Josh evaluates Kandi’s performance and gives her an “outstanding” based on his
knowledge that she came to work everyday earlier than anyone else and therefore she is
extremely hardworking. Josh is making which of these errors in perceptual judgment?
a. Perceptual defense
b. Projection
c. Stereotyping
d. The halo effect
e. Figure-ground
The _____ leader is distinguished by his/her ability to bring about organizational
change.
a. transformational
b. participative
c. charismatic
d. achievement-oriented
e. people-oriented leader
The return on total assets (ROA) is an activity ratio that is the percentage returned to
investors on total assets.
a. True
b. False
The receiver usually will give more weight to behavioral actions than to verbal
messages when verbal and nonverbal messages are contradictory.
a. True
b. False
The majority of the incubators are operated by:
a. large corporations.
b. non-profit organizations.
c. small businesses.
d. international businesses.
e. college drop-outs.
Andrew, a young entrepreneur, feels sure about his ability to win customers through his
people skills. He is comfortable with his ability to handle technical details and feels that
he is able to keep his business moving. This most closely relates to which personality
trait of entrepreneurs?
a. Need to achieve
b. Impatience
c. Tolerance for ambiguity
d. High energy level
e. Self-confidence
Research shows that managers in creative companies avoid risk and experimentation.
a. True
b. False
In recruiting and selecting employees for the new positions, Gregory will apply which
human resource management goal?
Scenario – Gregory Trout
Gregory Trout has just received a memo explaining that because of his department’s
success with the newly developed Trout, Inc., that his request for three new employees
has been approved. Gregory now faces the challenge of working with the areas of
human resource management in recruiting, selecting, training and maintaining effective
employees.
a. Implementing strategies
b. Managing talent
c. Maintaining an effective workforce
d. Finding the right people
e. Controlling strategies
Alabama Airlines has three planning specialists who help division managers develop
their own division plans. Serving as consultants to the divisions, the planning specialists
give advice about strengths, weaknesses, opportunities, and threats. Alabama Airlines is
utilizing what approach to the planning function?
a. Centralized planning department
b. Decentralized planning staff
c. Planning task force
d. Centralized planning committee
e. TQM
Tiffany recently discovered that the reject rate for her department has exceeded the
standard for performance in this area. What should Tiffany do to exercise effective
control?
a. She should order more training for her workforce.
b. She should contact the maintenance department and have them come fix her
machinery.
c. She should suspend the poorer workers in her department.
d. She should investigate and discover the cause of the problem.
e. None of these
The accommodating style of conflict resolution is based on a _____ degree of
assertiveness and a _____ degree of cooperativeness.
a. high, high
b. high, low
c. low, high
d. low, low
e. low, medium
_____ refers to the steps taken to complete a company process.
a. Continuous improvement
b. Cycle time
c. Quality circles
d. Six sigma
e. Benchmarking
A _____ is a group of employees from different departments formed to deal with a
specific activity and existing only until the task is completed.
a. vertical team
b. command team
c. special purpose team
d. task force
e. functional group
Political forces are aspects of a culture that guide and influence relationships among
people.
a. True
b. False
According to MANAGER’S SHOPTALK in Chapter 15, when delegating leaders do all
of the following EXCEPT:
a. delegate the whole task.
b. maintain feedback.
c. give thorough instructions.
d. work alone to accomplish important tasks.
e. evaluate and reward performance.
An individual’s level of fear or anxiety associated with interpersonal communications is
called communication apprehension.
a. True
b. False
Which of the following is a sociocultural factor in the international environment?
a. Language
b. Exchange rates
c. Tariffs, taxes, and quotas
d. Per capita income
e. Infrastructure
The great majority of managers operate at the:
a. preconventional level.
b. principled level.
c. conventional level.
d. postconventional level.
e. autocratic level.