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The Forestville Freeze is regionally known for its employee training programs.
Managers at the Freeze conduct research to determine the best candidate interviewing
techniques. This involves the use of which management approach?
a. Administrative principles approach
b. Bureaucratic approach
c. Behavioral sciences approach
d. Humanistic approach
e. Scientific management approach
If Renae, manager at Leak Free Roofing, wanted to develop a contingency plan for
Leak Free, she would need to look at factors such as new equipment, the economy, and
the company workers' compensation cases.
a. True
b. False
Immigrants are more likely to start small businesses than native-born Americans.
a. True
b. False
Which of the following refers to special training to help people identify their own
cultural boundaries, prejudices, and stereotypes and to develop the skills for managing
and working in a diverse workplace?
a. Globalization training
b. Human resource training
c. Cultural training
d. Diversity training
e. Empathy training
A decentralized network is a team communication structure in which team members
freely communicate with one another and arrive at decisions together.
a. True
b. False
_____ refers to the amount of information that can be transmitted during a
communication episode.
a. Channel richness
b. Electronic mail
c. Encoding
d. Upward communication
e. Feedback
Organizational structure includes which of these?
a. The set of formal tasks assigned to individuals
b. The set of formal tasks assigned to departments
c. The design of systems to ensure effective coordination of employees across
departments
d. Formal reporting relationships
e. All of these are part of organizational structure.
Which of the following brings norms into the team from outside?
a. Critical events
b. Primacy
c. Carryover behaviors
d. Explicit statements
e. Recency
Survey feedback enhances the cohesiveness and success of organizational groups and
teams.
a. True
b. False
Which of the following responsibilities is purely voluntary and is guided by a
company's desire to make social contributions not mandated by economics, law, or
ethics?
a. Ethical
b. Economic
c. Legal
d. Discretionary
e. Stakeholder
An organization that is managed in a traditional and bureaucratic way will find itself
stagnant, dysfunctional, and unable to adapt to its environment. Write a short essay that
explains people change and culture change, and evaluate why they are necessary to
achieve the change process. Be sure to include a detailed example of each in your
answer.
Discuss the evolution of the balanced scorecard from a system that places equal
emphasis on performance management categories to one that emphasizes cause and
effect.
_____ is the process of determining the value of jobs within an organization through an
examination of job content.
_____ reflects the values of relationships, cooperation, group decision making, and
quality of life.
_____ is incentive pay that ties at least part of compensation to employee effort and
performance.
