Operational plans and goals are those that focus on the outcomes that major divisions
and departments must achieve in order for the organization to reach its overall goals.
a. True
b. False
____ provide more challenging assignments, prescribe new responsibilities, and help
employees grow by expanding and developing their abilities.
a. Promotions
b. Appraisals
c. Evaluations
d. Endorsements
e. Coaching
What can Katelynn expect to be doing during the final step of the MBO process?
Scenario – Katelynn Kareem
Managers at WXYZ just announced that the new management program would be
focused around MBO concepts. Katelynn Kareem had been a manager at WXYZ
for ten years and she was not certain if this new MBO approach was going to fit
her department. She had strong commitment to achieving the company’s
objectives, but she also knew her employees well enough to know that some didn’t
share the same commitment.
a. Setting goals
b. Reviewing progress
c. Appraising overall performance
d. Defining mission
e. Developing action plans
_____ refers to the concept that different treatment of people should not be based on
arbitrary characteristics.
a. Procedural justice
b. Compensatory justice
c. Distributive justice
d. Organizational justice
e. Moral-justice
During which stage of team development should the team leader help clarify team roles,
norms, and values?
a. Adjourning
b. Storming
c. Forming
d. Performing
e. Norming
Which of the following is the process of measuring your organizational process against
the best in the industry?
a. Outsourcing
b. Continuous improvement
c. Environmental analysis
d. Benchmarking
e. Competitive measurement
The traditional organization development model focuses on the entire system and
learning takes place throughout the whole organization.
a. True
b. False
If you built a computer company in Africa and then found that your product was having
difficulty being distributed to customers because of the road system, your problem
would be related to:
a. an inadequate infrastructure.
b. an economy incapable of supporting growth.
c. a poor resource market.
d. a poor product market.
e. none of these.
In strategy implementation, leadership is the ability to influence people to adopt the
new behaviors needed.
a. True
b. False
An active follower is characterized by a need for constant supervision.
a. True
b. False
The degree to which a person is able to get along with others by being good-natured,
likable, cooperative, forgiving, understanding, and trusting is agreeableness.
a. True
b. False
Risk propensity refers to the willingness to undertake risk with the opportunity of
gaining an increased payoff.
a. True
b. False
Influence is the effect a person’s actions have on the attitudes, values, beliefs, or
behavior of others.
a. True
b. False
Goals and plans provide a sense of direction and focus on specific targets and direct
employee efforts toward important outcomes.
a. True
b. False
_____ refers to the concept that different treatment of people should not be based on
arbitrary characteristics.
a. Procedural justice
b. Compensatory justice
c. Distributive justice
d. Organizational justice
e. Moral-justice
Which ethical approach are companies citing to justify their policing of employee’s
personal habits on and off the job, such as alcohol and tobacco consumption?
a. Justice approach
b. Utilitarian approach
c. Individualism approach
d. Moral-justice approach
e. Discretionary responsibility
Diversification is a strategy of moving into new lines of business.
a. True
b. False
_____ reflects the belief that one’s own group is superior to other groups.
a. Ethnorelativism
b. Ethnocentrism
c. Pluralism
d. Geocentricism
e. Regiocentrism