Which of the following refers to the code of moral principles and values that govern
behaviors with respect to what is right and wrong?
a. Social responsibility
b. Free domain
c. Ethics
d. Codified law
e. Discretionary responsibility
Which of the following refers to the number of employees reporting to a supervisor?
a. The line of authority
b. The span of management
c. The chain of command
d. The management chain
e. Delegation
Daily flextime is considered by many employees to be the most effective work-life
practice.
a. True
b. False
Formulating in your mind what you are going to say next is an important part of
effective listening.
a. True
b. False
The innovation strategy for changing products and technologies that involves creating
conditions and systems to facilitate internal and external coordination and knowledge
sharing is known as _____.
a. exploration
b. cooperation
c. entrepreneurship
d. idea incubator
e. horizontal linkage
Because employees with different backgrounds bring different options and ideas to the
table, a diverse workforce may lead to increased conflict, anxiety, and
misunderstanding.
a. True
b. False
Competency-based pay systems are also called skill-based pay systems.
a. True
b. False
Heroes are important to an organization due to the fact that they:
a. exemplify key values of the organization.
b. exemplify a strong corporate culture.
c. serve as examples to other employees.
d. all of these.
e. none of these.
Which of the following refers to the willingness to undertake risk with the opportunity
to increase one’s return?
a. Tunnel vision
b. Risk propensity
c. Risk averse
d. Thrill seeking
e. Ineffective investment philosophy
The three subfields of the classical perspective include:
a. quantitative management, behavioral science, and administrative management.
b. bureaucratic organization, quantitative management, and the human relations
movement.
c. administrative management, bureaucratic organization, and scientific management.
d. scientific management, quantitative management, and administrative management.
e. none of these.
Three critical planning methods are contingency planning, building scenarios, and crisis
planning.
a. True
b. False
A process that uses multiple raters, including self-rating, to appraise employee
performance and guide development refers to 180-degree feedback.
a. True
b. False
An example of an in-basket simulation would require the applicant to play the role of a
manager who must decide how to respond to ten memos in his or her in-basket within a
two-hour period.
a. True
b. False
Machiavellianism is the tendency to direct much on one’s behavior toward the
acquisition of power and the manipulation of other people for purely personal gain.
a. True
b. False
A(n) _____ is an interview conducted with departing employees to determine why they
are leaving.
The _____ approach holds that moral decisions must be based on standards of equity,
fairness, and impartiality.
Compare the four levels of goals and plans.
When organizational parts interact to produce a joint effect that is greater than the sum
of the parts acting alone, _____ occurs.
The _____ approach to ethical decision making says that moral behavior stems from
personal virtues.
Though we may think of communication as a simple process, it is really quite complex.
In a short essay, describe the key elements of the communication process in order. Then
provide examples that highlight the various points in the process at which
communication is most likely to get distorted or interrupted entirely, and explain why
these issues arise.
The divisional structure is sometimes called a(n) _____, _____, or _____.
The term _____ refers to activities undertaken to attract, develop, and maintain an
effective workforce within an organization.