The dog, according to the BCG Matrix, is a poor performer.
a. True
b. False
Integrated Computers, Inc. wants to compile a profile of the customer it will target in its
next promotional mailing. What environment would this be found in?
a. Internal environment
b. Task environment
c. Work environment
d. General environment
e. None of these
Which of the following is defined by the text as the application of behavioral science
knowledge to improve an organization’s health and effectiveness through its ability to
cope with environmental changes, improve internal relationships, and increase
problem-solving capabilities?
a. Conflict management
b. Organizational revitalization
c. Organizational development
d. Organizational linkage
e. Horizontal linkage
Compensatory justice argues that an employees compensation should be based on
individual performance.
a. True
b. False
According to MANAGER’S SHOPTALK in Chapter 16, a criticism of carrot-and-stick
approaches is that extrinsic rewards assume people are driven by higher-level needs.
a. True
b. False
Goals are typically stated in quantitative terms.
a. True
b. False
The interaction of Production and Sales working together to produce profit greater than
the total of both working separately is an example of synergy.
a. True
b. False
All well-designed control systems involve the use of _____ to determine whether
performance meets established standards.
a. opinions
b. advice
c. consultants
d. benchmarks
e. feedback
A step in the diagnosis stage of organizational development in which participants are
made aware of problems is referred to as _____,
a. change agent
b. changing
c. refreezing
d. unfreezing
e. exercising
Opportunities are characteristics of the internal environment that have the potential to
help the organization achieve or exceed its strategic goals.
a. True
b. False
First line managers are the managers who have the responsibility for making the
significant strategic policy decisions, often with staff managers assisting them in these
decisions.
a. True
b. False
Coordination is defined as:
a. the ability of the organization to produce timely products.
b. the quality of collaboration across departments.
c. differentiation.
d. the quantity of goods produced by the organization.
e. all of these.
Most people have learned to conform to expectations of good behavior expected by
colleagues, family, friends, and society. They are in what stage of moral development?
a. Preconventional
b. Conventional
c. Discretionary
d. Principled
e. Traditional
_____ is a narrative based on true event that is repeated frequently and shared by
organizational employees.
a. Symbol
b. Slogan
c. Story
d. Hero
e. Culture
When an organization has a humanistic attitude, it values employees as an end in
themselves.
a. True
b. False
Uncertainty about what behaviors are expected of a person in a particular role is
referred to as ______.
According to Fayol, similar activities in an organization should be grouped together
under one manager. This administrative principle is known as _____.
Management’s obligation to make choices that will contribute to the well being of both
the organization and society is known as _____.
Describe reengineering and what it involves.
List three visible artifacts of an organization’s culture.
The specific results expected from departments, work groups, and individuals are the
_____ goals.
A(n) _____ typically lists job duties as well as desirable qualifications for a particular
job.