Which of these employee behaviors matches with the conventional level of personal
moral development?
a. Task accomplishment
b. Empowered employees
c. Work group collaboration
d. Full participation
e. Act in own interest
The skills of _____ require receiving messages to accurately grasp facts and feelings to
interpret the meaning of the message.
a. communication
b. listening
c. managing
d. reception
e. telling
One major limitation of goals and plans is:
a. goals and plans guide resource allocation.
b. goals and plans may cause rigidity in a turbulent environment.
c. goals and plans decrease employee motivation.
d. goals and plans decrease employee commitment.
e. none of the above.
During which stage of team development does team unity emerge?
a. Forming
b. Storming
c. Performing
d. Norming
e. Adjourning
The basic philosophy of control at Nutrients-For-You, Inc. is based on the policies
found in the employee handbook, as well as a strict hierarchy of authority. This
philosophy is consistent with:
a. clan control.
b. bottom-up control.
c. hierarchical control.
d. culture control.
e. decentralized control.
____ is a policy requiring employers to be proactive in being certain that equal
opportunity exists for all within their organization.
a. Equal employment opportunity
b. Discrimination
c. Reverse discrimination
d. Affirmative action
e. Employment-at-will
People making decisions based on an internal set of beliefs that has more meaning to
them than the expectations of others:
a. are in the preconventional level of moral development.
b. are in the conventional level of moral development.
c. are in the principled level of moral development.
d. do not care what people think of them.
e. none of these.
_____ is the responsibility that goes beyond societal expectations to contribute to the
community welfare.
a. Ethical responsibility
b. Discretionary responsibility
c. Economic responsibility
d. Legal responsibility
e. Technical responsibility
Messages that appraise how well individuals and departments are doing their jobs are
called:
a. job instructions.
b. implementation of strategies.
c. practices.
d. performance feedback.
e. indoctrination.
Which of the following is most important at lower organizational levels?
a. Planning skills
b. Human skills
c. Conceptual skills
d. Technical skills
e. None of these
An object, act, or event that conveys meaning to others is referred to as a:
a. symbol.
b. slogan.
c. story.
d. hero.
e. culture.
_____ occurs when an individual sees others perform certain behaviors and get
rewarded for them.
a. Vicarious learning
b. Self-efficacy
c. Self-reinforcement
d. Delegation
e. Experiential learning
_____ indicators focus on production and operating statistics.
a. Financial performance
b. Business process
c. Critical success
d. Potential for learning and growth
e. Performance measurement
Which of the following groups has the largest wage gap between genders?
a. White
b. African American
c. Hispanic
d. European
e. Middle Eastern
Routine messages tend to be simple and straightforward, such as conveying data or
statistics.
a. True
b. False
Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effective
systematic process of regulating organizational activities to make them consistent with
the expectations that are established by managers within the company. This is referred
to as _____ control.
a. organizational
b. feedback
c. budgetary
d. systems
e. quality
German, Swiss, and North American cultures are among the high-context cultures.
a. True
b. False
Research shows that _____are predisposed to being pragmatic, capable of lying to
achieve personal goals, more likely to win in win-lose situations, and more likely to
persuade than be persuaded.
a. high introverted individuals
b. high authoritarians
c. high Machs
d. low extroverted individuals
e. low Machs
A(n) _____ is any group within or outside the organization that has a stake in the
organization’s performance.
The majority of the incubators are operated by _____.
List the four criteria for ethical decision-making described in the book.
More than likely, you will experience stress in your career as a manager. Stress is a
physiological and emotional response to stimuli, but there is a point beyond which good
stress goes bad. Write a short essay in which you contrast two types of stress-challenge
stress and threat stress-and give examples from your own life that illustrate each type of
stress.
The ability to influence people toward the attainment of goals is known as _____.