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66. Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high
environmental uncertainty?
a.
Boundary-spanning roles
b.
Advertising/public relations
c.
Mergers/joint ventures
d.
Interorganizational partnerships
e.
All of these are a part of organizational response in adapting the organization to changes in the environment.
67. Which of the following roles are assumed by people and/or departments that link and coordinate the organization with
key elements in the external environment?
a.
Figurehead
b.
Liaison
c.
Boundary-spanning
d.
Disturbance handler
e.
Leader
68. An interest group that works within the legal-political framework to influence companies to behave in socially
responsible ways is called a(n):
a.
pressure group.
b.
legal group.
c.
political influence group.
d.
social group.
e.
none of these.
69. In response to pressure from environmental advocates, organizations have become increasingly sensitive to
diminishing:
a.
natural resources.
b.
economic resources.
c.
financial resources.
d.
human resources.
e.
technology resources.
70. Which of the following dimensions of the general environment includes all elements that occur naturally on earth?
a.
Sociocultural dimension
b.
Technological dimension
c.
Economic dimension
d.
Natural dimension
e.
Environmental dimension
71. Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing.
What environment would this be found in?
a.
Internal environment
b.
Task environment
c.
Work environment
d.
General environment
e.
None of these
72. The people and organizations in the environment who acquire goods or services from the organization are:
a.
competitors.
b.
suppliers.
c.
customers.
d.
employees.
e.
potential employees.
73. _____ means that managers do not have sufficient information about environmental factors to understand and predict
environmental needs and changes.
a.
Adaptation
b.
Risk
c.
Uncertainty
d.
Knowledge
e.
Education
74. _____ environment consists of demographic factors, such as population density.
a.
Technological
b.
Sociocultural
c.
Legal-political
d.
Internal
e.
Economic
75. Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local
government officials, every day consumers, and federal banking officials to address key issues in the banking industry.
Roberta’s role can best be described as _____.
a.
boundary-spanning
b.
adaptive
c.
interorganizational
d.
external
e.
internal
76. _____ is an approach to boundary spanning which results from using sophisticated software to search through large
amounts of internal and external data to spot patterns, trends, and relationships that might be significant.
a.
Merger intelligence
b.
Business intelligence
c.
Competitive intelligence
d.
Partnership intelligence
e.
Environment intelligence
77. Kristen's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing
information. What strategy is this describing?
a.
Boundary-spanning roles.
b.
A flexible structure.
c.
Unfair practice.
d.
Increase planning and forecasting.
e.
Joint venture.
78. Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an
example of which managerial trend?
a.
Outsourcing
b.
Interorganizational partnership
c.
Adversarial orientation
d.
Merger
e.
Boundary spanning
79. Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The
company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture?
a.
Visible artifacts
b.
Underlying assumptions
c.
Expressed values
d.
Heroes
e.
Ceremonies
80. In the current external business environment, which of the following is true?
a.
Corporate culture defines success.
b.
The business environment is static.
c.
Companies are more adversarial than ever before.
d.
Mergers are declining.
e.
Joint ventures are on the rise.
81. Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more
organizations are requiring _____ to perform boundary-spanning activities.
a.
top leaders
b.
middle managers
c.
line managers
d.
all employees
e.
suppliers
82. Companies can reduce boundaries and increase collaboration with other organizations by creating:
a.
flexible structures.
b.
interorganizational partnerships.
c.
new company cultures.
d.
new supplier connections.
e.
none of these.
83. _____ is a part of Ford's, the U.S. auto manufacturer, task environment.
a.
Inflation rate
b.
Chrysler
c.
Securities and Exchange Commission (SEC), a government regulating agency
d.
Amazon.com, an online bookseller
e.
Ford's corporate culture
84. Many organizations are adapting to the environment by developing more of a(n) _____ relationship rather than a(n)
_____ relationship with competitors.
a.
adversarial, partnership
b.
partnership, adversarial
c.
strategic, competitive
d.
competitive, strategic
e.
none of these
85. When two or more organizations combine to become one, it is referred to as a:
a.
joint venture.
b.
flexible structure.
c.
mechanistic structure.
d.
merger.
e.
inorganic venture.
86. In a joint venture between large and small businesses, large businesses can provide all of the following except:
a.
sales staff.
b.
research staff.
c.
financial resources.
d.
distribution channels.
e.
top level management.
87. Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April.
Molly would be considered a part of which of these for Internal Workings?
a.
General environment
b.
Task environment
c.
Economic environment
d.
Internal environment
e.
Political activity
88. An organization’s _____ is a part of its internal environment.
a.
customers
b.
salespeople
c.
consumer price index
d.
suppliers
e.
competitors
89. Culture can be defined as:
a.
the set of key values, beliefs, understandings, and norms shared by members of an organization.
b.
the ability to speak different languages.
c.
an object, act, or event that conveys meaning to others.
d.
a narrative based on true events that is repeated frequently and shared by organizational employees.
e.
none of these.
90. The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what
they do is:
a.
invisible artifacts.
b.
expressed values and beliefs.
c.
slogans and ceremonies.
d.
dress and office layout.
e.
none of these.
91. The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware
of them is:
a.
invisible artifacts.
b.
expressed values and beliefs.
c.
underlying assumptions and deep beliefs.
d.
dress and office layout.
e.
slogans and ceremonies.
92. _____ are associated with surface level of organizational culture.
a.
Values
b.
Norms
c.
Manners of dress
d.
Beliefs
e.
All of these
93. An object, act, or event that conveys meaning to others is referred to as a:
a.
symbol.
b.
slogan.
c.
story.
d.
hero.
e.
culture.
94. Which of the following would be considered a visual representation(s) of a company's corporate culture?
a.
All department heads have an executive office.
b.
Each department has an award plaque for employee of the month.
c.
All employees are dressed in professional business attire.
d.
Top level executives drive company owned sports car.
e.
All of these.
95. Culture tends to differ between _____, but appears similar within _____.
a.
organizations, industries
b.
people, organizations
c.
groups, industries
d.
organizations, groups
e.
industries, geographical regions
96. Symbols, stories, and heroes are important because they:
a.
entertain executive level management.
b.
address the concerns of government.
c.
acquaint customers to the organization.
d.
communicate the significant values of an organization.
e.
give employees something to talk about.
97. Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation
of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like
atmosphere. Which type of corporate culture does Roadtec possess?
a.
Adaptability culture
b.
Achievement culture
c.
Consistency culture
d.
Involvement culture
e.
Matrix culture
98. _____ is a narrative based on true event that is repeated frequently and shared by organizational employees.
a.
Symbol
b.
Slogan
c.
Story
d.
Hero
e.
Culture
99. A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a:
a.
symbol.
b.
stories.
c.
slogan.
d.
hero.
e.
culture.
100. Heroes are important to an organization due to the fact that they:
a.
exemplify key values of the organization.
b.
exemplify a strong corporate culture.
c.
serve as examples to other employees.
d.
all of these.
e.
none of these.
101. A _____ represents a phrase or sentence that succinctly expresses a key corporate value.
a.
symbol
b.
stories
c.
culture
d.
hero
e.
slogan
102. McDonald's "I'm Lovin' It" is an example of a:
a.
ceremony.
b.
symbol.
c.
ritual.
d.
slogan.
e.
political activity.
103. "Just Do It" is Nike's:
a.
ceremony.
b.
slogan.
c.
symbol.
d.
ritual.
e.
all of these.
104. If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's:
a.
utilizing a symbol.
b.
communicating its values to customers.
c.
using a slogan to present their values to customers and employees.
d.
utilizing a hero for the purpose of conveying values.
e.
using customers to harass the employees.
105. For Southwest Airlines, all of the following can be suppliers except:
a.
Exxon (providing jet fuel).
b.
Citibank (providing finances).
c.
Delta Airlines (providing competition).
d.
Boeing (providing planes).
e.
All of these are suppliers for Southwest Airlines.
106. The adaptability culture emerges in an environment that requires _____ response and _____ decision making.
a.
fast; high-risk
b.
fast; low-risk
c.
slow; high-risk
d.
slow; low-risk
e.
regulated; low-risk
107. All of the following are types of corporate cultures except:
a.
adaptability culture.
b.
clan culture.
c.
consistency culture.
d.
involvement culture.
e.
achievement culture.
108. Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the
external environment but without the intense need for flexibility and rapid change?
a.
Adaptability culture
b.
Clan culture
c.
Achievement culture
d.
Consistency culture
e.
None of these
109. The involvement culture has a(n) _____ focus on the involvement and participation of employees to rapidly meet
changing needs from the environment.
a.
external
b.
internal
c.
structural
d.
competitive
e.
technological
110. The consistency culture has a(n) _____ focus and an orientation for a _____ environment.
a.
external, stable
b.
external, dynamic
c.
internal, stable
d.
internal, dynamic
e.
structural, dynamic
111. Research indicates that the one factor that increases a company’s value the most is:
a.
investment in research and development.
b.
people and how they are treated.
c.
technology investment.
d.
a centralized organizational structure.
e.
attention to values.
112. Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?
a.
Achievement culture
b.
Involvement culture
c.
Accomplishment culture
d.
Consistency culture
e.
Adaptability culture
113. _____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats
from the external environment, challenging new opportunities, or organizational crises.
a.
Mission statement
b.
Vision statement
c.
Competitive intelligence
d.
Employee training
e.
Corporate culture
114. What is likely to happen to organizations that pay little attention to either cultural values or business results?
a.
Unlikely to survive for long.
b.
No help for performance during hard times.
c.
Profitable in short run but difficult to sustain over long term.
d.
High performance.
e.
None of these.
115. Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the
company does not tie organizational values directly to goals and desired business results. Terry’s company most likely
falls in which quadrant of organizational performance and culture?
a.
Quadrant A
b.
Quadrant B
c.
Quadrant C
d.
Quadrant D
e.
Quadrant E
116. A high-performance culture is based on all of the following except:
a.
solid organizational mission.
b.
shared adaptive values.
c.
individual employee ownership of bottom-line results.
d.
individual employee ownership of organization's cultural backbone.
e.
singular focus on business results.
117. James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating
central values to employees. As such, James can be described as what type of leader?
a.
Egalitarian leader
b.
Totalitarian leader
c.
Cultural leader
d.
Servant leader
e.
Transitional leader
118. In a study by Kotter and Haskett evidence is provided to support the claim that _____ is important for performance.
a.
managing cultural values
b.
leading partnerships within an industry
c.
surveying the external environment
d.
managing client relationships as boundary spanners
e.
empowering employees
