Common types of formal teams are:
a. vertical and diagonal.
b. horizontal and diagonal.
c. vertical and horizontal.
d. horizontal and lateral.
e. lateral and diagonal.
A(n) ____ is responsible for coordinating the activities of several departments.
a. department manager
b. line manager
c. project manager
d. operative
e. moderating manager
Task Structure refers to the extent to which the leader has formal authority over
subordinates.
a. True
b. False
Which of the following is a follower who participates actively in the organization but
does not use critical thinking skills?
a. Passive follower
b. Effective follower
c. Alienated follower
d. Conformist
e. Pragmatic survivor
Which of the following is a characteristic of the large-group intervention model?
a. Results in incremental change
b. Learning for the small group
c. Addresses the entire system
d. Gradual time frame
e. Limited distribution
When Terry Doyle of CommuniCom, Inc. created smaller, more independent
maintenance units, he was performing the function of _____.
a. controlling
b. human relations skills
c. leading
d. organizing
e. resourcing
The extent to which trade and investments, information, social and cultural ideas, and
political cooperation flow between countries is called _____.
a. standardization
b. industrialization
c. globalization
d. internationalism
e. linguistic pluralism
The economic value of the knowledge, experience, skills, and capabilities of employees
refers to personal capital.
a. True
b. False
There are many organizational development activities, which are effective in solving
many different problems. _____ enhances the cohesiveness and success of
organizational groups.
a. Team building
b. Survey feedback
c. Intergroup activities
d. Process-Consultation activities
e. Symbolic management
Recruiters are now viewing the profiles and pictures of candidates on social networking
sites such as Facebook.
a. True
b. False
Culture change refers to a major shift in the norms, values, attitudes, and mindset of the
entire organization.
a. True
b. False
All of the following are characteristics of Weberian bureaucracy except:
a. labor is divided with clear definitions of authority and responsibility that are
legitimized as official duties.
b. positions are organized in a hierarchy of authority, with each position under the
authority of a higher one.
c. all personnel are selected and promoted based on technical qualifications.
d. administrative acts and decisions are recorded in writing.
e. management is the same as the ownership of the organization.
The competing style of conflict resolution is based on a _____ degree of assertiveness
and a _____ degree of cooperativeness.
a. high, high
b. high, low
c. low, high
d. low, low
e. low, medium
A transformational leader is a leader distinguished by a special ability to bring about
innovation and change.
a. True
b. False
Situational theory model focuses a great deal on the characteristics of followers, not
those of the situation.
a. True
b. False
Which of the following types of leader is one who has the ability to motivate
subordinates to transcend their expected performance?
a. Transactional
b. Charismatic
c. Traditional
d. Supportive
e. Team
A manager’s ability to work with and through other people and to work effectively as a
group member is called human skills.
a. True
b. False
With setting priorities and setting schedules, Barry was participating in the decisional
role of:
Scenario – Barry Miller
The promotion to first line manager took place just six weeks ago for Barry Miller.
He was well qualified for the promotion, but the new job still required a lot of
training. One of the challenges has been to coordinate the production of his team
with the needs of the sales department and with the availability of raw materials
from his suppliers. Setting priorities and developing schedules to accomplish the
work is a part of Barry’s job that he has really enjoyed. The challenges to maintain
high rapport and to build a strong team with his employees have already brought
him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes
that he is very happy about his new job.
a. entrepreneur.
b. disturbance handler.
c. disseminator.
d. resource allocator.
e. monitor.
The individual performer is a _____; whereas, the manager has to be a(n) _____.
a. specialist; generalist
b. “leader”; doer
c. generalist; specialist
d. producer; expert
e. communicator; operator
An accommodating style to handle conflict involves a high degree of assertiveness and
a low degree of cooperation.
a. True
b. False
List the four criteria for ethical decision-making described in the book.
List the three examples of direct investing mentioned in your text.
List four reasons why planning generally positively affects a company’s performance?
The _____ culture places high value on HR, and the organization may be characterized
by a caring, family-like atmosphere.
Errors in perceptual judgment that arise from inaccuracies in any part of the perception
process are called ______.
A(n) _____ is a blueprint for goal achievement and specifies the necessary resource
allocations, schedules, tasks, and other actions.
_____ is the potential ability to influence the behavior of others.
A(n) _____ is an in-house program that provides a safe harbor where ideas from
employees throughout the organization can be developed without interference from
company bureaucracy or politics.