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The trend in recent years has been toward narrower spans of control as a way to
facilitate delegation.
a. True
b. False
Self-management is NOT a component of emotional intelligence.
a. True
b. False
For a non-programmed decision, feasible alternatives are hard to identify and in fact are
already available within the organization's rules and procedures.
a. True
b. False
The essence of _____ is to choose the first solution available.
a. bounded rationality
b. creativity
c. decision maximization
d. satisficing
e. the classical model of decision making
An employee with a high degree of _____ is more likely to want to stay with their
current company.
a. work happiness
b. cognitive dissonance
c. organizational fit
d. organizational committment
e. cognitive evaluations
Jessica was recently praised by her supervisor for displaying superior customer service
during an encounter with a problem customer. This is an example of organizational:
a. information processing.
b. efficiency.
c. effectiveness.
d. structure.
e. goal-setting.
Three of the most popular and effective OD activities are team building, survey
feedback, and large-group interventions.
a. True
b. False
Keys to effective listening include all of the following EXCEPT:
a. find areas of interest.
b. listen for ideas.
c. be responsive.
d. have preconceptions.
e. all of these are keys to effective listening.
_____ define boundaries within which to make a decision.
a. Programs
b. Policies
c. Rules
d. Procedures
e. Projects
Employee stock ownership plans give employees part ownership of the organization,
enabling them to share in improved profit performance.
a. True
b. False
With _____, compensation is linked to the specific tasks that an employee performs.
a. skill-based pay
b. incentive pay
c. job-based pay
d. salary
e. competency-based pay
