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1. A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific
objective.
a.
True
b.
False
2. A group and a team are interchangeable terms.
a.
True
b.
False
3. A team shares or rotates leadership roles while a group has a designated strong leader.
a.
True
b.
False
4. Teams run efficient meetings, whereas groups run meetings that encourage open-ended discussion.
a.
True
b.
False
5. Social facilitation is the tendency for the presence of others to influence an individual's motivation and performance.
a.
True
b.
False
6. A formal team composed of employees from different areas of expertise and from different levels in the organization's
formal chain of command is called a vertical team.
a.
True
b.
False
7. Horizontal teams are created by the organization as part of the formal organization structure.
a.
True
b.
False
8. A task force or a crossfunctional team is a group of employees from different departments formed to deal with a
specific activity and existing only until the task is completed.
a.
True
b.
False
9. A special purpose team is basically the same as a problem solving team.
a.
True
b.
False
10. A free rider is a person who benefits from team membership but does not make a proportionate contribution to the
team's work.
a.
True
b.
False
11. A common dysfunction of teams is to be results oriented.
a.
True
b.
False
12. Work team effectiveness is based on two outcomes--productive output and marketplace acceptance.
a.
True
b.
False
13. Self-directed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire product or service.
a.
True
b.
False
14. Satisficing is a team's ability to meet personal needs of its members and hence maintain their membership and
commitment.
a.
True
b.
False
15. Productive output pertains to the team's ability to meet the personal needs of its members.
a.
True
b.
False
16. Employee involvement started out simply with techniques such as information sharing with employees or asking
employees for suggestions about improving the work. Gradually, companies moved toward greater autonomy for
employees, which ultimately led to self-directed teams.
a.
True
b.
False
17. A multidomestic team is a work team made up of members of different nationalities whose activities span multiple
countries.
a.
True
b.
False
18. Team members take the responsibilities of scheduling work and vacations and ordering materials in a self-directed
team.
a.
True
b.
False
19. One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people
to complete a project, solve a problem, or exploit a specific strategic opportunity.
a.
True
b.
False
20. Global teams can pose a problem for team leaders with regards to language, technology, and belief differences.
a.
True
b.
False
21. Although diversity contributes to higher levels of agreement in a team setting, it also results in reduced creativity.
a.
True
b.
False
22. Self-directed teams are empowered with decision-making authority, allowing members to have the freedom to select
new members, solve problems, spend money, monitor results, and plan for the future.
a.
True
b.
False
23. Research studies have confirmed that both functional diversity and gender diversity can have a positive impact on
work team performance.
a.
True
b.
False
24. Two common behaviors of the socioemotional role are energizing and encouraging.
a.
True
b.
False
25. As a general rule, large teams make need satisfaction for individuals more difficult.
a.
True
b.
False
26. Norms begin to develop in the first interactions among members of a new team.
a.
True
b.
False
27. The storming stage of team development is marked by conflict and disagreement.
a.
True
b.
False
28. During the norming stage of team development, individual personalities emerge causing conflict and disagreements.
a.
True
b.
False
29. The five stages of team development are forming, storming, reforming, performing, and adjourning.
a.
True
b.
False
30. The stage of team development in which conflicts are resolved and members focus on problem solving is called
reforming.
a.
True
b.
False
31. In the adjourning stage of team development, task performance is not a priority.
a.
True
b.
False
32. Individual personalities emerge during the performing stage.
a.
True
b.
False
33. Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their
commitment to quality performance. This combination can be expected to result in high productivity.
a.
True
b.
False
34. When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win.
a.
True
b.
False
35. Team cohesiveness does not necessarily lead to higher team productivity.
a.
True
b.
False
36. Making explicit statements about the desired team behaviors is a powerful way leaders influence norms.
a.
True
b.
False
37. The four common ways in which norms develop for controlling and directing behavior are critical events, primacy,
carryover behaviors, and implicit statements.
a.
True
b.
False
38. Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people.
a.
True
b.
False
39. Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary
opinions.
a.
True
b.
False
40. A common cause of conflict includes scarce resources.
a.
True
b.
False
41. Virtual and global teams are particularly prone to communication breakdowns.
a.
True
b.
False
42. The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of
assertiveness.
a.
True
b.
False
43. A competing style to handle conflict involves a high degree of assertiveness and a high degree of cooperation.
a.
True
b.
False
44. An avoiding style to handle conflict involves a low degree of assertiveness and a low degree of cooperation.
a.
True
b.
False
45. An accommodating style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.
a.
True
b.
False
46. The process of using a third party to settle a dispute is called mediation.
a.
True
b.
False
47. Negotiation is the process of using a third party to settle a dispute.
a.
True
b.
False
48. A collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up
with a creative solution that benefits both sides of the conflict is called integrative negotiation.
a.
True
b.
False
49. Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the
parties want to come up with a creative solution that benefits both sides of the conflict.
a.
True
b.
False
50. A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the
expense of the other party is called distributive negotiation.
a.
True
b.
False
51. Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a
specific objective?
a.
An organization
b.
A team
c.
A committee
d.
A council
e.
Leadership
52. Which of the following is a component of a team?
a.
People in a team do not have to have regular interaction.
b.
Four or more people are required to form a team.
c.
A performance goal is shared between team members.
d.
Teams tend to be small groups, usually with less than 10 people.
e.
Each member tends to set his/her own goals for the team.
53. Which of the following does NOT pertain to teams?
a.
Teams have a designated strong leader
b.
Teams have individual and mutual accountability
c.
Specific team vision or purpose
d.
Collective work products
e.
All of these pertain to teams
54. _____ refers to the tendency for the presence of others to enhance one's motivation and performance.
a.
Public praise
b.
Social facilitation
c.
Community motivation
d.
Social performance
e.
Societal inspiration
55. Common types of formal teams are:
a.
vertical and diagonal.
b.
horizontal and diagonal.
c.
vertical and horizontal.
d.
horizontal and lateral.
e.
lateral and diagonal.
56. Which of the following is a formal team composed of a manager and his or her subordinates?
a.
Functional team
b.
Horizontal team
c.
Self-managed team
d.
Special-purpose team
e.
Social team
57. Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team
and it consists of the subordinates under her authority. This is an example of a _____ team.
a.
horizontal
b.
functionall
c.
self-managed
d.
special-purpose
e.
social
58. A functional team is also referred to as a(n) _____.
a.
command team
b.
task force
c.
special purpose team
d.
horizontal team
e.
interorganizational team
59. Which of the following refers to a formal team composed of employees from about the same hierarchical level but
from different areas of expertise?
a.
A special-purpose team
b.
A cross-functional team
c.
A self-managed team
d.
A vertical team
e.
A diagonal team
60. A _____ is a group of employees from different departments formed to deal with a specific activity and existing only
until the task is completed.
a.
vertical team
b.
command team
c.
special purpose team
d.
task force
e.
functional group
61. A task force is sometimes called a(n):
a.
vertical team.
b.
cross-functional team.
c.
command team.
d.
special-purpose team.
e.
executive team.
62. Which of the following teams are created outside the formal organization structure to undertake a project of special
importance or creativity?
a.
Vertical
b.
Command
c.
Special-purpose
d.
Cross-functional
e.
Functional
63. Self-directed teams are _____ teams.
a.
temporary
b.
permanent
c.
ad-hoc
d.
task force
e.
none of these
64. Self-directed teams consist of 5 to 20 _____ workers.
a.
union
b.
non-union
c.
multiskilled
d.
low wage
e.
all of these
65. Carolyn is a member of a work team at Creepy Clown's Company. She and her teammates possess several different
skills and are able to perform a major organizational task with little or no oversight from management. Carolyn is a
member of a(n):
a.
union.
b.
self-directed team.
c.
project team.
d.
special-purpose team.
e.
bureaucratic team.
66. Which of the following statements is true?
a.
Self-managed teams are empowered with decision-making authority.
b.
Self-managed teams still rely heavily on their manager.
c.
Self-managed teams have little access to resources.
