Prohibition of discrimination of qualified individuals by employers on the basis of
disability and the requirement that “reasonable accommodations” be provided are
enforced by the Americans with Disabilities Act of 1990.
a. True
b. False
Which of the following refers to the generation of novel solutions to perceived
problems?
a. Problem solving
b. Organizational development
c. Creativity
d. Brainstorming
e. Perceived solution
_____ can be defined as the combination of benefits received and costs paid by the
customer.
a. Organizational benefits
b. Value
c. Cost-benefit diversity
d. Synergy
e. Core competence
Trouser’s Inc. top management is exclusively made up of older white males. Trouser’s
promotes from within and top management is most comfortable with individuals who
are similar to them. Women and minorities at this company who wish to be promoted
are likely to experience _____.
a. cultural diversity
b. the glass ceiling effect
c. rapid promotion and advancement
d. ethnorelativism
e. all of these
According to the book’s model for judging corporate social performance, social
responsibility is divided into what into four sections?
a. Ethical, legal, technical, and rational
b. Mandatory, technical, discretionary, and economic
c. Legal, mandatory, economic, and ethical
d. Discretionary, legal, economic, and ethical
e. None of these
Which of these is true about the policy a bank adopts toward its investing of depositor’s
money?
a. It is an expression of its philosophy of social responsibility.
b. It is important only to the community.
c. It has no ethical implications.
d. It would represent its personal state of moral development.
e. All of these.
Time and motion studies that resulted in drastic reduction in the time patients spent on
the operating table were pioneered by _____.
a. Edward Deming
b. Henry Gantt
c. Max Weber
d. Mary Parker Follett
e. Frank Gilbreth
An individual’s strong belief that he or she can successfully accomplish a specific task
or outcome is referred to as:
a. locus of control.
b. self-confidence.
c. self-efficacy.
d. perceptual selectivity.
e. cognitive dissonance.
Which Health/Safety law requires continued health insurance coverage (paid by
employee) following termination?
a. Consolidated Omnibus Budget Reconciliation Act
b. Health Maintenance Organization Act
c. Occupational Safety and Health Act
d. Family and Medical Leave Act
e. None of these
Which of the following is NOT a characteristic of a creative individual?
a. Conceptual fluency
b. Undisciplined exploration
c. Persistence and focused approach
d. Authorization and dependent
e. All of these are characteristic of a creative individual
Marr’s behavior provides an example of:
Scenario – Britney Marr
The opportunity to gain a foothold in the snack cracker industry had just been found.
Britney Marr, an account executive manager for Baked Wheat Industries had developed
an interest in wheat crackers two months ago when one of her newly hired account
execs, Amy Bender, had convinced her about the high margins and promising future
associated with that market. Marr had always believed that if you do your homework in
hiring the best people then it only makes sense to listen to their recommendations and
implement their suggestions.
Marr had given her approval to Bender to explore opportunities to move into this
promising new market. This morning, Bender had reported that the Jackson Corporation
had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel
Good salesman had shared sensitive information about Jackson at a cocktail party.
Bender had already established a good relationship with Feel Good buyers and so
recognized this as an opportunity to expand her market into wheat crackers.
a. the use of scalar rope.
b. division of organization.
c. the principle of inversion.
d. unity of direction.
e. all of these.
Which term, in goal-setting theory, refers to the need to make goals highly ambitious
but achievable?
a. Goal specificity
b. Goal difficulty
c. Goal acceptance
d. Feedback
e. Goal motivation
Managers who are essentially ethical individuals make up the first pillar of an ethical
organization.
a. True
b. False
Which of the following is described by the text as a communication channel that flows
within the chain of command or task responsibility defined by the organization?
a. Formal communication
b. Horizontal communication
c. Downward communication
d. Upward communication
e. Diagonal communication
The strategy that the BCG matrix suggests that Theresa should take for this SBU is:
Scenario – Theresa Teutul
Theresa Teutul was an executive with Digital Industries, a leading manufacturer of
color televisions. She recognized that the color television market in the late 1970’s was
facing significant challenges. After two decades of highly successful development and
marketing, the sales of color televisions had slowed and replacing older color television
sets largely created her market.
a. invest and grow.
b. liquidate while still profitable.
c. ask her astrologer for advice.
d. keep the SBU healthy and use its excess earnings to invest in other SBU’s.
e. divestiture.
Impersonal written media, including flyers and bulletins, are the lowest in channel
richness.
a. True
b. False
Managers believe they are better oriented toward goal achievement when MBO is used.
a. True
b. False