Which of the following is a form of franchising?
a. Direct investing
b. Licensing
c. Exporting
d. Countertrade
e. Barter trade
Problems within the finance industry in 2008 have been attributed to a breakdown in
which managerial function?
a. Controlling
b. Leading
c. Organizing
d. Planning
e. Delegating
Line departments perform tasks that reflect the organization€s primary goal and
mission.
a. True
b. False
Culture shock refers to a person’s ability to use reasoning and observation skills to
interpret unfamiliar gestures and situations and devise appropriate behavioral responses.
a. True
b. False
The use of cultural values, traditions, shared beliefs and trust to increase compliance
with goals refers to decentralized control.
a. True
b. False
Administrative acts and decisions recorded in writing is one of the six characteristics of
the ideal bureaucracy.
a. True
b. False
Upward communication is usually used to communicate information about all of the
following EXCEPT:
a. suggestions for improvement.
b. performance reports.
c. indoctrination.
d. financial and accounting information.
e. grievance and disputes.
Which of the following is NOT an appropriate legal structure for an entrepreneurial
company?
a. Proprietorship
b. Corporation
c. Partnership
d. Trade alliance
e. All of these are appropriate legal structures for an entrepreneurial company.
After the need for change has been perceived, the next part of the change process is
implementing change.
a. True
b. False
Which of the following theories places an emphasis on behavior and its consequences?
a. Two-factor theory
b. Need hierarchy theory
c. Reinforcement theory
d. ERG theory
e. Equity theory
_____ are examples of channels which managers might choose to use when
communicating with employees.
a. Newsletter, telephone, and feedback
b. Telephone, electronic mail, and memo
c. Television, encoding, and letter
d. National newspapers and television
e. All of these
Brad is a department manager at Home Theater, Inc. His sole role in the budget process
is to implement the budget that is developed for him. This is an example of:
a. strategic budgeting.
b. operational budgeting.
c. top-down budgeting.
d. management by objectives.
e. bottom-up budgeting.
Implementing change is often one of the most difficult aspects of organization
management. Imagine that you are the CEO of a large corporation, and your legal
advisors have just informed you that the federal government has passed a new law that
will affect every employee’s health care coverage. Using this example, write an essay
discussing the forces that most likely spurred the organizational change and identifying
some reasons why employees might resist this change.
Briefly describe the four major personal decision styles.
_____ is defined as the altering of jobs to increase both the quality of employees’ work
experience and their productivity.
A(n) _____ is when two or more organizations combine to make one organization.
_____ and plans are the responsibilities of middle managers.
The ______ occurs when the perceiver develops an overall impression of a person or
situation based on one attribute, either favorable or unfavorable.
_____ is the stage of team development in which members prepare for the team’s
disbandment.