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Which of the following is the administration of a pleasant and rewarding consequence
following a desired behavior?
a. Avoidance learning
b. Punishment
c. Positive reinforcement
d. Extinction
e. Suspension
At the start of every shift, Carl, a delivery truck driver, plans out his route based on the
addresses that he will be visiting to drop off packages. This can best be described as
what kind of decision?
a. Programmed
b. Nonprogrammed
c. Wicked
d. Administrative
e. Intuitive
What are the two principal advantages of forming a corporation?
a. Unlimited liability and potential conflicts with partners
b. Freedom from debt and relatively simple structure
c. Continuity and limits on owner's liability
d. Unlimited liability and continuity
e. Continuity and non-tax structure
The main difference between risk and uncertainty is that with risk you know the
probabilities of the outcomes.
a. True
b. False
The sub-divisions of the international environment are the economic, the sociocultural,
and the legal-political environments.
a. True
b. False
The process of encoding, the selection of a channel, the presence of noise, and the
development of feedback are four of the factors involved in the communication process.
a. True
b. False
A change agent is an OD specialist who contracts with an organization to facilitate
change.
a. True
b. False
Refreezing is the reinforcement stage of organization development in which individuals
acquire a desired new skill or attitude and are rewarded for it by the organization.
a. True
b. False
The Small Business Association (SBA) reports that small businesses create at least
_____ percent of America€s new jobs.
a. 30
b. 32
c. 46
d. 64
e. 82
Georgia, an airline CEO, often looks for patterns of movement within the airline
industry, focusing on the qualities of rhythm, flow, direction, shape, and networks of
relationships. This type of activity, referred to as _____ thinking, allows Georgia to see
the structures that underlie complex situations within the industry and company.
a. systems
b. qualitative
c. quantitative
d. conceptual
e. contingency
A competitive and adversarial negotiation approach in which each party strives to get as
much as it can, usually at the expense of the other party, is called:
a. BATNA.
b. a bargaining zone.
c. mediation.
d. integrative negotiation.
e. distributive negotiation.
Traditional views of organizational design recommend a span of management of about
7 to 10 subordinates per manager.
a. True
b. False
A project is an example of a:
a. policy.
b. standing plan.
c. procedure.
d. single-use plan.
e. rule.
Which of the following is an unincorporated business owned by two or more?
a. A partnership
b. A proprietorship
c. A corporation
d. An association
e. A trade alliance
Net income divided by sales is the correct formula for calculating:
a. return on total assets.
b. a current ratio.
c. a liquidity ratio.
d. profit margin on sales.
e. a corporate evaluation.
Corporate culture plays a key role in creating an organizational climate that enables
learning and innovative responses to threats from the external environment, challenging
new opportunities, or organizational crises.
a. True
b. False
The link between satisfaction and performance, according to research, is generally
small and is affected by other factors.
a. True
b. False
A(n) _____ is a person who sees the need for and champions productive change within
the organization.
When a company does just what is necessary to satisfy legal requirements, it falls under
the _____ approach in shades of green.
Human resource management (HRM) involves those systems in an organization that are
designed to make sure human talent is used effectively and efficiently to further
organizational goals. Write a short essay in which you interpret the three key elements
that characterize a strategic approach to HRM, and address how these elements relate to
the strategic issues that managers are faced with today.
A primary way in which managers shape cultural norms and values to build a
high-performance culture is through _____.
_____ teams consist of employees from various functional departments who are
responsible to meet as a team and resolve mutual problems.
_____ systematically moves employees from one job to another, thereby increasing the
number of different tasks an employee performs without increasing the complexity of
any one job.
Compare and contrast authority, responsibility, accountability, and delegation.
A group of executives assigned to oversee the organization's ethics by ruling on
questionable issues and disciplining violators is referred to as a(n) _____.
List and define the stages of moral development.
