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Which of the following combines a series of tasks into one new, broader job?
a. Job simplification
b. Job enlargement
c. Job rotation
d. Job characteristics
e. Job lay-off
Which of the following is the process of forming alliances among managers during the
decision making process?
a. Networking
b. Socializing
c. Coalition building
d. Satisficing
e. Passing the buck
Which of the following defines a technique that uses a face-to-face group to
spontaneously suggest a broad range of alternatives for decision making?
a. Brainstorming
b. Groupthink
c. Point-counterpoint
d. Brainwriting
e. Devil's advocate
Sandra views herself as a tough but fair supervisor. She gives explicit directions to her
subordinates about how tasks should be accomplished, but is not always approachable
when they come to her with questions. Her employees sometimes feel that she is too
gruff and impersonal. Which category on the situational leadership grid does Sandra fit
into?
a. Following style
b. Delegating style
c. Participating style
d. Telling style
e. Selling style
A director of finance would most likely be interested in executing functional level
strategies.
a. True
b. False
Policy-based statements generally outline the procedure to be used in specific ethical
situations.
a. True
b. False
_____ is(are) included in an organization's task environment.
a. Suppliers
b. Accounting procedures
c. Technology
d. Government
e. Demographic characteristics
Normative decision theory recognizes that managers have only limited time and
cognitive ability and therefore their decisions are characterized by bounded rationality.
a. True
b. False
The outcome of information and cooperation is _____.
a. organization
b. planning
c. coordination
d. differentiation
e. controlling
Blaming the teacher for a poor grade on an exam, and taking credit for good grades
could be an example of which perceptual bias?
a. perceptual distortion.
b. closure activity.
c. the fundamental attribution error.
d. stereotyping.
e. perceptual grouping.
An example of non-verbal communication is all of these except:
a. posture.
b. facial expression.
c. voice.
d. written memo.
e. body language
Members of _____ teams remain in separate locations around the world and conduct
their work electronically.
a. intercultural
b. international
c. multinational
d. virtual global
e. distance
Which of the following is a(n) is the individual who must make an ethical choice in an
organization?
a. The symbolic leader
b. An obstructive manager
c. The defensive individual
d. The moral agent
e. An authoritarian manager
Robbie's Robots decided to continue operations at one plant while shutting down
another. The decision was justified on the basis of what was best for the total
corporation. This is an example of the:
a. utilitarian approach.
b. individualism approach.
c. moral-justice approach.
d. justice approach.
e. illegal approach.
When a change involves multiple departments, top management support is especially
important.
a. True
b. False
Influence means that the relationship among people is passive.
a. True
b. False
The condition under which ambiguity occurs is when:
a. alternatives are difficult to define.
b. objectives are well defined.
c. information about outcomes is readily available.
d. all the alternatives are known.
e. decisions are already made.
The Six Sigma approach is a comprehensive management control system that balances
traditional financial measures with operational measures relating to a company's critical
success factors.
a. True
b. False
According to the Leadership Grid, which of the following occurs when efficiency in
operations is the dominant orientation?
a. Team Management
b. Country Club Management
c. Middle of the Road Management
d. Impoverished Management
e. Authority-Compliance
