Goals are most effective when they are specific, measurable, challenging and linked to
rewards.
a. True
b. False
The leader who builds an enduring great organization through a combination of
personal humility and professional resolve is a _____ leader
a.Level 1
b.Level 2
c.Level 3
d.Level 4
e.Level 5
A chief ethics officer is a company executive who oversees all aspects of ethics and
legal compliance.
a. True
b. False
Competitive advantage refers to the set of decisions and actions used to formulate and
implement strategies.
a. True
b. False
Sexual harassment is unethical because it violates an important part of which approach
to ethical behavior?
a. The utilitarian approach
b. The individualism approach
c. The justice approach
d. The moral-rights approach
e. The defensive approach
The relationship between social responsibility and financial performance has been
shown to be _____.
a. non-existent
b.positive
c. negative
d.not important
e. a reflection of top leadership
_____ refers to the tendency for the presence of others to enhance one’s motivation and
performance.
a. Public praise
b. Social facilitation
c. Community motivation
d. Social performance
e. Societal inspiration
Which of the following allows employees to see for themselves the financial condition
of the company?
a. Open-book management
b. An economic value-added system
c. Activity-based costing
d. An inappropriate control system
e. Market value-added system
Focusing on how well resources and human capital are being managed for the
company’s future refers to which component of the balanced scorecard?
a. Customers
b. Learning and growth
c. Financials
d. Internal business processes
e. External business processes
When facing a crisis, prompt and thoughtful communications counter confusion and
replace it with confidence in the organization’s leaders.
a. True
b. False
Jackie, a new employee of yours, strikes you as curious, open-minded, and receptive to
new ideas. Keep your eye on Jackie, for she may very well be:
a. an outstanding performer.
b. an individual with a high need for achievement.
c. a satisfied employee.
d. a creative individual.
e. none of these.
According to the classical model of decision making, managers’ searches for
alternatives are limited because of human, information, and resource constraints.
a. True
b. False
After every quarterly board meeting, Bernice’s Bracelets, Inc. announces big changes.
They usually do not follow through on these changes. What is causing this lack of
enthusiasm?
a. Disagreements about the benefits
b. Self interests
c. A lack of trust
d. Goals and assessments
e. Competitors
An example of part of the legal-political dimension of the general environment is a
government’s report on the decline of unemployment rate.
a. True
b. False
Use of the balanced scorecard can hinder or decrease organizational performance if it is
implemented using which type of orientation?
a. Performance management orientation
b. Performance measurement orientation
c. Customer orientation
d. Learning and growth orientation
e. Internal business process orientation
Planning cannot tame a turbulent environment.
a. True
b. False
Theresa works in an organization where coordination across organizational units is poor
and the units perceived themselves to be in competition with one another for
organizational resources. These characteristics are consistent with which of the
following structures?
a. A matrix structure
b. A functional structure
c. A divisional structure
d. A team-based structure
e. A virtual network structure
Which of these best illustrates the preconventional stage of moral development?
a. Everybody else is doing it, so it must be okay.
b. What would my boss think if I did this?
c. I know this is not right, and I will not do it, even if everyone else is.
d. What am I going to get from making this decision?
e. All of these.
What are the four components of emotional intelligence? Explain.
Describe the three innovative strategies for new products and technologies.
A nation’s _____ includes the shared knowledge, beliefs, and values, as well as the
common modes of behavior and ways of thinking, among members of a society.
When _____ deviates from a(n) _____, managers must interpret the deviation.
A(n) _____ includes the elements within the organization’s boundaries.
What is the difference between ethnocentrism and ethnorelativism?