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Listening is _____ of effective communication.
a. 10 percent
b. 25 percent
c. 40 percent
d. 50 percent
e. 75 percent
The goals should be easy, for employees to feel motivated, so that they can achieve
them easily which in turn increases their motivation level.
a. True
b. False
A results-oriented culture that values competitiveness, aggressiveness, personal
initiative, and willingness to work long and hard to achieve results is called the
achievement culture.
a. True
b. False
A _____ is a situational variable that makes a leadership style unnecessary or
redundant.
a. neutralizer
b. substitute
c. contingency
d. transaction
e. transformation
Innovation requires the coordination that occurs with the _____ .
a. top-down approach
b. bottom-up approach
c. horizontal linkage model
d. time-based approach
e. vertical approach
Although public confidence in business managers is at an all-time low, politics, sports,
and non-profit organizations have not been affected.
a. True
b. False
If Johnson Lumber provides trees for Westvaco Paper Manufacturing, then Johnson
Lumber is considered a supplier for Westvaco.
a. True
b. False
Which of the following is the most familiar and obvious flow of formal
communication?
a. Downward communication
b. Gossips
c. Horizontal communication
d. Upward communication
e. Vertical communication
Skunkworks are a separate small, informal, highly autonomous, and often secretive
group that focuses on breakthrough ideas for the business.
a. True
b. False
Symbols, stories, and heroes are important because they:
a. entertain executive level management.
b. address the concerns of government.
c. acquaint customers to the organization.
d. communicate the significant values of an organization.
e. give employees something to talk about.
