Ashley has average technical skills but her real strengths lay in visualizing the benefits
of other’s ideas and in finding financial and political support for these ideas. Ashley is
an excellent example of a(n) _____.
a. critic.
b. sponsor.
c. idea champion.
d. inventor.
e. bureaucrat.
Which of the following is the most frequently used and a highly effective influence
strategy?
a. Using rational persuasion
b. Rewarding desired behaviors
c. Relying on the rule of reciprocity
d. Making people like you
e. Developing allies
Colby is a new interviewer who just finished an interview with Renee. Her professional
style and her flawless grooming immediately struck him. Colby gave Renee a very
good evaluation although her previous work experience and educational background
were not that exceptional. What rating error did Colby succumb to?
a. Halo effect
b. Central tendency
c. Homogeneity
d. Leniency
e. General tendency
A written test designed to measure a particular attribute such as intelligence or aptitude
is called an employment test.
a. True
b. False
The avoiding style of conflict resolution is based on a _____ degree of assertiveness
and a _____ degree of cooperativeness.
a. high, high
b. high, low
c. low, high
d. low, low
e. low, medium
Managers who are essentially ethical individuals make up the first pillar of an ethical
organization.
a. True
b. False
Which of the following structures is the leanest of all organization forms because little
supervision is required?
a. Functional approach
b. Virtual network approach
c. Team approach
d. Matrix approach
e. Divisional approach
_____ matches with the postconventional level of personal moral development.
a. Team oriented
b. Autocratic
c. Guiding/encouraging
d. Coercive
e. Servant leadership
In the figurehead role, the manager performs ceremonial and symbolic duties.
a. True
b. False
With a philosophy of _____, managers weave environmental and social concerns into
every strategic decision, revise policies and procedures to support these efforts and
goals.
a. sustainability
b. conservation
c. ethics
d. preservation
e. human concerns
Advantages of the matrix structure include:
a. it increases employee participation.
b. it makes efficient use of human resources.
c. it works well in a changing environment.
d. it develops both general and specialist management skills.
e. all of these.
Efficiency can be calculated as the amount of resources used to produce a product or
service.
a. True
b. False
A significant contribution of Chester Barnard was the concept of:
a. bureaucracy.
b. the informal organization.
c. total quality management.
d. scientific management.
e. traditional theory of authority.
When organization managers have a(n) _____ attitude, they value employees as an end
in themselves.
a. ethnocentric
b. humanistic
c. instrumental
d. pluralistic
e. performance
_____ occurs when members of a team feel comfortable disagreeing and challenging
one another in the interest of finding the best solution.
a. Attention to results
b. Team trust
c. Team responsibility
d. Team cohesiveness
e. Healthy conflict
_____ are the broad statements of where the organization wants to be in the future.
a. Operational goals
b. Tactical goals
c. Strategic goals
d. Operational goals
e. Tactical plans
Leading is the use of influence to motivate employees to achieve organizational goals.
a. True
b. False
Sarah is a middle manager at Style Sneakers Corporation. She is most likely responsible
for the achievement of _____ goals.
a. operational
b. tactical
c. strategic
d. lower-level
e. top-level
Theories that explain how employees select the behaviors that allow them to meet their
needs are known as:
a. content theories.
b. contingency theories.
c. process theories.
d. need hierarchy theories.
e. reinforcement theories.