Business Communication: Building Critical Skills 6th Edition

ISBN 13

978-0073403267

ISBN 10

0073403261

Authors

Kitty Locker, Stephen Kaczmarek

Exam Prep

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177 documents found.

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978-0073403267 Chapter 1 Answers To Textbook Assignments

Module 01 - Business Communication, Management, and Success Part 2: Answers to Textbook Assignments Questions for Comprehension 1.1 What are the three basic purposes of business messages? (LO 1-3) To inform, request or persuade, and build goodwill. To inform, request or persuade, and build goodwill. To inform, request or persuade, and build goodwill. 1.2 What are

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978-0073403267 Chapter 1 Appendixes

Part 3: Appendix 1-A: Memo of Introduction September 20, 2000 To: Business Communication Students From: Kitty O. Locker Subject: Kitty O'Donnell Locker on September 20, 2000 I'm looking forward to this quarter. I'm ending three years as a journal editor, and I hope to have time not only to

Business Communication: Building Critical Skills 6th Edition

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978-0073403267 Chapter 1 Lecture Points, Teaching Tips, And In-Class Exercises

Module 01 - Business Communication, Management, and Success Module 1 Business Communication, Management, and Success LO 1-1 Recognize myths about on-the-job writing. LO 1-2 Distinguish business communication from other school writing. LO 1-3 Explain accomplishments through communication. LO 1-4 Understand costs for business communication. LO 1-5 Define criteria for effective messages.

Business Communication: Building Critical Skills 6th Edition

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978-0073403267 Chapter 10 Answers To Textbook Assignments

Module 10 - Informative and Positive Messages Part 2: Answers to Textbook Assignments Questions for Comprehension 10.1 What are the three criteria for good subject lines? (LO 10-1) Specific, concise, and appropriate for the pattern of organization Specific, concise, and appropriate for the pattern of organization Specific, concise, and appropriate for the pattern of organization 10.2

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978-0073403267 Chapter 10 Appendixes

Module 10 - Informative and Positive Messages Part 3: Appendix 10-A: Informative and Positive Message Checklist Problem-Solving Persuasive Messages If the message is a memo, does the subject line indicate the writers purpose or oer a reader benet? Does the subject line avoid making the request? Is the problem presented as a joint problem

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978-0073403267 Chapter 10 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 10 - Informative and Positive Messages Module 10 Informative and Positive Messages LO 10-1 Create subject lines for informative and positive messages. LO 10-2 Apply strategies for informative and positive message organization. LO 10-3 Identify situations for reader benefits use with informative and positive messages. LO 10-4 List common kinds of informative

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978-0073403267 Chapter 11 Answers To Textbook Assignments

Module 11 - Negative Messages Part 2: Answers to Textbook Assignments Questions for Comprehension 11.1 How should a negative letter to customers or clients be organized? (LO 11-2) Give the reason for the refusal before the refusal itself when you have a reason that readers will understand and accept, give the negative just

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978-0073403267 Chapter 11 Appendixes

Module 11 - Negative Messages Part 3: Appendix 11-A: A Checklist for Negative Messages Negative Messages Is the subject line appropriate? If a buer is used, does it avoid suggesting either a positive or a negative response? Is the reason, if it is given, presented before the refusal? Is the reason watertight,

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978-0073403267 Chapter 11 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 11 - Negative Messages Module 11 Negative Messages LO 11-1 Create subject lines for negative messages. LO 11-2 Apply strategies for informative and positive message organization. LO 11-3 Assess legal implications with messages, especially negative ones. LO 11-4 Identify situations for buffer use. LO 11-5 List common kinds of negative messages.

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978-0073403267 Chapter 12 Answers To Textbook Assignments

Module 12 - Persuasive Messages Part 2: Answers to Textbook Assignments Questions for Comprehension 12.1 How do you decide whether to use a direct request or a problem-solving persuasive message? (LO 12-1) Use the direct request pattern when the audience will do as you ask without any resistance, you need a response only

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978-0073403267 Chapter 12 Appendixes

Module 12 - Persuasive Messages Part 3: Appendix 12-A: Observation, Inference, or Judgment? Indicate whether each of the following statements is an observation, an inference, or a judgment. There are more than three people in this room. The air in this room is comfortable. Technology stocks will rise more quickly than the general stock market in the coming

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978-0073403267 Chapter 12 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 12 - Persuasive Messages Module 12 Persuasive Messages LO 12-1 Compare strategies for persuasive messages. LO 12-2 Create subject lines for persuasive messages. LO 12-3 Apply strategies for persuasive message organization. LO 12-4 Identify solutions for objections. LO 12-5 Recognize techniques for more persuasive messages. LO 12-6 Apply strategies for common

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978-0073403267 Chapter 13 Answers To Textbook Assignments

Module 13 - E-Mail Messages, Web Writing, and Technology Part 2: Answers to Textbook Assignments Questions for Comprehension 13.1 How do subject lines for e-mail messages differ from those for paper messages? (LO 13-2) Subject lines in e-mail are even more important than those in letters and memos because its so easy for

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978-0073403267 Chapter 13 Appendixes

Module 13 - E-Mail Messages, Web Writing, and Technology Part 3: Appendix 13-A: A Good Solution for Problem 13.11 Subject: Alternative to Overseeing United Way Thank you for your continued vote of confidence about my work representing the company and the annual United Way campaign. The last three years have been most satisfying, and

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978-0073403267 Chapter 13 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 13 - E-Mail Messages, Web Writing, and Technology Module 13 E-Mail Messages, Web Writing, and Technology LO 13-1 Apply strategies for e-mail message organization. LO 13-2 Create subject lines for e-mail messages. LO 13-3 Apply strategies for e-mail message style and content. LO 13-4 Apply strategies for time management with

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978-0073403267 Chapter 14 Answers To Textbook Assignments

Module 14 - Editing for Grammar and Punctuation Part 2: Answers to Textbook Assignments Questions for Comprehension 14.1 Why is it better to fix errors in grammar and punctuation only after youve revised for content, organization, and style? (LO 14-1 to LO 14-7) Because you may change words, sentences, or sections during revision,

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978-0073403267 Chapter 14 Appendixes

Module 14 - Editing for Grammar and Punctuation Appendix 14-A: A Letter for Grammar Analysis September 1, 2010 Dear Customer: The paper clip coming to you with this letter, which is made of pliable metal wire, weren't dropped in carelessly. He's George--our office mascot. Please handle him carefully! The purpose of an ordinary paper clip,

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978-0073403267 Chapter 14 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 14 - Editing for Grammar and Punctuation Module 14 Editing for Grammar and Punctuation LO 14-1 Apply strategies for professional image creation with grammar and mechanics. LO 14-2 Apply principles for common grammatical error correction. LO 14-3 Apply principles for sentence error correction. LO 14-4 Evaluate situations for comma use. LO

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978-0073403267 Chapter 15 Answers To Textbook Assignments

Module 15 - Choosing the Right Word Part 2: Answers to Textbook Assignments Questions for Comprehension 15.1 What is the difference between denotation and connotation? (LO 15-1) Denotation is a words literal or dictionary meaning. Connotation means the emotional coloringsor associations that accompany a word. Denotation is a words literal or dictionary meaning. Connotation

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978-0073403267 Chapter 15 Appendixes

Module 15 - Choosing the Right Word Part 3: Appendix 15-A: A Letter for Analysis Schoenberger & Co. Juniata Iron & Steel Works Pittsburgh, November 27th, 1880 Mess. J. T. Ryerson & Son. Chicago, ls. Dear Sirs, We beg to acknowledge receipt of your very full, clear & explicit favor of the 23rd inst. on the subject

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978-0073403267 Chapter 15 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 15 - Choosing the Right Word Module 15 Choosing the Right Word LO 15-1 Recognize value in using the right words. LO 15-2 Apply strategies for critical thinking in reading, writing, and beyond. LO 15-3 Explain principles for word definition. LO 15-4 Distinguish acceptable jargon from other types. LO 15-5 Define

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978-0073403267 Chapter 16 Answers To Textbook Assignments

0 Module 16 - Revising Sentences and Paragraphs Part 2: Answers to Textbook Assignments Questions for Comprehension 16.1 What problems do passive verbs create? When are passive verbs desirable? (LO 16-4) Passive constructions are often longer and less clear than active ones. However, passive constructions are appropriate in three situations: To emphasize

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978-0073403267 Chapter 16 Appendixes

0 Module 16 - Revising Sentences and Paragraphs Part 3: Appendix 16-A: To Choose the Appropriate Level of Formality Good Business Style Traditional Term Paper Style Conversational; sounds like a real person talking More formal than conversation would be but retains a human voice Contractions OK Few contractions, if any Uses I, first- and second-person pronouns First- and

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978-0073403267 Chapter 16 Key Lecture Points, Teaching Tips, And In-Class Exercises

0 Module 16 - Revising Sentences and Paragraphs Module 16 Revising Sentences and Paragraphs LO 16-1 Define good style in business messages. LO 16-2 Demonstrate appropriate tone in business messages. LO 16-3 Differentiate rules from writing habits and conventions. LO 16-4 Apply strategies for sentence revision. LO 16-5 Apply strategies for

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978-0073403267 Chapter 17 Answers To Textbook Assignments

Module 17 - Listening 0 Part 2: Answers to Textbook Assignments Questions for Comprehension 17.1 What do good listeners do? (LO 17-1) Good listeners pay attention, focus on the other speaker(s) in a generous way, avoid making assumptions, and listen for feelings as well as for facts. They also practice active listening. Good

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978-0073403267 Chapter 17 Appendixes

Module 17 - Listening 0 Part 3: Appendix 17-A: Telephone Game Message The Original Message Every year at State University, the eagles in front of the Psi Gamma fraternity house were mysteriously sprayed during the night. Whenever this happened, it cost the Psi Gams from $75-$100 to have the eagles cleaned. The

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978-0073403267 Chapter 17 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 17 - Listening 0 Module 17 Listening LO 17-1 Explain good listening strategies for the workplace. LO 17-2 Apply strategies for active listening. LO 17-3 Apply techniques for acknowledgment responses. LO 17-4 Recognize value in leadership through listening. LO 17-5 Recognize value in active listening during disagreements. Module Overview Perhaps

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978-0073403267 Chapter 18 Answers To Textbook Assignments

0 Module 18 - Working and Writing in Teams Part 2: Answers to Textbook Assignments Questions for Comprehension 18.1 What are the three kinds of group leadership? (LO 18-1) Informational, procedural, and interpersonal. Informational, procedural, and interpersonal. Informational, procedural, and interpersonal. 18.2 What is groupthink? (LO 18-2) Groupthink occurs when members of a group place

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978-0073403267 Chapter 18 Appendixes

0 Module 18 - Working and Writing in Teams Part 3: Appendix 18-A: Sample Journal Entry Well, here I am again typing on the computer. This journal entry isnt going to be as long as the last one because not much has happened since the last time I wrote. Since my last

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978-0073403267 Chapter 18 Key Lecture Points, Teaching Tips, And In-Class Exercises

0 Module 18 - Working and Writing in Teams Module 18 Working and Writing in Teams LO 18-1 Identify message types for the groups attention. LO 18-2 Classify roles for group members. LO 18-3 Apply strategies for leadership without arrogance. LO 18-4 Apply strategies for conflict resolution. LO 18-5 Apply strategies

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978-0073403267 Chapter 19 Answers To Textbook Assignments

0 Module 19 - Planning, Conducting, and Recording Meetings Part 2: Answers to Textbook Assignments Questions for Comprehension 19.1 What should go in an agenda? (LO 19-1) The time and place of the meeting. Whether each item is presented for information, for discussion only, or for a decision. Who is sponsoring or

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978-0073403267 Chapter 19 Appendixes

0 Module 19 - Planning, Conducting, and Recording Meetings Part 3 Appendix 19-A: Content of Meeting Minutes Decisions reached. Action items, where someone needs to implement or follow up on something. Open issuesissues raised but not resolved. Who was present, wording of motions and amendments, and vote results. 2014 by McGraw-Hill Education. This is

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978-0073403267 Chapter 19 Key Lecture Points, Teaching Tips, And In-Class Exercises

0 Module 19 - Planning, Conducting, and Recording Meetings Module 19 Planning, Conducting, and Recording Meetings LO 19-1 Apply strategies for good meeting plans. LO 19-2 Apply strategies for productive meetings. LO 19-3 Apply strategies for good meeting decisions. LO 19-4 Apply strategies for business networking. LO 19-5 Explain techniques for

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978-0073403267 Chapter 2 Answers To Textbook Assignments

Part 2: Answers to Textbook Assignments Questions for Comprehension 2.1 What are the five kinds of audiences? (LO 2-2) Primary, secondary, initial, gatekeeper, and watchdog Primary, secondary, initial, gatekeeper, and watchdog Primary, secondary, initial, gatekeeper, and watchdog 2.2 What are ways to analyze your audience? (LO 2-3, LO 2-4) Choose empathy first. Then identify the

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978-0073403267 Chapter 2 Appendixes Part 1

Module 02 - Adapting Your Message to Your Audience Part 3: Appendix 2-A: A Memo to Workers February 5, 2008 To: Loading Dock Workers From: Doug Wilkins 0 Subject: Double-Checking the Invoices With Valentines Day just around the corner, were loading about nine extra trucks a week to keep up with our customers demands for Cupids Chocolate

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978-0073403267 Chapter 2 Appendixes Part 2

Module 02 - Adapting Your Message to Your Audience Appendix 2-F: Discourse Community Analysis Kitty O. Locker 2 August 21, 2006 Another difference in terminology pertains to a type of base hit (hitting the ball and safely making it to base). The current buzz word among sports writers for this is fleer, denoting a

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978-0073403267 Chapter 2 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 2 Adapting Your Message to Your Audience LO 2-1 Understand expectations from your organization. LO 2-2 Define audiences for messages. LO 2-3 Apply strategies for audience analysis with PAIBOC. LO 2-4 Apply strategies for individual and group audience analyses. LO 2-5 Apply strategies for audience needs analysis. LO 2-6 Adapt

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978-0073403267 Chapter 20 Answers To Textbook Assignments

0 Module 20 - Making Oral Presentations Part 2: Answers to Textbook Assignments Questions for Comprehension 20.1 How are monologue presentations, guided discussions, and sales presentations alike and different? (LO 20-1) All are alike in that they have speakers and audiences, require the speaker to be prepared and professional, and may be encountered

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978-0073403267 Chapter 20 Appendixes

0 Module 20 - Making Oral Presentations Part 3: Appendix 20-A: Oral Presentation Comment Form Strategy Comments: 1. Choosing an effective kind of presentation for the situation. 54321 2. Adapting ideas to audiences area of acceptance, experience, and interests. 54321 3. Using a strong opener and close. 54321 4. Using visual aids or other devices to involve

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978-0073403267 Chapter 20 Key Lecture Points, Teaching Tips, And In-Class Exercises

0 Module 20 - Making Oral Presentations Module 20 Making Oral Presentations LO 20-1 Apply strategies for good presentation plans. LO 20-2 Apply strategies for strong openers and closes. LO 20-3 Apply strategies for best vocal delivery. LO 20-4 Apply strategies for good presentation organization. LO 20-5 Apply strategies for effective presentation

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978-0073403267 Chapter 21 Answers To Textbook Assignments

Module 21 - Proposals and Progress Reports Part 2: Answers to Textbook Assignments Questions for Comprehension 21.1 What three components belong in a purpose statement? (LO 21-2) The organizational problem or conflict. The specific technical questions that must be answered to solve the problem. The rhetorical purpose the report is designed to achieve.

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978-0073403267 Chapter 21 Appendixes

Module 21 - Proposals and Progress Reports Part 3: Appendix 21-A: A Student Proposal Example February 26, 2005 To: Kitty O. Locker From: Brittany Anderson, Laniece Coleman, Jennifer Kozora Subject: Proposal to Write a Recommendation Report to Change Sexist Beer Advertising Created by Hal Riney & Partners It seems that every day there is a new

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978-0073403267 Chapter 21 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 21 - Proposals and Progress Reports Module 21 Proposals and Progress Reports LO 21-1 Define reports in the workplace. LO 21-2 Estimate time for business proposal writing. LO 21-3 Identify sections for business proposal organization. LO 21-4 Identify hot buttons for business proposal strategies and beyond. LO 21-5 Identify sections for

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978-0073403267 Chapter 22 Answers To Textbook Assignments

Module 22 - Finding, Analyzing, and Documenting Information Part 2: Answers to Textbook Assignments Questions for Comprehension 22.1 What is the difference between open and closed questions? (LO 22-3) Closed questions limit the number of possible responses, while open questions have limitless possible responses. Closed questions limit the number of possible responses, while

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978-0073403267 Chapter 22 Appendixes

Module 22 - Finding, Analyzing, and Documenting Information Part 3: Appendix 22-A: Vague vs. Specific Questions Vague Specific What are you doing? What projects are you working on right now? How are sales? What are the sales figures for today? Can I have some time off? May I have next Monday and Tuesday as vacation days?

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978-0073403267 Chapter 22 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 22 - Finding, Analyzing, and Documenting Information Module 22 Finding, Analyzing, and Documenting Information LO 22-1 Apply strategies for print and online information searches. LO 22-2 Apply strategies for web page evaluation. LO 22-3 Apply strategies for survey and interview question use. LO 22-4 Identify respondents for surveys and interviews. LO

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978-0073403267 Chapter 23 Answers To Textbook Assignments

Module 23 - Short Reports Chapter 23 - Short Reports Part 2: Answers to Textbook Assignments Questions for Comprehension 23.1 What are seven basic patterns of organizing information? (LO 23-1) Comparison/contrast, problem-solution, elimination of alternatives, general to particular or particular to general, geographic or spatial, functional, and chronological. Comparison/contrast, problem-solution, elimination of alternatives, general

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978-0073403267 Chapter 23 Appendixes

Module 23 - Short Reports Chapter 23 - Short Reports Part 3: Appendix 23-A: Transitions, Topic Sentences, and Headings Common Transitions And, but, after, also, however, moreover, first, second, third, in addition, likewise, for example (e.g.), indeed, to illustrate, namely, next, specifically, in contrast, and on the other hand. Topic Sentences The topic sentence states

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978-0073403267 Chapter 23 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 23 - Short Reports Chapter 23 - Short Reports Module 23 Short Reports LO 23-1 Select patterns for short business report organization. LO 23-2 Apply strategies for short business report organization. LO 23-3 Apply principles for good business report style. LO 23-4 Apply strategies for specific and polite question use. Module Overview Module

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978-0073403267 Chapter 24 Answers To Textbook Assignments

Module 24 - Long Reports Part 2: Answers to Textbook Assignments Questions for Comprehension 24.1 What parts of the report come from the proposal, with some revision? (LO 24-1) Purposes, Topics to Investigate, Methods, Background of Problem (Scope), Problem, and Works Cited. Purposes, Topics to Investigate, Methods, Background of Problem (Scope), Problem, and Works

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978-0073403267 Chapter 24 Appendixes Part 1

Module 24 - Long Reports Part 3: Appendix 24-A: A Long Report Example How the Campustown Redwood and Ross Store Can Increase Sales to University of Illinois Undergraduate Men Prepared for Mark Hoover Manager Campustown Redwood and Ross Champaign, Illinois Prepared by Deanna Chapman Champaign, Illinois December 10, 2001 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for

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978-0073403267 Chapter 24 Appendixes Part 2

Appendix 24-I: A Long Report Example Page 4 REDWOOD AND ROSS'S CAMPUSTOWN STORE Twenty-one Redwood and Ross stores are located throughout the Midwest with stores in Illinois, Indiana, Michigan, and Wisconsin. This chain is privately owned with main headquarters in Kalamazoo, Michigan. The University of Illinois Campustown store was founded in 1957 and is

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978-0073403267 Chapter 24 Appendixes Part 3

Module 24 - Long Reports Appendix 24-P: A Long Report Example Page 11 "Where do you prefer to buy clothes? 48% 36% 16% 0% 10% 20% 30% 40% 50% 60% Home Town The Mall On Campus Figure 2 Students Prefer Buying Clothes at Home or in the Mall The two research results seem to contradict each other. One question shows that 75% think Redwood and

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978-0073403267 Chapter 24 Appendixes Part 4

Module 24 - Long Reports 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 24-1 Module 24 - Long Reports Appendix 24-X:

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978-0073403267 Chapter 24 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 24 - Long Reports Module 24 Long Reports LO 24-1 Organize time for report writing. LO 24-2 Apply strategies for report section writing. LO 24-3 Compare and contrast formats and styles for long reports. Module Overview Module 24 introduces students to long reports. Long reports are generally considered more formal than short

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978-0073403267 Chapter 25 Answers To Textbook Assignments

Module 25 - Using Visuals Part 2: Answers to Textbook Assignments Questions for Comprehension 25.1 How can you find stories in data? (LO 25-1) To find stories, writers should analyze their data carefully. Specifically, writers should focus on a topic, simplify the data, and look for relationships and changes. To find stories, writers should

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978-0073403267 Chapter 25 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 25 - Using Visuals Module 25 Using Visuals LO 25-1 Identify stories for business visuals. LO 25-2 Select visuals for stories. LO 25-3 Apply principles for good design. LO 25-4 Apply principles for effective color and clip art use. LO 25-5 Apply principles for accurate and ethical visuals. LO 25-6 Synthesize

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978-0073403267 Chapter 26 Answers To Textbook Assignments

Module 26 - Researching Jobs Part 2: Answers to Textbook Assignments Questions for Comprehension 26.1 What should you know about yourself before you apply for jobs? (LO 26-1) Know the answers to these questions: What achievements have given you the most satisfaction? Why did you enjoy them? Would you rather have firm deadlines or

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978-0073403267 Chapter 26 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 26 - Researching Jobs Module 26 Researching Jobs LO 26-1 Know yourself for successful job hunts. LO 26-2 Know companies for successful job hunts. LO 26-3 Recognize signs for staying with or leaving a job. LO 26-4 Apply strategies for information interviews. LO 26-5 Apply strategies for tapping into the hidden

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978-0073403267 Chapter 27 Answers To Textbook Assignments

Module 27 - Rsums Part 2: Answers to Textbook Assignments Questions for Comprehension 27.1 How do you decide whether to use a chronological or skills rsum? (LO 27-3) Use a chronological rsum when your education and experience Are a logical preparation for the position for which youre applying. Show a steady progression leading to

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978-0073403267 Chapter 27 Appendixes

Module 27 - Rsums Part 3: Appendix 27-A: Chronological Rsum Example Dyanne Lynn Allen Campus Address Permanent Address 218 Curtis Hall 2500 Anderson Drive, Apt. 503 Greensboro, NC 27411 Raleigh, NC 27698 (919) 555-2300 (919) 555-7865 Education B.S. in Administrative Services, May 2009, North Carolina Agricultural and Technical State University (Greensboro, NC). Grade Point Average in Major: 3.6/4.0 Honors Alpha

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978-0073403267 Chapter 27 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 27 - Rsums Module 27 Rsums LO 27-1 Demonstrate reasons for employers to read your rsum. LO 27-2 Apply principles for rsum design with computers. LO 27-3 Select rsums for different situations. LO 27-4 Contrast differences among rsum features. LO 27-5 Compare similarities among rsum features. LO 27-6 Apply principles for

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978-0073403267 Chapter 28 Appendixes

Module 28 - Job Application Letters Part 3: Appendix 28-A: Job Application Letter Examples 1208 Harrison Ave. Columbus, Ohio 43201 May 15, 2011 Ms. Cheri Olsen Administrative Assistant Kobs & Draft 142 E. Ontario St. Chicago, Illinois 60611 Dear Ms. Olsen: I am interested in the Creative Assistant position announced in the April 24 issue of Advertising Age. My experience in copywriting

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978-0073403267 Chapter 28 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 28 - Job Application Letters Module 28 Job Application Letters LO 28-1 Select job application letters for different situations. LO 28-2 Contrast differences among job application letters. LO 28-3 Compare similarities among job application letters. LO 28-4 Examine methods for specific company targeting. LO 28-5 Apply principles for T-letters. LO 28-6

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978-0073403267 Chapter 29 Answers To Textbook Assignments

Part 2: Answers to Textbook Assignments Questions for Comprehension 29.1 What three questions should form the basis for an interview strategy? (LO 29-1) What about yourself do you want the interviewer to know?; What disadvantages or weaknesses do you need to minimize?; What do you need to know about the job and

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978-0073403267 Chapter 29 Key Lecture Points, Teaching Tips, And In-Class Exercises

0 Module 29 - Job Interviews Module 29 Job Interviews LO 29-1 Apply strategies for job interviews. LO 29-2 Know details for consideration before job interviews. LO 29-3 Know techniques for practice before job interviews. LO 29-4 Apply strategies for traditional interview question responses. LO 29-5 Apply strategies for salary and

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978-0073403267 Chapter 3 Answers To Textbook Assignments

Module 03 - Communicating across Cultures Part 2: Answers to Textbook Assignments Questions for Comprehension 3.1 What sources create diversity in the workplace? (LO 3-1 to LO 3-4) These include gender, race and ethnicity, regional and national origin, social class, religion, age, sexual orientation, and physical ability. These include gender, race and ethnicity, regional

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978-0073403267 Chapter 3 Key Lecture Points, Teaching Tips, And In-Class Exercises Part 1

Module 03 - Communicating across Cultures Module 3 Communicating across Cultures LO 3-1 Define culture through context. LO 3-2 Compare and contrast dimensions of culture. LO 3-3 Apply strategies for international communication success. LO 3-4 Identify differences among generations. LO 3-5 Apply strategies for workplace discrimination solutions. LO 3-6 Apply strategies for

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978-0073403267 Chapter 3 Key Lecture Points, Teaching Tips, And In-Class Exercises Part 2

Module 03 - Communicating across Cultures There are so many different cultures! How can I know enough to communicate? LO 3-3 Focus on being sensitive and flexible. The broad range of cultures in the United States and the world makes it impossible to discuss how to work with each individually. However, as

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978-0073403267 Chapter 30 Answers To Textbook Assignments

Module 30 - Follow-Up Letters and Calls and Job Offers Part 2: Answers to Textbook Assignments Questions for Comprehension 30.1 What should you do in a follow-up call? (LO 30-1) Address these questions: Is there more information I can give you?; Ive been giving a lot of thought to your project and have

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978-0073403267 Chapter 30 Appendixes

Module 30 - Follow-Up Letters and Calls and Job Offers Part 3: Appendix 30-A: Criteria for a Forced Choice Are you willing to take work home? To travel? How important is money to you? Prestige? Time to spend with family and friends? Would you rather have firm deadlines or a flexible schedule? Do

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978-0073403267 Chapter 30 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 30 - Follow-Up Letters and Calls and Job Offers Module 30 Follow-Up Letters and Calls and Job Offers LO 30-1 Apply strategies for follow-up phone calls and letters. LO 30-2 Solve dilemmas with job offers outside of your first choice. LO 30-3 Apply strategies for enthusiasm on the job. LO 30-4

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978-0073403267 Chapter 4 Answers To Textbook Assignments

Module 04 - Planning, Writing, and Revising Part 2: Answers to Textbook Assignments Questions for Comprehension 4.1 What processes do writers use? (LO 4-1) Realize that the first draft can be revised, write regularly, break big jobs into small chunks, have clear goals focusing on purpose and audience, have several different strategies to

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978-0073403267 Chapter 4 Appendixes

Module 04 - Planning, Writing, and Revising Part 3: Appendix 4-A: Common Error Types Sentence Structure SubjectVerb and NounPronoun Agreement Punctuation Word Usage Spellingincluding the spelling of names Numbers 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not

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978-0073403267 Chapter 4 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 04 - Planning, Writing, and Revising Module 4 Planning, Writing, and Revising LO 4-1 Apply processes for writing quality improvement. LO 4-2 Manage time for writing projects. LO 4-3 Plan writing and speaking projects for increased success. LO 4-4 Apply strategies for revision. LO 4-5 Support writing with grammar and spell-checkers.

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978-0073403267 Chapter 5 Answers To Textbook Assignments

Module 05 - Designing Documents, Slides, and Screens Part 2: Answers to Textbook Assignments Questions for Comprehension 5.1 How can you create white space? (LO 5-1) Use lists and headings. Vary paragraph length. Occasionally, indent paragraphs (on both sides) for emphasis. Use lists and headings. Vary paragraph length. Occasionally, indent paragraphs (on both sides)

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978-0073403267 Chapter 5 Appendixes

Part 3: Appendix 5-A: Type Sizes Type Sizes Times Roman 12 point bold Times Roman 14 point bold Times Roman 18 point bold Times Roman 30 point bold Arial 14 point Arial 24 point Arial 30 point Bookman Old Style 14 point Bookman Old Style

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978-0073403267 Chapter 5 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 05 - Designing Documents, Slides, and Screens Module 5 Designing Documents, Slides, and Screens LO 5-1 Apply strategies for paper page design. LO 5-2 Apply strategies for presentation slide design. LO 5-3 Apply strategies for web page design. LO 5-4 Apply strategies for design tests. LO 5-5 Apply strategies for computer

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978-0073403267 Chapter 6 Answers To Textbook Assignments

Module 06 - You-Attitude Part 2: Answers to Textbook Assignments Questions for Comprehension 6.1 What is you-attitude? (LO 6-1) You-attitude is a style of writing that looks at things from the readers point of view, respects the readers intelligence, protects the readers ego, and emphasizes what the reader wants to know. readers intelligence, protects

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978-0073403267 Chapter 6 Appendixes

Module 06 - You-Attitude Part 3: Appendix 6-A: A Poor Example of You-Attitude December 11, 2002 Ms. Carol McFarland Rollins Equipment Corporation 850 Parkway Exchange Columbus, Ohio 43240 Dear Ms. McFarland: We are now ready to issue a check to Rollins Equipment in the amount of $14,207.02. Upon our release of said check, you will deliver to me releases of mechanics

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978-0073403267 Chapter 6 Lecture Points, Teaching Tips, And In-Class Exercises

Module 06 - You-Attitude Module 6 You-Attitude LO 6-1 Apply strategies for you-attitude use. LO 6-2 Compare and contrast situations for you use. LO 6-3 Apply strategies for goodwill creation with you-attitude. LO 6-4 Apply strategies for point-of-view adaptation. Module Overview One of three cornerstones for building goodwill is you-attitude. Kitty and Steve

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978-0073403267 Chapter 7 Answers To Textbook Assignments

Module 07 - Positive Emphasis Part 2: Answers to Textbook Assignments Questions for Comprehension 7.1 How can you create positive emphasis? (LO 7-1) The module shows a variety of techniques. These include avoiding negative words and words with negative connotations, focusing on what the reader can do rather than on limitations, justifying negative

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978-0073403267 Chapter 7 Appendixes

Module 07 - Positive Emphasis Part 3: Appendix 7-A: Looking at Situations Positively Situation Sentence Emphasizing the Positive The bottle is half empty. The bottle is half full. You are putting your floor samples and demonstrators on sale. These machines have been in use several hours a day for the past year. All floor samples and demonstrators

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978-0073403267 Chapter 7 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 07 - Positive Emphasis Module 7 Positive Emphasis LO 7-1 Apply strategies for positive emphasis use. LO 7-2 Analyze situations for ethical positive emphasis. LO 7-3 Explain reasons for tone, politeness, and power considerations. LO 7-4 Identify situations for apologies. Module Overview Like you-attitude and reader benefits, positive emphasis is a cornerstone

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978-0073403267 Chapter 8 Answers To Textbook Assignments

Module 08 Reader Benefits Part 2: Answers to Textbook Assignments Questions for Comprehension 8.1 What are reader benefits? (LO 8-1) Reader benefits are benefits or advantages the reader gets by using your services, buying your products, following your policies, or adopting your ideas. products, following your policies, or adopting your ideas. products, following your policies,

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978-0073403267 Chapter 8 Appendixes

Module 08 Reader Benefits Part 3: Appendix 8-A: Developing Reader Benefits: Advice about Interior Decorating Needs that many groups will share May need advice about decorating: basics: colors, room arrangement, etc. May or may not have firm personal tastes. Probably could use advice about which stores have best quality for the money, whether it's worth waiting for sales, etc. May

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978-0073403267 Chapter 8 Lecture Points, Teaching Tips, And In-Class Exercises

Module 08 Reader Benefits Module 8 Reader Benefits LO 8-1 Explain functions of reader benefits. LO 8-2 Identify reader benefits for messages. LO 8-3 Apply strategies for reader benefits creation. LO 8-4 Select reader benefits for messages. LO 8-5 Apply strategies for reader benefits and audience harmony. LO 8-6 Support reader

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978-0073403267 Chapter 9 Answers To Textbook Assignments

Module 09 - Formats for Letters and Memos Part 2: Answers to Textbook Assignments Questions for Comprehension 9.1 What are the differences between mixed and open punctuation? (LO 9-1) The primary differences are whether indentations are used and the location of the date and complimentary close. In block format, these features are flush

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978-0073403267 Chapter 9 Key Lecture Points, Teaching Tips, And In-Class Exercises

Module 09 - Formats for Letters and Memos Module 9 Formats for Letters and Memos LO 9-1 Apply principles for correct letter formats. LO 9-2 Apply strategies for professional image creation with documents and beyond. LO 9-3 Recognize courtesy titles for correspondence. LO 9-4 Apply principles for correct memo formats. Module Overview Some students

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BUS 142 Quiz 2

T-letters provide more information than the job application letter and resume combination. Answer: FALSEThe T-letter format may make it difficult to provide as much information as the job application letter and resume combination, and not every employer prefers T-letters. Answer: FALSEThe T-letter format may make it difficult to provide as much

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BUS 200 Quiz 3

Good business writing sounds like a person talking to another person. Answer: TRUEGood business and administrative writing sounds like a person talking to another person. Answer: TRUEGood business and administrative writing sounds like a person talking to another person. Answer: TRUE Good business and administrative writing sounds like a person talking to another

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BUS 202 Quiz

Tone is the implied attitude of the speaker or writer toward what the words say. Answer: TRUETone is the implied attitude of the speaker or writer toward what the words say. Answer: TRUETone is the implied attitude of the speaker or writer toward what the words say. Answer: TRUE Tone is the implied

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BUS 212 The Easiest Way To Learn

The easiest way to learn about objections your audience may have is to ask knowledgeable people in your organization or your town. Answer: TRUEThe easiest way to learn about objections your audience may have is to ask knowledgeablepeople in your organization or your town. Answer: TRUEThe easiest way to learn about

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BUS 247 Final

All e-mail communities follow the same norms. They rarely develop their own norms. Answer: FALSEE-mail communities develop their own norms. If possible, lurk a few days-read the messages without writing anything yourself-before you enter the conversation. Answer: FALSEE-mail communities develop their own norms. If possible, lurk a few days-read the messages

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BUS 346 Quiz 3

The sentence, "A late fee was accessed," shows better you-attitude than the sentence, "You are being charged a $15 late fee," even though the first sentence lacks the word "you." Answer: TRUEThe first sentence shows better you-attitude than the second sentence. The second sentencesingles out the reader for making a

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BUS 366 Test

Constructive ways to respond to criticism and get closer to the real concern include paraphrasing and checking for feelings. Answer: TRUEDealing with criticism depends upon understanding the real concern of the critic. Constructive ways to respond to criticism and get closer to the real concern include: paraphrasing, checking for feelings, checking

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BUS 559

Block format creates a visually attractive page by moving the date and signature block over into what would otherwise be empty white space. Answer: FALSEModified block format creates a visually attractive page by moving the date and signature block over into what would otherwise be empty white space. Answer: FALSEModified block

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BUS 600 Test

Using prepositional phrases or introductory clauses helps avoid beginning a sentence with "I." Answer: TRUEUsing prepositional phrases or introductory clauses will avoid beginning a sentence with "I." Answer: TRUEUsing prepositional phrases or introductory clauses will avoid beginning a sentence with "I." Answer: TRUE Using prepositional phrases or introductory clauses will avoid beginning a

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BUS 658 Final

Using body energy in strong gestures and movement during a presentation can help calm nerves. Answer: TRUEDuring your presentation, use body energy in strong gestures and movement to help calm nerves. Answer: TRUEDuring your presentation, use body energy in strong gestures and movement to help calm nerves. Answer: TRUE During your presentation, use

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BUS 739 Midterm 1

The direct request pattern is most effective when the audiences are likely to object to doing as you ask. Answer: FALSEThe problem-solving pattern is most effective when the audiences are likely to object to doing as you ask. Answer: FALSEThe problem-solving pattern is most effective when the audiences are likely to

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BUS 834 Homework

A verb is passive if the subject is acted upon. Answer: TRUEA verb is passive if the subject is acted upon. Answer: TRUEA verb is passive if the subject is acted upon. Answer: TRUE A verb is passive if the subject is acted upon. In order to deemphasize a negative, you should put it

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BUSI 147 Test 2

General to particular, a pattern for organizing information, helps writers to redefine the readers perception of a problem. Answer: TRUEBoth general to particular and particular to general are good patterns when writers need to redefine readers perception of a problem in order to solve it effectively. Answer: TRUEBoth general to particular

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BUSI 331 Final

A misplaced modifier can be corrected by moving it farther away from the word that it modifies. Answer: FALSEA misplaced modifier appears to modify another element of the sentence than the writer intended. A misplaced modifier can be corrected by moving it closer to the word it modifies or by

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BUSI 354

A skills resume lists in chronological order the experiences a person has had that qualify him or her for a job. Answer: FALSEA chronological resume summarizes what a person did in a timeline (starting with the mostrecent events and going backward in reverse chronology). Answer: FALSEA chronological resume summarizes what a

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BUSI 386

In a good news message, it is often possible to combine a short reader benefit with a goodwill ending in the last paragraph. Answer: TRUEIn a good news message, its often possible to combine a short reader benefit with a goodwill ending in the last paragraph. Answer: TRUEIn a good news

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BUSI 452

General to particular, a pattern for organizing information, starts with the problem as the audience defines it and moves to larger issues of which the problem is a part. Answer: FALSEGeneral to particular starts with the problem as it affects the organization or as it manifests itself in general and

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BUSI 482 Quiz

For e-mail messages, subject lines must be specific, concise, and catchy. Answer: TRUESubject lines in e-mails must be specific, concise, and catchy. Many e-mail users get so many messages that they dont bother reading messages if they dont recognize the sender orif the subject doesnt catch their interest. Answer: TRUESubject lines

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BUSI 638 Midterm 1

If the recommendations will seem difficult or controversial, writers must simply list them without comments or reasons. Answer: FALSEIf the recommendations will seem difficult or controversial, writers must give a brief rationale after each recommendation. Answer: FALSEIf the recommendations will seem difficult or controversial, writers must give a brief rationale after

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BUSI 786 Midterm

Stories and psychological description fail to build emotional appeal. Answer: FALSEStories and psychological description are effective ways of building emotional appeal. Answer: FALSEStories and psychological description are effective ways of building emotional appeal. Answer: FALSE Stories and psychological description are effective ways of building emotional appeal. A root word followed by a minus (-)

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BUSI 855 Test 2

Listeners can create active responses if they avoid mirroring the speakers feelings or stating their own feelings. Answer: FALSEIn active listening, receivers actively demonstrate that theyve heard and understood a speaker by feeding back either the literal meaning or the emotional content or both. Statingtheir own feeling or mirroring the

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BUSS 184 Midterm

The Title Page of a report contains four items. Answer: TRUEThe Title Page of a report contains four items: the title of the report, whom the report is prepared for, whom it is prepared by, and the release date.[/cpmembership] Answer: TRUEThe Title Page of a report contains four items: the title

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BUSS 213 Test 2

Subject lines are standard in memos. Answer: TRUESubject lines are standard in memos. Answer: TRUESubject lines are standard in memos. Answer: TRUE Subject lines are standard in memos. Credibility is the audiences response to you as the source of the message. Answer: TRUECredibility is the audiences response to you as the source of the

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BUSS 302 Quiz 2

Visuals for presentations should have titles but dont need figure numbers. Answer: TRUEVisuals for presentations should have titles but dont need figure numbers. Answer: TRUEVisuals for presentations should have titles but dont need figure numbers. Answer: TRUE Visuals for presentations should have titles but dont need figure numbers. The first paragraph of an executive

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BUSS 377

Referring to a readers request specifically is a way to demonstrate you-attitude. Answer: TRUEYou-attitude is a style of writing that looks at things from the readers point of view. Referring to the readers request or order specifically helps create you-attitude. Answer: TRUEYou-attitude is a style of writing that looks at things

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BUSS 407 Test

Connotations among cultures remain constant irrespective of changing time. Answer: FALSEConnotations may differ among cultures. Even within a culture, connotations may change over time. Answer: FALSEConnotations may differ among cultures. Even within a culture, connotations may change over time. Answer: FALSE Connotations may differ among cultures. Even within a culture, connotations may change

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BUSS 503 Test 1

Psychological reactance is at work when a customer who has been denied credit no longer buys even on a cash basis. Answer: TRUENegative messages limit the readers freedom. People may respond to a limitation of freedom by asserting their freedom in some other arena. Jack W. Brehm calls this phenomenon

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BUSS 566

In an organizational setting, there are typically seven types of audiences for a message. Answer: FALSEIn an organizational setting, a message may have five separate audiences-the primary audience, secondary audience, initial audience, gatekeeper, and the watchdog audience. Answer: FALSEIn an organizational setting, a message may have five separate audiences-the primary audience,

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BUSS 630 Homework

When designing black and white graphs, one should use shades of gray rather than stripes, wavy lines, and checks to indicate different segments or items. Answer: TRUEWhen designing black and white graphs, one should use shades of gray rather than stripes, wavy lines, and checks to indicate different segments or

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BUSS 666 Test 2

While giving bad news to customers and other people outside your organization, you should end with a positive, forward-looking statement in order to maintain goodwill. Answer: TRUEWhile giving bad news to customers and other people outside your organization, you should end with a positive, forward-looking statement in order to maintain

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BUSS 692 Quiz 1

A transmittal summarizes the conclusions and recommendations. Answer: TRUEOrganizing a transmittal includes summarizing the conclusions and recommendations. Answer: TRUEOrganizing a transmittal includes summarizing the conclusions and recommendations. Answer: TRUE Organizing a transmittal includes summarizing the conclusions and recommendations. According to standard practices, you must indicate that you have shown a letter to your superior

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BUSS 887 Homework

Using charts will help to organize your work schedule while writing a proposal. Answer: TRUEYou can use a chart or a calendar to organize your work schedule while writing a proposal. Answer: TRUEYou can use a chart or a calendar to organize your work schedule while writing a proposal. Answer: TRUE You can

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EMBA 213 Midterm 2

Words fail to connote status. Answer: FALSEWords may connote status. Both salesperson and sales representative are nonsexist job titles. But the first sounds like a clerk in a store; the second suggests someone selling important items to corporate customers. Answer: FALSEWords may connote status. Both salesperson and sales representative are nonsexist

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EMBA 331

Square brackets should be used around words that are being discussed as words. Answer: FALSEQuotation marks, square brackets, ellipses, and either underlining or italics are necessary when you use quoted material. Quotation marks, square brackets, ellipses, and either underlining or italics are necessary when you use quoted material. Quotation marks

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EMBA 400

In informative messages, reader benefits give reasons to act and help overcome reader resistance. Answer: FALSEReader benefits are important in both informative and persuasive messages. In informative messages, reader benefits give reasons to comply with the policies you announce and suggest that the policies are good ones. In persuasive messages,

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EMBA 472 Midterm 1

Messages seldom need to be adapted to an audience-humans by nature are adaptable and will find a way to understand the message. Answer: FALSEGood business communication is audience-centered. To be successful, messages must meetthe audiences needs. Answer: FALSEGood business communication is audience-centered. To be successful, messages must meetthe audiences needs. Answer: FALSE Good

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EMBA 480 Test

Letters containing negative messages to people outside your organization should be indirect to build goodwill. Answer: TRUELetters containing negative messages to people outside your organization should be indirect to build goodwill. Answer: TRUELetters containing negative messages to people outside your organization should be indirect to build goodwill. Answer: TRUE Letters containing negative messages

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EMBA 695 Test 1

It is not necessary to know the rules of grammar while using a grammar checker. Answer: FALSEYou need to know the rules of grammar and punctuation to edit even while using a grammar checker because you have to decide which word best fits your meaning. Answer: FALSEYou need to know the

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EMBA 709

A chronological progress report can include summaries of work to be completed. Answer: TRUEA chronological progress report can include summaries of work to be completed. It is put under the heading "Work To Be Completed." Answer: TRUEA chronological progress report can include summaries of work to be completed. It is put

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EMBA 737

Unlike in an information interview, a person can ask for a job in a referral interview. Answer: FALSEIn an referral interview, even when you talk to the person who could create a job for you, you do not ask for a job. Answer: FALSEIn an referral interview, even when you talk

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EMBA 873 Quiz 2

In a sentence fragment, a group of words that is not a complete sentence is punctuated as if it were a complete sentence. Answer: TRUEIn a sentence fragment, a group of words that is not a complete sentence is punctuated as ifit were a complete sentence. Sentence fragments often occur

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EMBA 881 Quiz 1

Miscommunication can occur because different people have different frames of reference. Answer: TRUEMiscommunication can occur because different people have different frames of reference. People always interpret messages in light of their personal experiences, their cultures and subcultures, and even the point in history at which they live. Answer: TRUEMiscommunication can occur

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EMBA 896

Dot planning does not facilitate large groups in choosing priorities quickly. Answer: FALSEDot planning offers a way for large groups to choose priorities quickly. Answer: FALSEDot planning offers a way for large groups to choose priorities quickly. Answer: FALSE Dot planning offers a way for large groups to choose priorities quickly. Food manufacturers often

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MAN 242 Final

States with names of more than five letters are frequently abbreviated in letters and memos. Answer: TRUEStates with names of more than five letters are frequently abbreviated in letters and memos. Answer: TRUEStates with names of more than five letters are frequently abbreviated in letters and memos. Answer: TRUE States with names of

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MAN 370 Test 1

A writer should ideally think about document design only after he/she has finished writing the entire document. Answer: FALSEDocument design isnt something to "tack on" when youve finished writing. Indeed, the best documents are created when you think about design at each stage of your writing process(es). Answer: FALSEDocument design isnt

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MAN 447 Midterm

In a memo, writers must always use a separate heading for the first paragraph. Answer: FALSEIn a memo, writers must never use a separate heading for the first paragraph. Answer: FALSEIn a memo, writers must never use a separate heading for the first paragraph. Answer: FALSE In a memo, writers must never use

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MAN 622

Interviewing skills improve with practice. Rehearsing before an interview helps prepare for the interview. Answer: TRUEYour interviewing skills will improve with practice. Rehearse everything you can: put on the clothes youll wear and practice entering a room, shaking hands, sitting down, and answering questions. Answer: TRUEYour interviewing skills will improve with practice.

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MAN 649

It is important to connect personally with the audience by using informal language like "You" in the message. Answer: FALSEWhen drafting a message it is important to avoid personal pronouns. "You" ceases to have a specific meaning when several different audiences use a document. Answer: FALSEWhen drafting a message it is

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MAN 667

"What aspects of your job give you satisfaction?" is an example of a closed question. Answer: FALSEClosed questions cannot probe the complexities of a subject. All answers must fit into chosen categories. Hence, the given question is an example of an open question. Answer: FALSEClosed questions cannot probe the complexities of a

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MAN 674 Test

Clustering involves brainstorming with circled words on a page and helps in the generation of ideas. Answer: TRUEClustering involves brainstorming with circled words on a page and helps in the generationof ideas. Answer: TRUEClustering involves brainstorming with circled words on a page and helps in the generationof ideas. Answer: TRUE Clustering involves brainstorming

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MAN 681 Test

The best way to brainstorm is to write without stopping until a set time has elapsed, even if you must write "I will think of something soon." Answer: FALSEWhile freewriting, make yourself write, without stopping, for 10 minutes or so, even if youmust write "I will think of something soon." Answer:

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MAN 802 Test

Joking and suggesting breaks are pronounced negative actions that always hamper the smooth functioning of groups. Answer: FALSEJoking and suggesting breaks relieves tensions in a group. Jokes in moderation can defuse tension and make the group more fun. Too many jokes or inappropriate jokes can make thegroups work more difficult. Answer:

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MGT 227 Midterm

In a persuasive presentation, the strongest point should be put in the middle. Answer: FALSEIn a persuasive presentation, start with your strongest point, your best reason. If time permits, give other reasons as well and respond to possible objections. Put your weakest point in the middle so you can end

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MGT 302 Quiz 3

Web pages should offer an overview of the content of the page on the first screen. Answer: TRUEGood Web pages have both good content and an interesting design. The opening screen is crucial. Not only must the first screen open quickly, but it also must contain the information visitors need

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MGT 354 Final

To know whether your design is functional, you should consider testing it with your audience. Answer: TRUETo know whether your design is functional, test it with your audience. Ask the reader to "think aloud" while completing the task, interrupt the reader at key points to ask what he orshe is

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MGT 384 Quiz

A judgment sample refers to a group of people whose views seem useful. Answer: TRUEA judgment sample is a group of people whose views seem useful. Judgment samples are often good for interviews, where your purpose is to talk to someone whose views are worth hearing. Answer: TRUEA judgment sample is

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MGT 390 Quiz 2

Interviewees must wear business suits when interviewing for management or office jobs. Answer: TRUEInterviewees must wear a business suit when interviewing for management or office jobs. If they cannot afford expensive clothes, they should pick cheaper alternatives that have the same features. Answer: TRUEInterviewees must wear a business suit when interviewing

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MGT 460 Homework

A high-paying job always holds more value than a low-paying job. Answer: FALSEWhen deciding on a particular job offer, think about your career, not just the initial salary. Sometimes a low-paying job that will provide superb experience will do more for your career (and your long-term earning prospects) than a

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MGT 507 Quiz 1

Keywords are useless when doing research with a computer. Answer: FALSEKeywords are the terms that the computer searches for in a database or on the web. At the beginning of a search, use all the synonyms and keywords you can think of. Answer: FALSEKeywords are the terms that the computer searches

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MGT 619 Quiz 3

Proofreading symbols can be used to make corrections when a writer does not have access to a computer. Answer: TRUEProofreading symbols can be used to make corrections when a writer no longer has access to a computer. These symbols can be used to correct a typed text. Answer: TRUEProofreading symbols can

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MGT 652 Homework

Verbs can be changed from active to passive by making the direct object the new subject. Answer: TRUEVerbs can be changed from active to passive by making the direct object the new subject. Answer: TRUEVerbs can be changed from active to passive by making the direct object the new subject. Answer: TRUE Verbs

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MGT 680 Midterm

Professional listservs and electronic bulletin boards are a good way to get information about the industry one hopes to enter. Answer: TRUEThe Internet has much of this information, including information about corporate culture and even anonymous statements from employees. Check professional listservs and electronic bulletin boards. Employers sometimes post specialized

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MGT 703 Final

Sales promotion in an informative or positive message should be hard sell, not "low-key." Answer: FALSESales promotion in an informative or positive message should be low-key, not "hard sell." Answer: FALSESales promotion in an informative or positive message should be low-key, not "hard sell." Answer: FALSE Sales promotion in an informative or positive

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MGT 715 Test 1

If one doesnt have to look for a job for several years, there is no reason to create a resume now. Answer: FALSEIf one is several years away from job hunting, preparing a resume now will make one moreconscious of what to do in the next two or three years

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MGT 731

In a presentation, it is better to use humor thats directed against the audience rather than speakers making fun of themselves. Answer: FALSESome speakers use humor as openers for presentation. However, an inappropriate joke can turn the audience against the speaker. Never use humor thats directed against the audience.In contrast, speakers

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MGT 819

When asked to say something about themselves in an interview, people should discuss their lives in detail, like an autobiography. Answer: FALSEWhen asked to say something about yourself, do not launch into an autobiography. Instead,state the things about yourself that you want the interviewer to know. Give specifics to prove

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MGT 846

The most important notes to be included in meeting minutes are the decisions and assignments. Answer: TRUEMinutes of formal meetings indicate who was present and absent and the wording of motions and amendments as well as the vote. The most important notes are the decisions and assignments. Answer: TRUEMinutes of formal

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MGT 878 Quiz 3

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MHR 362 Quiz

In low-context cultures, most of the information is inferred from the context of a message; little is spelled out." Answer: FALSEIn high-context cultures, most of the information is inferred from the context of a message;little is spelled out." Answer: FALSEIn high-context cultures, most of the information is inferred from the context

Business Communication: Building Critical Skills 6th Edition

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MHR 385 Midterm

Instead of simply mirroring what the other person says, many of us immediately respond in a way that analyzes or attempts to solve or dismiss the problem. Answer: TRUEInstead of simply mirroring what the other person says, some listeners immediately respond in a way that analyzes or attempts to solve

Business Communication: Building Critical Skills 6th Edition

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MHR 388 Test 1

In a descriptive dictionary, words are defined as they are supposed to be used. Answer: FALSEIn a descriptive dictionary, words are defined in the way people actually use them. Answer: FALSEIn a descriptive dictionary, words are defined in the way people actually use them. Answer: FALSE In a descriptive dictionary, words are defined

Business Communication: Building Critical Skills 6th Edition

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MHR 412 Quiz 1

In a skills resume, one should use headings that reflect the jargon of the job for which one is applying. Answer: TRUEOne should use headings that reflect the jargon of the job for which one is applying: logistics rather than planning for a technical job; procurement rather than purchasing for

Business Communication: Building Critical Skills 6th Edition

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MHR 691

A written job offer must not only specify salary but also fringe benefits and any special provisions the applicant had negotiated during the interview. Answer: TRUEThat letter should spell out not only salary but also fringe benefits and any special provisions the applicant had negotiated. Answer: TRUEThat letter should spell out

Business Communication: Building Critical Skills 6th Edition

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OBHR 124 Final

To give bad news diplomatically, you must specify who caused a problem or who will perform an action. Answer: FALSEWhen you must give bad news, consider hedging your statement. There are three strategiesto be more diplomatic: specifying the time ("currently, the records are quite informal"), limiting statements ("it appears," "it

Business Communication: Building Critical Skills 6th Edition

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OBHR 128 Homework

One-sentence benefits are much better than those developed in three or more sentences. Answer: FALSEOne-sentence benefits dont do much. Use the benefits that you can develop in three to five sentences or more. Answer: FALSEOne-sentence benefits dont do much. Use the benefits that you can develop in three to five sentences

Business Communication: Building Critical Skills 6th Edition

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OBHR 165 Test 2

In a formal report, the List of Illustrations tells the reader what the document is about. Answer: FALSEIn a formal report, the Executive Summary tells the reader what the document is about. Answer: FALSEIn a formal report, the Executive Summary tells the reader what the document is about. Answer: FALSE In a formal

Business Communication: Building Critical Skills 6th Edition

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OBHR 236 Final

If you have good news to convey, you should not put it in the subject line of your e-mail message. Answer: FALSEWhen a writer has good news to convey, it should be placed in the subject line. It should be as brief as possible. Answer: FALSEWhen a writer has good news to

Business Communication: Building Critical Skills 6th Edition

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OBHR 332

If a writer cannot make the subject line both specific and short, he/she should make it as short as possible. Answer: FALSEIf a writer cant make the subject both specific and short, he or she should be specific. Answer: FALSEIf a writer cant make the subject both specific and short, he or

Business Communication: Building Critical Skills 6th Edition

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OBHR 435 Homework

A sales report is an example of a recommendation report. Answer: FALSEA sales report is an example of an information report. They collect sales figures for the week or month. Answer: FALSEA sales report is an example of an information report. They collect sales figures for the week or month. Answer: FALSE A

Business Communication: Building Critical Skills 6th Edition

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OBHR 477 Final

Justification reports recommend a purchase, investment, hiring, or change in policy. Answer: TRUEJustification reports recommend or justify a purchase, investment, hiring, or change in policy. Answer: TRUEJustification reports recommend or justify a purchase, investment, hiring, or change in policy. Answer: TRUE Justification reports recommend or justify a purchase, investment, hiring, or change in

Business Communication: Building Critical Skills 6th Edition

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OBHR 525 Test 2

Negative and persuasive e-mail messages should not be direct. Answer: FALSENegative and persuasive messages will be more direct. Readers read and reply to e-mail quite rapidly. Dealing with 80 to 100 messages in 20 or 30 minutes is normal. Write e-mailmessages so that its easy for readers to understand and

Business Communication: Building Critical Skills 6th Edition

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OBHR 590

Writers should use commas wherever they would pause to take a breath while speaking. Answer: FALSESome people have been told to put commas where theyd take breaths. Thats bad advice. Commas arent breaths. Instead, like other punctuation, theyre road signs. Answer: FALSESome people have been told to put commas where theyd take

Business Communication: Building Critical Skills 6th Edition

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OBHR 615 Midterm 2

A verb is passive if the grammatical subject of the sentence does the action the verb describes. Answer: FALSEA verb is active if the grammatical subject of the sentence does the action the verb describes. Answer: FALSEA verb is active if the grammatical subject of the sentence does the action the

Business Communication: Building Critical Skills 6th Edition

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OBHR 642

Blogging is so popular, some businesses are turning to it to aid in recruiting employees. Answer: TRUECreating Web logs, or blogging, is an increasingly popular way of communicating on the Web. Blogging is so popular, some businesses are turning to it to aid in recruiting employees, and CEOs are posting

Business Communication: Building Critical Skills 6th Edition

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OBHR 740

If you get feedback you dont understand, you should ask for clarification. Answer: TRUEIf you get feedback you dont understand, ask for clarification. Answer: TRUEIf you get feedback you dont understand, ask for clarification. Answer: TRUE If you get feedback you dont understand, ask for clarification. Comparison and contrast cannot be used for organizing

Business Communication: Building Critical Skills 6th Edition

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OBHR 750 Quiz 1

To find stories, one must simplify the data on that topic and convert the numbers to simple, easy-to-understand units. Answer: TRUETo find stories, one must simplify the data on that topic and convert the numbers to simple,easy-to-understand units. Answer: TRUETo find stories, one must simplify the data on that topic and

Business Communication: Building Critical Skills 6th Edition

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OBHR 868

RFP is the acronym for Reasons for Funding the Program. Answer: FALSEGovernment agencies and companies often issue Requests for Proposals, known as RFPs. Answer: FALSEGovernment agencies and companies often issue Requests for Proposals, known as RFPs. Answer: FALSE Government agencies and companies often issue Requests for Proposals, known as RFPs. When you give bad

Business Communication: Building Critical Skills 6th Edition

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OBHR 869 Midterm 2

Scheduling controversial items early in the meeting makes people suspect that the leaders are trying to manipulate them. Answer: FALSEMany groups put first routine items on which agreement will be easy. Schedule controversial items early in the meeting, when peoples energy level is high, and to allow enough time for

Business Communication: Building Critical Skills 6th Edition

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Business Communication: Building Critical Skills 6th Edition

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Anna

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Hill

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Kristopher

Resources

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Trusted by Thousands of
Students