1. A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific
objective.
a.
True
b.
False
True
598
MGMT.DAFT.12.18-01 – 18–01
2. A group and a team are interchangeable terms.
a.
True
b.
False
False
598
MGMT.DAFT.12.18-01 – 18–01
3. A team shares or rotates leadership roles while a group has a designated strong leader.
a.
True
b.
False
True
598
MGMT.DAFT.12.18-01 – 18–01
4. Teams run efficient meetings, whereas groups run meetings that encourage open-ended discussion.
a.
True
b.
False
False
599
MGMT.DAFT.12.18-01 – 18–01
5. Social facilitation is the tendency for the presence of others to influence an individual’s motivation and performance.
a.
True
b.
False
True
600
MGMT.DAFT.12.18-09 – 18–09
6. A formal team composed of employees from different areas of expertise and from different levels in the organization’s
formal chain of command is called a vertical team.
a.
True
b.
False
601
MGMT.DAFT.12.18-02 – 18–02
7. Horizontal teams are created by the organization as part of the formal organization structure.
a.
True
b.
False
False
601
MGMT.DAFT.12.18-02 – 18–02
8. A task force or a crossfunctional team is a group of employees from different departments formed to deal with a
specific activity and existing only until the task is completed.
a.
True
b.
False
True
601
MGMT.DAFT.12.18-02 – 18–02
9. A special purpose team is basically the same as a problem solving team.
a.
True
b.
False
False
601
MGMT.DAFT.12.18-02 – 18–02
10. A free rider is a person who benefits from team membership but does not make a proportionate contribution to the
team’s work.
a.
True
b.
False
True
604
MGMT.DAFT.12.18-03 – 18–03
11. A common dysfunction of teams is to be results oriented.
a.
True
b.
False
False
604
MGMT.DAFT.12.18-03 – 18–03
12. Work team effectiveness is based on two outcomes—productive output and marketplace acceptance.
a.
True
b.
False
False
604
MGMT.DAFT.12.18-02 – 18–02
13. Self-directed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire product or service.
a.
True
b.
False
True
605
MGMT.DAFT.12.18-02 – 18–02
14. Satisficing is a team’s ability to meet personal needs of its members and hence maintain their membership and
commitment.
a.
True
b.
False
False
605
MGMT.DAFT.12.18-02 – 18–02
15. Productive output pertains to the team’s ability to meet the personal needs of its members.
a.
True
b.
False
False
605
MGMT.DAFT.12.18-02 – 18–02
16. Employee involvement started out simply with techniques such as information sharing with employees or asking
employees for suggestions about improving the work. Gradually, companies moved toward greater autonomy for
employees, which ultimately led to self-directed teams.
a.
True
b.
False
True
605
MGMT.DAFT.12.18-02 – 18–02
17. A multidomestic team is a work team made up of members of different nationalities whose activities span multiple
countries.
a.
True
b.
False
False
607
MGMT.DAFT.12.18-02 – 18–02
18. Team members take the responsibilities of scheduling work and vacations and ordering materials in a self-directed
team.
a.
True
b.
False
True
608
MGMT.DAFT.12.18-02 – 18–02
19. One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people
to complete a project, solve a problem, or exploit a specific strategic opportunity.
a.
True
b.
False
True
608
MGMT.DAFT.12.18-02 – 18–02
20. Global teams can pose a problem for team leaders with regards to language, technology, and belief differences.
a.
True
b.
False
True
608
MGMT.DAFT.12.18-02 – 18–02
21. Although diversity contributes to higher levels of agreement in a team setting, it also results in reduced creativity.
a.
True
b.
False
False
608
MGMT.DAFT.12.18-06 – 18–06
22. Self-directed teams are empowered with decision-making authority, allowing members to have the freedom to select
new members, solve problems, spend money, monitor results, and plan for the future.
a.
True
b.
False
True
608
MGMT.DAFT.12.18-02 – 18–02
23. Research studies have confirmed that both functional diversity and gender diversity can have a positive impact on
work team performance.
a.
True
b.
False
True
609
MGMT.DAFT.12.18-05 – 18–05
24. Two common behaviors of the socioemotional role are energizing and encouraging.
a.
True
b.
False
False
610
MGMT.DAFT.12.18-04 – 18–04
25. As a general rule, large teams make need satisfaction for individuals more difficult.
a.
True
b.
False
True
612
MGMT.DAFT.12.18-06 – 18–06
26. Norms begin to develop in the first interactions among members of a new team.
a.
True
b.
False
True
612
MGMT.DAFT.12.18-09 – 18–09
27. The storming stage of team development is marked by conflict and disagreement.
a.
True
b.
False
True
613
MGMT.DAFT.12.18-05 – 18–05
28. During the norming stage of team development, individual personalities emerge causing conflict and disagreements.
a.
True
b.
False
False
613
MGMT.DAFT.12.18-05 – 18–05
29. The five stages of team development are forming, storming, reforming, performing, and adjourning.
a.
True
b.
False
False
613
MGMT.DAFT.12.18-05 – 18–05
30. The stage of team development in which conflicts are resolved and members focus on problem solving is called
reforming.
a.
True
b.
False
613
MGMT.DAFT.12.18-05 – 18–05
31. In the adjourning stage of team development, task performance is not a priority.
a.
True
b.
False
True
614
MGMT.DAFT.12.18-05 – 18–05
32. Individual personalities emerge during the performing stage.
a.
True
b.
False
False
614
MGMT.DAFT.12.18-05 – 18–05
33. Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their
commitment to quality performance. This combination can be expected to result in high productivity.
a.
True
b.
False
True
614
MGMT.DAFT.12.18-07 – 18–07
34. When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win.
a.
True
b.
False
False
614
MGMT.DAFT.12.18-07 – 18–07
35. Team cohesiveness does not necessarily lead to higher team productivity.
a.
True
b.
False
True
614
MGMT.DAFT.12.18-07 – 18–07
36. Making explicit statements about the desired team behaviors is a powerful way leaders influence norms.
a.
True
b.
False
True
615
MGMT.DAFT.12.18-08 – 18–08
37. The four common ways in which norms develop for controlling and directing behavior are critical events, primacy,
carryover behaviors, and implicit statements.
a.
True
b.
False
False
615
MGMT.DAFT.12.18-08 – 18–08
38. Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people.
a.
True
b.
False
False
616
MGMT.DAFT.12.18-09 – 18–09
39. Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary
opinions.
a.
True
b.
False
617
MGMT.DAFT.12.18-08 – 18–08
40. A common cause of conflict includes scarce resources.
a.
True
b.
False
True
618
MGMT.DAFT.12.18-08 – 18–08
41. Virtual and global teams are particularly prone to communication breakdowns.
a.
True
b.
False
True
618
MGMT.DAFT.12.18-08 – 18–08
42. The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of
assertiveness.
a.
True
b.
False
False
618
MGMT.DAFT.12.18-08 – 18–08
43. A competing style to handle conflict involves a high degree of assertiveness and a high degree of cooperation.
a.
True
b.
False
False
620
MGMT.DAFT.12.18-08 – 18–08
44. An avoiding style to handle conflict involves a low degree of assertiveness and a low degree of cooperation.
a.
True
b.
False
True
620
MGMT.DAFT.12.18-08 – 18–08
45. An accommodating style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.
a.
True
b.
False
False
620
MGMT.DAFT.12.18-08 – 18–08
46. The process of using a third party to settle a dispute is called mediation.
a.
True
b.
False
True
620
MGMT.DAFT.12.18-08 – 18–08
47. Negotiation is the process of using a third party to settle a dispute.
a.
True
b.
False
False
620
MGMT.DAFT.12.18-08 – 18–08
48. A collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up
with a creative solution that benefits both sides of the conflict is called integrative negotiation.
a.
True
b.
False
True
620
MGMT.DAFT.12.18-08 – 18–08
49. Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the
parties want to come up with a creative solution that benefits both sides of the conflict.
a.
True
b.
False
False
1
2
620
MGMT.DAFT.12.18-09 – 18–09
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
50. A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the
expense of the other party is called distributive negotiation.
a.
True
b.
False
True
1
2
620
MGMT.DAFT.12.18-09 – 18–09
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
51. Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a
specific objective?
a.
An organization
b.
A team
c.
A committee
d.
A council
e.
Leadership
b
1
1
598
MGMT.DAFT.12.18-01 – 18–01
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
52. Which of the following is a component of a team?
a.
People in a team do not have to have regular interaction.
b.
Four or more people are required to form a team.
c.
A performance goal is shared between team members.
d.
Teams tend to be small groups, usually with less than 10 people.
e.
Each member tends to set his/her own goals for the team.
599
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
53. Which of the following does NOT pertain to teams?
a.
Teams have a designated strong leader
b.
Teams have individual and mutual accountability
c.
Specific team vision or purpose
d.
Collective work products
e.
All of these pertain to teams
599
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
54. _____ refers to the tendency for the presence of others to enhance one’s motivation and performance.
a.
Public praise
b.
Social facilitation
c.
Community motivation
d.
Social performance
e.
Societal inspiration
600
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
55. Common types of formal teams are:
a.
vertical and diagonal.
b.
horizontal and diagonal.
c.
vertical and horizontal.
d.
horizontal and lateral.
e.
lateral and diagonal.
c
601
MGMT.DAFT.12.18-02 – 18–02
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
56. Which of the following is a formal team composed of a manager and his or her subordinates?
a.
Functional team
b.
Horizontal team
c.
Self-managed team
d.
Special-purpose team
e.
Social team
a
601
MGMT.DAFT.12.18-02 – 18–02
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
57. Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team
and it consists of the subordinates under her authority. This is an example of a _____ team.
a.
horizontal
b.
functionall
c.
self-managed
d.
special-purpose
e.
social
601
MGMT.DAFT.12.18-02 – 18–02
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
A
58. A functional team is also referred to as a(n) _____.
a.
command team
b.
task force
c.
special purpose team
d.
horizontal team
e.
interorganizational team
601
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
59. Which of the following refers to a formal team composed of employees from about the same hierarchical level but
from different areas of expertise?
a.
A special-purpose team
b.
A cross-functional team
c.
A self-managed team
d.
A vertical team
e.
A diagonal team
601
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
60. A _____ is a group of employees from different departments formed to deal with a specific activity and existing only
until the task is completed.
a.
vertical team
b.
command team
c.
special purpose team
d.
task force
e.
functional group
601
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
61. A task force is sometimes called a(n):
a.
vertical team.
b.
cross-functional team.
c.
command team.
d.
special-purpose team.
e.
executive team.
603
MGMT.DAFT.12.18-02 – 18–02
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
62. Which of the following teams are created outside the formal organization structure to undertake a project of special
importance or creativity?
a.
Vertical
b.
Command
c.
Special-purpose
d.
Cross-functional
e.
Functional
c
603
MGMT.DAFT.12.18-02 – 18–02
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
63. Self-directed teams are _____ teams.
a.
temporary
b.
permanent
c.
ad–hoc
d.
task force
e.
none of these
603
MGMT.DAFT.12.18-02 – 18–02
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
64. Self-directed teams consist of 5 to 20 _____ workers.
a.
union
b.
non-union
c.
multiskilled
d.
low wage
e.
all of these
c
603
MGMT.DAFT.12.18-02 – 18–02
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
65. Carolyn is a member of a work team at Creepy Clown’s Company. She and her teammates possess several different
skills and are able to perform a major organizational task with little or no oversight from management. Carolyn is a
member of a(n):
a.
union.
b.
self-directed team.
c.
project team.
d.
special-purpose team.
e.
bureaucratic team.
603
MGMT.DAFT.12.18-02 – 18–02
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
A
66. Which of the following statements is true?
a.
Self-managed teams are empowered with decision-making authority.
b.
Self-managed teams still rely heavily on their manager.
c.
Self-managed teams have little access to resources.