An innovation mindset that strives to meet customers’ immediate needs quickly and
inexpensively is referred to as:
a. kaizen.
b. just-in-time control.
c. total quality management.
d. jugaad.
e. XY Theory.
Which of the following is a contemporary approach to structural design in
departmentalization?
a. Functional
b. Divisional
c. Traditional divisions
d. Teams
e. Geographic-based
_____ is a systematic process of gathering and interpreting information about the
essential duties.
a. A job analysis
b. A job listing
c. A job requirement
d. A job description
e. A realistic job preview
Challenges tend to burn people out, while stress fires you up.
a. True
b. False
The virtue ethics approach to ethical decision making sidesteps debates about what is
right, good, or just and bases decisions on prevailing standards of the profession and the
larger society, taking the interests of all stakeholders into account.
a. True
b. False
An artificial entity created by the state and existing apart from its owners is known as:
a. a partnership.
b. a proprietorship.
c. a corporation.
d. an association.
e. a trade alliance.
The four common ways in which norms develop for controlling and directing behavior
are critical events, primacy, carryover behaviors, and implicit statements.
a. True
b. False
The _____ is a single European currency that replaced 12 national currencies and unify
a huge marketplace.
a. Mark
b. Franc
c. MFN
d. Euro
e. Pound
Only about _____ percent of American adults reach the level-three stage of moral
development.
a. two
b. four
c. eleven
d. fifteen
e. twenty
At the top of the goal hierarchy is:
a. strategic goals.
b. tactical goals.
c. operational goals.
d. a mission.
e. employee goals.
Which of the following strategies would be appropriate when the need for both national
responsiveness and global integration is low?
a. Globalization
b. Multidomestic
c. Export
d. Transnational
e. Import
Special interest groups include trade associations, political action committees and
consumerists.
a. True
b. False
All of the following are components of cultural intelligence, except _____.
a. physical
b. cognitive
c. emotional
d. analytical
e. all of these
According to Herzberg, _____ is an example of a hygiene factor.
a. achievement
b. recognition
c. pay
d. responsibility
e. opportunity for growth
Many hierarchical levels and a correspondingly narrow span of management refers to a
flat structure.
a. True
b. False
The great majority of managers operate at the:
a. preconventional level.
b. principled level.
c. conventional level.
d. postconventional level.
e. autocratic level.
Economic responsibility defines what society deems as important with respect to
appropriate corporate behavior.
a. True
b. False
Ethics training programs are not an important supplement as long as a well-written code
of ethics exists.
a. True
b. False
Which quality control technique uses a five-step methodology to define, measure,
analyze, improve, and control processes, otherwise referred to as DMAIC?
a. Quality circles
b. Six Sigma
c. Benchmarking
d. Balanced scorecard
e. Continuous improvement
_____ is not a force affecting transition from the old workplace to the new workplace.
a. Focus
b. Insourcing
c. Workforce
d. Technology
e. Pace
An increasing number of corporations are implementing “green” or environmentally
friendly practices, such as sustainable development. Choose some type of business, then
write a short essay in which you explain how the concept of sustainability could be used
in that business, how success is measured in the organization, and what you perceive to
be the value of sustainable development.
_____ is a type of corporate-level strategy that pertains to the organization’s mix of
strategic business units.
The goals that an organization chooses to adopt are defined by an individual or group.
Different individuals have different ideas about which goals are important to pursue. In
your judgment, what factor(s) should determine the priority of organizational goals?
What types of goals should every organization have? Think of what goals would be
important to an educational tutoring company, a Starbucks location, and a fitness center.
List the goals in the order of importance and explain why each set of goals is important
for the respective company. Write your conclusions in a short essay.
Describe Carl Jung’s four functions related to gathering and evaluating information for
problem solving and decision making. Which problem solving style would be
appropriate for an Accounting profession? Why?
For an organization to be effective, its internal culture should align with organizational
strategy and the needs of the external environment. The manager must determine what
kind of culture (or combination of cultures) is necessary in order to succeed in the
environment. Write a short essay that describes each of these four types of corporate
culture, and defends the type that you think gives a company the most competitive
advantage:
Adaptability culture
Achievement culture
Involvement culture
Consistency culture
_____ refers to a person’s ability to use reasoning and observation skills to interpret
unfamiliar gestures and situations and devise appropriate behavioral responses.