach
b. Bureaucratic approach
c. Scientific management approach
d. Humanistic approach
e. Behavioral sciences approach
The involvement culture has a(n) _____ focus on the involvement and participation of
employees to rapidly meet changing needs from the environment.
a. external
b. internal
c. structural
d. competitive
e. technological
Stefan, a supermarket cashier, recently received an award for having the highest scan
rate among all cashiers. This is an example of organizational:
a. performance.
b. efficiency.
c. effectiveness.
d. structure.
e. goal-setting.
The Digitec company has recently decided to design and manufacture a laptop that
retails for under $50, in an effort to make information technology available to people in
places like rural Africa and rural India. This is known as what type of strategy?
a. Bottom of the pyramid strategy
b. Skimming the barrel strategy
c. Cream of the crop strategy
d. Top of the peak strategy
e. Base price strategy
When AT&T decided to buy Media One, a cable company, it was pursuing a(n) _____
strategy.
a. functional-level
b. internal growth
c. multi-domestic
d. corporate-level
e. business-level
When the organization is structured along _____ lines, coordination is required.
a. functional
b. divisional
c. team
d. all of these
e. functional or divisional
InfoTech’s new product team has a norm of backing up each of their computer’s hard
drives at the end of each working day. This norm developed because one day a
computer virus infected the team’s computer network and destroyed many important
computer files. The cause of this norm was clearly:
a. an explicit statement.
b. carryover behaviors.
c. primacy.
d. a critical event.
e. none of these.
Operational planning specifies plans for department managers, supervisors, and
individual employees.
a. True
b. False
Statements that define fundamental values and reference organizational responsibilities,
products and employees are often called _____.
a. principle-based
b. policy-based
c. ethically-based
d. codified
e. codes of organizational integrity