e.
Caution planning
223
United States – BUSPROG: Analytic
United States – LA – DISC: Strategy
Bloom’s: Knowledge
115. Jerrica, a finance manager at LRV industries, is asked by her boss to develop a plan in the event that company sales
drop by 20 percent or more. This type of plan is known as _____.
a.
contingency planning
b.
financial planning
c.
crisis planning
d.
consumer protection
e.
environmental planning
223
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United States – LA – DISC: Strategy
Bloom’s: Knowledge
116. _____ enables firms to cope with unexpected events that are so sudden and devastating that they have the potential to
destroy the organization if managers aren’t prepared with a quick and appropriate response.
a.
Incident planning
b.
Contingency planning
c.
Strategic planning
d.
Crisis planning
e.
Emergency planning
224
United States – BUSPROG: Analytic
United States – LA – DISC: Strategy
117. The two stages of crisis planning include:
a.
prevention and control.
b.
planning and leading.
c.
prevention and preparation.
d.
preparation and control.
e.
leading and organizing.
225
United States – BUSPROG: Analytic
United States – LA – DISC: Strategy
Bloom’s: Knowledge
118. The crisis management plan should be a _____ that specifies the actions to be taken, and by whom, if a crisis occurs.
a.
vague, verbal plan
b.
detailed, verbal plan
c.
long, difficult to read plan
d.
vague, written plan
e.
detailed, written plan
226
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United States – LA – DISC: Strategy
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119. Which of the following is NOT involved in the stages of crisis planning?
a.
b.
c.
d.
e.
226
United States – BUSPROG: Analytic
United States – LA – DISC: Strategy
Bloom’s: Knowledge
120. Traditionally, if Stephanie, CEO of Butterfly Pillows, needed to conduct corporate planning, it would be performed
by all of the following except:
a.
central planning departments.
b.
decentralized planning groups.
c.
top executives.
d.
consulting groups.
e.
the president of the company.
b
1
2
226
United States – BUSPROG: Analytic
United States – LA – DISC: Strategy
Bloom’s: Knowledge
121. The traditional approach to corporate planning was to:
a.
have a decentralized planning staff.
b.
have a centralized planning department.
c.
set up a planning task force.
d.
set up planning committees.
e.
use TQM approach.
1
1
226
United States – BUSPROG: Analytic
United States – LA – DISC: Strategy
Bloom’s: Knowledge
122. Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company has a toxic spill
or accident. Which of the following should Jeff undertake to prepare for such a crisis?
a.
Building relationships with neighboring businesses
b.
Detecting signals from the natural environment
c.
Polling employees on the likelihood of an environmental disaster
d.
Designating a crisis management team in the event of an environmental disaster
e.
Dismantling the company’s ties to the external media
d
3
226
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United States – LA – DISC: Strategy
Bloom’s: Knowledge
A
123. Alabama Airlines has three planning specialists who help division managers develop their own division plans.
Serving as consultants to the divisions, the planning specialists give advice about strengths, weaknesses, opportunities,
and threats. Alabama Airlines is utilizing what approach to the planning function?
a.
Centralized planning department
b.
Decentralized planning staff
c.
Planning task force
d.
Centralized planning committee
e.
TQM
226
MGMT.DAFT.12.07-10 – 07–10
United States – BUSPROG: Analytic
United States – LA – DISC: Strategy
Bloom’s: Knowledge
A
124. _____ are reasonable yet highly ambitious goals that are so clear, compelling, and imaginative that they fire up
employees and engender excellence.
a.
Operational goals
b.
Stretch goals
c.
Strategic goals
d.
Tactical goals
e.
Bottom-up goals
227
MGMT.DAFT.12.07-10 – 07–10
United States – BUSPROG: Analytic
United States – LA – DISC: Strategy
Bloom’s: Knowledge
125. Sam is in charge of strategy control at Lanser’s, a large clothing retailer. He regularly tracks sales in relation to
targets, number of products on back order, and percentage of customer service calls resolved within specified time
periods. These metrics are known as:
a.
financial indicators.
b.
tactical goals.
c.
performance dashboards.
d.
balanced scoreboards.
e.
operational standards.
228
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United States – LA – DISC: Strategy
Bloom’s: Knowledge
126. A(n) _____ is a cross-functional group of managers and employees who work together to gain a deep understanding
of a specific business issues, with the aim of presenting insights related to that issue.
a.
espionage team
b.
functional team
c.
task force
d.
project team
e.
intelligence team
228-229
United States – BUSPROG: Analytic
United States – LA – DISC: Strategy
Bloom’s: Knowledge
127. At Save-tech, Sophia, director of marketing, is a member of a cross-functional group of managers and employees.
The purpose of the group is to gain a deep understanding company’s competitive environment and periodically present
these findings to top management. Sophia is involved in what type of team?
a.
Intelligence team
b.
Functional team
c.
Task force
d.
Project team
e.
Espionage team
228-229
United States – BUSPROG: Analytic
United States – LA – DISC: Strategy
Bloom’s: Knowledge
Scenario – Katelynn Kareem
Managers at WXYZ just announced that the new management program would be focused around MBO concepts.
Katelynn Kareem had been a manager at WXYZ for ten years and she was not certain if this new MBO approach was
going to fit her department. She had strong commitment to achieving the company’s objectives, but she also knew her
employees well enough to know that some didn’t share the same commitment.
128. In the MBO process, after the first step of setting objectives is accomplished, the next step that Katelynn should
expect is:
a.
reviewing progress toward company goals.
b.
appraising overall performance.
c.
developing action plans.
d.
having a company party to celebrate.
e.
none of these.
218
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129. What can Katelynn expect to be doing during the final step of the MBO process?
a.
Setting goals
b.
Reviewing progress
c.
Appraising overall performance
d.
Defining mission
e.
Developing action plans
219
United States – BUSPROG: Analytic
United States – LA – DISC: Strategy
Bloom’s: Knowledge
130. Katelynn can anticipate enjoying the advantages of MBO which include:
a.
increased orientation toward goal achievement.
b.
performance can improve at all company levels.
c.
employees are more motivated.
d.
increased orientation toward goal achievement and motivation.
e.
all of these.
220
131. A(n) _____ is a desired future state that the organization attempts to realize.
132. A(n) _____ is a blueprint for goal achievement and specifies the necessary resource allocations, schedules, tasks, and
other actions.
133. The act of determining the organization’s goals and the means for achieving them is referred to as _____.
134. _____ and plans are the responsibilities of middle managers.
135. Operational plans that focus on specific tasks and processes that help to meet tactical and strategic goals are
developed by _____ managers and supervisors.
136. _____ describes the organization’s reason for existence.
137. A(n) _____ is a broadly stated definition of basic business scope and operations that distinguishes the organization
from others of a similar type.
138. Broad statements describing where the organization wants to be in the future are called _____.
139. _____ define the action steps by which an organization intends to attain its strategic goals.
140. Goals that define the outcomes that major departments must achieve in order for the organization to reach its overall
goals are known as _____ goals.
141. _____ are designed to help execute major strategic plans and to accomplish a specific part of the company’s strategy.
142. The specific results expected from departments, work groups, and individuals are the _____ goals.
143. _____ plans are developed at the lower levels of the organization to specify action steps toward achieving operational
goals and to support tactical plans.
144. _____ is a method whereby managers and employees define goals for every department, project, and person and use
them to monitor subsequent performance.
145. Managers believe that they are better oriented toward goal achievement when _____ is used.
146. _____ plans are used to provide guidance for work-related tasks that are performed repeatedly within the
organization.
147. _____ plans are developed to achieve a set of goals that are not likely to be repeated in the future.
148. _____ are ongoing plans that are used to provide guidance for tasks performed repeatedly within the organization.
149. Plans that define company responses to specific situations, such as emergencies, setbacks, or unexpected conditions
are called _____ plans.
150. A special type of contingency plan that is used when events are sudden and devastating and require immediate
response is called _____.
151. The crisis management plan should be a(n) _____ that specifies the actions to be taken, and by whom, if a crisis
occurs.
152. A group of planning specialists assigned to major departments and divisions to help managers develop their own
strategic plans is called _____.
153. List the five characteristics of effective goals.
154. List the four major activities that must occur in order for MBO to succeed.
155. List four reasons why planning generally positively affects a company’s performance?
156. What are the two stages of crisis management?
157. Compare the four levels of goals and plans.
158. Briefly define the characteristics of an effective goal.
217-218
159. List and define the four major activities that must occur in order for management by objectives (MBO) to succeed.
218-219
160. In what ways do plans and goals benefit an organization?
221-222
161. List three innovative approaches to planning.
162.
As you have learned, planning, organizing, leading, and controlling are fundamental management functions. Write a short
essay that addresses the following questions: What is planning and how important is it to an organization’s success? What
is the difference between a plan and a goal? Include a simple example that illustrates the difference between a plan and a
goal.
163.
The goals that an organization chooses to adopt are defined by an individual or group. Different individuals
have different ideas about which goals are important to pursue. In your judgment, what factor(s) should
determine the priority of organizational goals? What types of goals should every organization have? Think of
what goals would be important to an educational tutoring company, a Starbucks location, and a fitness center.
List the goals in the order of importance and explain why each set of goals is important for the respective
company. Write your conclusions in a short essay.
164.
Goals need to be specific and measurable since vague goals have little motivating power. Goals also need a time
period in which to be achieved. Management-by-objectives defines goals for each department, project, and
person, and uses those goals to monitor performance. Use the four-step MBO process to set three goals for
yourself in your life right now, and explain how using this process may or may not help you set and achieve
these goals.
165.
Managers use a variety of planning approaches in order to establish and achieve measurable goals. Two such
approaches are single-use plans and standing plans. Write a short essay in which you define, compare, and
contrast these two planning approaches. Explain how they relate to an organization’s programs, projects,
policies, rules, and procedures.
166. The process of planning changes and evolves over time, just like all aspects of effective management. Think of an
organization with which you are fairly familiar, such as your employer or your college or university. Then choose one of
the four planning approaches listed below, and write a short essay explaining how the organization could effectively use
the chosen planning approach to improve its performance in a turbulent environment.
• Decentralized planning
• Stretch goals
• Performance dashboards
• Intelligence teams