Business Communication: Building Critical Skills 6th Edition

and build goodwill. 1.2 What are the five basic criteria for effective messages? (LO 1-5) Good business and administrative writing is clear, complete, and correct; saves the reader’s time; and builds goodwill. 1.3 What does PAIBOC stand for? (LO 1-6) Purposes, audience(s), information, reader benefits, objection(s), and context. 1.4 Why do writing and speaking become

as a journal editor, and I hope to have time not only to teach well but also to do some of my own work and plant bulbs. I may not get all of that done, but I'm looking forward to ending a responsibility that has made life almost impossibly busy.

through communication. LO 1-4 Understand costs for business communication. LO 1-5 Define criteria for effective messages. LO 1-6 Apply strategies for communication analysis. LO 1-7 Apply strategies for creative thinking. Module Overview M odule 1 introduces students to the importance of writing in the workplace, dispelling myths about who writes and how. It also emphasizes that we

pattern of organization 10.2 How should you organize a positive or informative message? (LO 10-2) Give any good news and summarize the main points, give details, clarification, and background, present any negative elements—as positively as possible, explain any reader benefits, and use a goodwill ending: positive, personal, and forward-looking. 10.3 How do varieties

or offer a reader benefit? Does the subject line avoid making the request? □ Is the problem presented as a joint problem that both the writer and reader have an interest in solving, rather than as something the reader is being asked to do for the writer? □ Does the message give

Identify situations for reader benefits use with informative and positive messages. LO 10-4 List common kinds of informative and positive messages. LO 10-5 Apply strategies for informative and positive message analysis with PAIBOC. LO 10-6 Create goodwill endings for informative and positive messages. Module Overview M any business messages can be categorized as informative or positive

before the refusal itself when you have a reason that readers will understand and accept, give the negative just once, clearly, present an alternative or compromise, if one is available, and end with a positive, forward-looking statement. 11.2 Why is giving an alternative or a compromise, if one exists, a good

a negative response? □ Is the reason, if it is given, presented before the refusal? Is the reason watertight, with no loopholes? □ Is the negative information clear? □ Is an alternative given if a good one is available? Does the message provide all the information needed to act on the alternative but

negative ones. LO 11-4 Identify situations for buffer use. LO 11-5 List common kinds of negative messages. LO 11-6 Apply strategies for negative message analysis with PAIBOC. Module Overview Messages designed to convey negative information are called appropriately enough negative messages. While other messages may contain bad news, negative messages are distinct because their primary

direct request pattern when the audience will do as you ask without any resistance, you need a response only from the people who are willing to act, the audience is busy and may not read all the messages received, or your organization’s culture prefers direct requests. Use the problem-solving pattern when

in this room. The air in this room is comfortable. Technology stocks will rise more quickly than the general stock market in the coming year. An investor should choose stocks based on the dividends or profit they will bring. Commencement exercises will be held for graduating students at the end of the spring term. Each

for objections. LO 12-5 Recognize techniques for more persuasive messages. LO 12-6 Apply strategies for common ground solutions. LO 12-7 List common kinds of persuasive messages. LO 12-8 Apply strategies for persuasive message analysis with PAIBOC. Module Overview Persuasion is a critical skill in business, regardless of whether an employee’s primary responsibility is sales, accounting, engineering,

13-2) Subject lines in e-mail are even more important than those in letters and memos because it’s so easy for an e-mail user to hit the delete key. E-mail subject lines must be specific; concise; catchy; give good news if the message is positive and give negative information when the negative

my work representing the company and the annual United Way campaign. The last three years have been most satisfying, and it’s great to see the company contribute to this worthwhile program again. As I’ve overseen the project those three years, though, I wonder if it might be possible to focus efforts

Apply strategies for e-mail message style and content. LO 13-4 Apply strategies for time management with e-mail and other tasks. LO 13-5 Identify rules for “netiquette.” LO 13-6 Apply strategies for e-mail attachment use. LO 13-7 Apply strategies for writing on the web. LO 13-8 Recognize other technologies for the web. Module Overview E-mail is an important

for content, organization, and style? (LO 14-1 to LO 14-7) Because you may change words, sentences, or sections during revision, it makes sense to wait until those issues are finalized before spending time on grammar and punctuation. 14.2 What words make clauses subordinate and thus require more than a comma to join

metal wire, weren't dropped in carelessly. He's George--our office mascot. Please handle him carefully! The purpose of an ordinary paper clip, as everyone knows, are to hold papers together. But not just for holding papers together, you can use George for an important mission, which involves: Reminding you NOT TO FORGET to

error correction. LO 14-3 Apply principles for sentence error correction. LO 14-4 Evaluate situations for comma use. LO 14-5 Apply principles for punctuation use inside sentences. LO 14-6 Apply principles for source quotation. LO 14-7 Apply principles for number and date use. LO 14-8 Apply standard proofreading marks throughout the writing process. Module Overview Module 14 covers common

meaning. Connotation means the emotional colorings or associations that accompany a word. 15.2 What is bypassing? (LO 15-1) Bypassing occurs when two people use the same word to mean different things. Bypassing can have serious repercussions, especially in communication involving safety or security. 15.3 Why are short, simple words generally best? (LO 15-1) Short,

beg to acknowledge receipt of your very full, clear & explicit favor of the 23rd inst. on the subject of Steel Plates, & tender our thanks for the information you give us on that point. In reply, we take pleasure in saying that we are in a position to supply you

principles for word definition. LO 15-4 Distinguish acceptable jargon from other types. LO 15-5 Define words with similar sounds but different meanings. Module Overview Module 15 addresses word choice. Even students who have fairly strong vocabularies may find themselves struggling occasionally to find the right word for the right rhetorical situation. Those who don’t

constructions are often longer and less clear than active ones. However, passive constructions are appropriate in three situations: To emphasize the object receiving the action, not the agent (actor). To provide coherence within a paragraph. To avoid assigning blame. 16.2 List two ways to tighten your writing. (LO 16-4) Ways to tighten writing include using

than conversation would be but retains a human voice Contractions OK Few contractions, if any Uses I, first- and second-person pronouns First- and second-person pronouns kept to a minimum Friendly No effort to make style friendly Personal; may refer to reader by name; refers to specific circumstances of readers Impersonal; may generally refer to readers but does not

rules from writing habits and conventions. LO 16-4 Apply strategies for sentence revision. LO 16-5 Apply strategies for paragraph revision. LO 16-6 Synthesize style with organizational culture. Module Overview Module 16 addresses revising sentences and paragraphs. Kitty and Steve suggest assigning it with Module 14 (“Editing for Grammar and Punctuation”) and Module 15 (“Choosing the

a generous way, avoid making assumptions, and listen for feelings as well as for facts. They also practice active listening. 17.2 What is active listening? (LO 17-2) Active listeners paraphrase content, mirror the speaker’s feelings, state their own feelings, ask for information or clarification, and offer to help solve the problem. 17.3 How

mysteriously sprayed during the night. Whenever this happened, it cost the Psi Gams from $75-$100 to have the eagles cleaned. The Psi Gams complained to officials and were promised by the president that if ever any students were caught painting the eagles, they would be expelled from school.”  What did

value in leadership through listening. LO 17-5 Recognize value in active listening during disagreements. Module Overview Perhaps the most overlooked skill that should be taught in school is listening. Though we offer little or no formal instruction in listening in our schools, we expect students to come fully prepared to listen in class,

interpersonal. 18.2 What is groupthink? (LO 18-2) Groupthink occurs when members of a group place such a high value on consensus that they punish dissenting voices. 18.3 How do you use you-attitude during conflict? (LO 18-4) Avoid you statements when expressing your own feelings during conflict. Instead, use I statements so that the statements

be as long as the last one because not much has happened since the last time I wrote. Since my last entry, Pam, Dean, and I met you to discuss revisions of Country Combo. The group is planning on each person doing their own revisions rather than a group effort

18-3 Apply strategies for leadership without arrogance. LO 18-4 Apply strategies for conflict resolution. LO 18-5 Apply strategies for co-authorship of documents. Module Overview Few, if any, jobs today allow employees to work in complete isolation. As Module 18 suggests, it’s likely that at least part of an employee’s job duties will include working

the meeting. Whether each item is presented for information, for discussion only, or for a decision. Who is sponsoring or introducing each item. How much time is allotted for each item. 19.2 What are the seven steps in the standard meeting agenda? (LO 19-3) Understand what the group has to deliver, in what form, and

something.  Open issues—issues raised but not resolved.  Who was present, wording of motions and amendments, and vote results. 19-1 � 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed,

Apply strategies for good meeting decisions. LO 19-4 Apply strategies for business networking. LO 19-5 Explain techniques for effective meeting participation. LO 19-6 Select items for inclusion in meeting minutes. LO 19-7 Compose scripts for informal meetings with bosses. LO 19-8 Compare and contrast techniques for electronic meetings versus face-to-face ones. Module Overview Meetings are a standard

2-3, LO 2-4) Choose empathy first. Then identify the audience’s knowledge, demographics, personality, values and beliefs (psychographics), and past history. Knowledge of discourse communities and organizational or corporate culture is also important. Students should use PAIBOC to help them throughout the audience analysis process. 2.3 What are three ways to adapt your message

around the corner, we’re loading about nine extra trucks a week to keep up with our customers’ demands for Cupid’s Chocolate Hearts, Sweetie Pies, and all our other products. To keep the trucks rolling out on schedule, please be sure to double-check each invoice to make sure that the entire order

the ball and safely making it to base). The current buzz word among sports writers for this is fleer, denoting a softly hit ball that falls between the infield and the outfield where neither player can reach the ball. I recently saw a stat on the number of fleers that

individual and group audience analyses. LO 2-5 Apply strategies for audience needs analysis. LO 2-6 Adapt messages for audiences. LO 2-7 Choose channels for audiences. Module Overview Module 2 discusses ways for students to adapt messages to audiences. It identifies the five types of audiences and strategies to shape messages to meet different audience needs.

are alike in that they have speakers and audiences, require the speaker to be prepared and professional, and may be encountered in business. However, they differ in structure and format. Monologue presentations are what students typically learn in high school and many college public speaking courses. As the name suggests,

to audience’s area of acceptance, experience, and interests. 5 4 3 2 1 3. Using a strong opener and close. 5 4 3 2 1 4. Using visual aids or other devices to involve the audience. 5 4 3 2 1 Content 1. Using specific, vivid supporting material and language. 5 4 3 2 1 2. Providing rebuttals to

for best vocal delivery. LO 20-4 Apply strategies for good presentation organization. LO 20-5 Apply strategies for effective presentation delivery. LO 20-6 Explain techniques for audience question responses. LO 20-7 List guidelines for group presentations. Module Overview As Module 20 explains, oral presentations are common in the workplace, and learning to comfortably speak in front of

questions that must be answered to solve the problem. The rhetorical purpose the report is designed to achieve. 21.2 What is an RFP? (LO 21-3) Proposals may be written in response to an RFP—a request for proposals—which gives details on the content and format of proposals that respond to them. 21.3 How does the

to Change Sexist Beer Advertis�ing Created by Hal Riney & Partners It seems that every day there is a new beer ad out that portrays women as sex objects to sell a product. With women holding equal positions in society, this type of advertis�ing belongs in the stone age. We plan

organization. LO 21-4 Identify “hot buttons” for business proposal strategies and beyond. LO 21-5 Identify sections for progress report organization. Module Overview Module 21 introduces students to reports, as well as proposals, which typically precede reports and are requests to research information or solve a problem. Reports come in all shapes and sizes. Throughout this

of possible responses, while open questions have limitless possible responses. 22.2 What is the difference between the mean and the median? (LO 22-5) The mean is the average—the number calculated by adding up all the figures and dividing by the total number of samples. The median is the number exactly in the

for today? Can I have some time off? May I have next Monday and Tuesday as vacation days? Could we meet? Could we meet on Thursday at 3 p.m. in my office? What can you tell me about yourself? What experiences and qualifications do you have for this position? What do you want me to do about

Apply strategies for survey and interview question use. LO 22-4 Identify respondents for surveys and interviews. LO 22-5 Analyze information from research. LO 22-6 Practice common citation styles for research documentation. Module Overview As students know, we live in the “Information Age.” However, how we locate and document information—and assess its quality—may not be as

elimination of alternatives, general to particular or particular to general, geographic or spatial, functional, and chronological. 23.2 What is a blueprint? (LO 23-4) Blueprints are overviews or forecasts that tell the reader what you will discuss in a section or in the entire report. 23.3 What is a talking head? (LO 23-4) Talking (or

likewise, for example (e.g.), indeed, to illustrate, namely, next, specifically, in contrast, and on the other hand. Topic Sentences  The topic sentence states the main idea and provides a “scaffold” to structure your document.  e.g., The company and the IRS disagree about whether the company is liable for back taxes. In

23-3 Apply principles for good business report style. LO 23-4 Apply strategies for specific and�polite question use. Module Overview Module 23 focuses on short reports, building on information offered in Module 21 (“Proposals and Progress Reports”) and Module 22 (“Finding, Analyzing, and Documenting Information”). If you focus on short reports in your course,

Background of Problem (Scope), Problem, and Works Cited. 24.2 How do you decide whether to write a letter or memo of transmittal? (LO 24-1) Letters typically are written for audiences outside the organization or for very formal situations; memos are for internal audiences and are less formal. 24.3 How should you organize a

resume combination, and not every employer prefers T-letters.[/cpmembership] Any sentence that contains the word "you" is demonstrative of you-attitude. Answer:[cpmembership level="2,3,4,5"] FALSE You-attitude is a style of writing that looks at things from the readers point of view. Readers want to know how they benefit or are affected. Any sentence that focuses on the

internal use, you need not identify who does what next. Answer:[cpmembership level="2,3,4,5"] FALSE You may be asked to summarize a conversation, a document, or an outside meeting for colleagues or superiors. In a summary of a conversation for internal use, identify who does what next.[/cpmembership] Workstations that allow face-to-face communication, opportunities to access social

persons need to change career fields will become his or her major weakness, unless the person has a good reason for choosing the field in which he or she is looking for work. Answer:[cpmembership level="2,3,4,5"] TRUE When you want to change fields, have a good reason for choosing the field in which youre

audience may have is to ask knowledgeable people in your organization or your town.[/cpmembership] If a message is very short, it can be put in the subject line appended with "EOM." Answer:[cpmembership level="2,3,4,5"] TRUE If a message is very short, a writer may be able to put it in the subject line. "EOM" (end

yourself-before you enter the conversation.[/cpmembership] Encouraging disagreement or assigning someone to be the devils advocate helps rectify groupthink. Answer:[cpmembership level="2,3,4,5"] TRUE Groupthink is the tendency for groups to put such a high premium on agreement that they directly or indirectly punish dissent. Encouraging disagreement or assigning someone to be the devils advocate helps rectify

level="2,3,4,5"] TRUE The first sentence shows better you-attitude than the second sentence. The second sentence singles out the reader for making a late submission, which can hurt the readers ego. When you have negatives, third-person is better you-attitude than second-person because third-person shows that everyone is being treated the same way.[/cpmembership] Thank-you notes

critic. Constructive ways to respond to criticism and get closer to the real concern include: paraphrasing, checking for feelings, checking inferences, and buying time with limited agreement.[/cpmembership] In a presentation, if the speaker is asked a question to which he or she does not know the answer, it is better to

page by moving the date and signature block over into what would otherwise be empty white space.[/cpmembership] If the title of a report does not contain the recommendation, then it does not indicate what problem the report tries to solve. Answer:[cpmembership level="2,3,4,5"] FALSE If the title of a report does not contain the recommendation,

culture is German culture. Answer:[cpmembership level="2,3,4,5"] FALSE In low-context cultures, context is less important; most information is explicitly spelled out. German, Scandinavian, and the dominant U.S. cultures are low-context.[/cpmembership] It is critical to have a good budget to make a winning bid with a funder. Answer:[cpmembership level="2,3,4,5"] TRUE A good budget is crucial to making the winning

a conflict is the best strategy to make it go away. Answer:[cpmembership level="2,3,4,5"] FALSE Conflicts will arise in any group of intelligent people who care about the task. Yet many of us feel so uncomfortable with conflict that we pretend it doesnt exist. However, unacknowledged conflicts rarely go away: they fester, making the

to object to doing as you ask.[/cpmembership] Though some colors carry different meanings in different cultures, the color black signifies death in all cultures. Answer:[cpmembership level="2,3,4,5"] FALSE If you plan to travel to a specific country, or if you work with people from other cultures, read about that country or culture and learn a

the last paragraph of your message. Answer:[cpmembership level="2,3,4,5"] FALSE To deemphasize a negative, put it in the middle of a paragraph rather than in the first or last sentence, in the middle of the message rather than in the first or last paragraphs.[/cpmembership] Good listeners spend time evaluating a speakers message instead of just

writers need to redefine readers perception of a problem in order to solve it effectively.[/cpmembership] The symbol, "#" is used as a proofreading symbol to mark a portion of the text that has to be deleted. Answer:[cpmembership level="2,3,4,5"] FALSE Proofreading symbols can be used to make corrections when a writer no longer has access

writer intended. A misplaced modifier can be corrected by moving it closer to the word it modifies or by adding punctuation to clarify the meaning.[/cpmembership] An ethical way of presenting negative information compactly is to keep the print far too small to read than while presenting positive information. Answer:[cpmembership level="2,3,4,5"] FALSE It isnt ethical

a timeline (starting with the most recent events and going backward in reverse chronology).[/cpmembership] In mixed punctuation, a colon follows the salutation and a comma follows the close. Answer:[cpmembership level="2,3,4,5"] TRUE In mixed punctuation, a colon follows the salutation and a comma follows the close.[/cpmembership] When you have negatives, second-person is better you-attitude than third-person. Answer:[cpmembership

possible to combine a short reader benefit with a goodwill ending in the last paragraph.[/cpmembership] When you have to report a mistake or bad news, you can protect the readers ego by using an impersonal construction. Answer:[cpmembership level="2,3,4,5"] TRUE Normally, writing is most lively when its about people-and most interesting to readers when its

to particular starts with the problem as it affects the organization or as it manifests itself in general and then moves to a discussion of the parts of the problem and solutions to each of these parts.[/cpmembership] People who listen looking for flaws, tend to focus on the substance of what

dont bother reading messages if they dont recognize the sender or if the subject doesnt catch their interest.[/cpmembership] Audit reports are examples of analytical reports. Answer:[cpmembership level="2,3,4,5"] TRUE Audit reports are examples of analytical reports. They are interpretations of the facts revealed during an audit.[/cpmembership] A way to create white space is to use headings. Answer:[cpmembership

rationale after each recommendation.[/cpmembership] Letters dont require subject lines. Answer:[cpmembership level="2,3,4,5"] TRUE Letters dont require subject lines. Omit a subject line in negative letters unless you think readers may ignore what they think is a routine message.[/cpmembership] Rules of good business writing include conventions adopted by an organization so that its documents are consistent. Answer:[cpmembership level="2,3,4,5"] TRUE Rules

other words that include the root word. Answer:[cpmembership level="2,3,4,5"] FALSE A root word such as stock followed by the plus sign (stock +) will yield stock, stocks, stock market, and so forth.[/cpmembership] Explicit disagreement about a point being made in a meeting signals that the comment is worth taking seriously. Answer:[cpmembership level="2,3,4,5"] TRUE A tip for being

by feeding back either the literal meaning or the emotional content or both. Stating their own feeling or mirroring the speakers feelings helps listeners create active responses.[/cpmembership] When you write to people you know well, humor can be used to set the right tone. Answer:[cpmembership level="2,3,4,5"] TRUE When you write to people you know

it is prepared by, and the release date.[/cpmembership] Psychographic characteristics are quantitative rather than qualitative. Answer:[cpmembership level="2,3,4,5"] FALSE Psychographic characteristics are qualitative rather than quantitative: values, beliefs, goals, and lifestyles.[/cpmembership] Freewriting involves writing your topic in the middle of a page and circling it. It is primarily used for identifying patterns and repeated ideas. Answer:[cpmembership level="2,3,4,5"] FALSE Freewriting

you as the source of the message. People are more easily persuaded by someone they see as expert, powerful, attractive, or trustworthy.[/cpmembership] Candidates should not carry anything to an interview except reference letters. Answer:[cpmembership level="2,3,4,5"] FALSE Candidates must carry extra copies of their resume, a portfolio, details of references, and a briefcase to carry

all the information that decision makers will need. Answer:[cpmembership level="2,3,4,5"] FALSE All the information that decision makers will need is included in the body of the executive summary.[/cpmembership] Behavioral interviews focus on the interviewee discussing actual job-related behaviors. Answer:[cpmembership level="2,3,4,5"] TRUE Many companies are now using behavioral or situational interviews. Behavioral interviews ask the applicant to describe

the readers request or order specifically helps create you-attitude. [/cpmembership] In a stress interview, most of the stress is physical in nature. Answer:[cpmembership level="2,3,4,5"] FALSE A stress interview deliberately puts the applicant under stress. If the stress is physical, be assertive. Usually the stress is psychological.[/cpmembership] Reader benefits are needed when a message presents policies. Answer:[cpmembership level="2,3,4,5"] TRUE Not

"talk tough" in response to unwelcome advances. Answer:[cpmembership level="2,3,4,5"] TRUE African American women may be more likely to "talk tough" in response to unwelcome advances.[/cpmembership] Most common words in English have a single denotation. Answer:[cpmembership level="2,3,4,5"] FALSE Most common words in English have more than one denotation.[/cpmembership] Good presentation slides contain a lot of information on them and

to a limitation of freedom by asserting their freedom in some other arena. Jack W. Brehm calls this phenomenon psychological reactance. Psychological reactance is at work when a customer who has been denied credit no longer buys even on a cash basis or a subordinate who has been passed over

audience, gatekeeper, and the watchdog audience.[/cpmembership] Particular to general, a pattern for organizing information, starts with the problem as it affects the organization and then moves to a discussion of the parts of the problem and solutions to each of these parts. Answer:[cpmembership level="2,3,4,5"] FALSE Particular to general starts with the problem as the

graphs, one should use shades of gray rather than stripes, wavy lines, and checks to indicate different segments or items.[/cpmembership] Once an applicant gets a job, he or she must take a few moments to reflect on things he or she might improve next time. Answer:[cpmembership level="2,3,4,5"] TRUE After getting the job they want,

customers and other people outside your organization, you should end with a positive, forward-looking statement in order to maintain goodwill.[/cpmembership] A presentation becomes ineffective when within each point of the presentation speakers take turns. Answer:[cpmembership level="2,3,4,5"] FALSE When within each point speakers take turns, the presentation is most effective because each voice speaks only

superior or that you are saving a copy of the letter for your own files. Answer:[cpmembership level="2,3,4,5"] FALSE Writers need not indicate that they have shown a letter to their superior or that they are saving a copy of the letter for their own files. These are standard practices.[/cpmembership] To increase the chances that

avoid listening errors caused by inattention, anticipate the answers you need to get before a meeting. Answer:[cpmembership level="2,3,4,5"] TRUE To avoid listening errors caused by inattention, before the meeting, anticipate the answers you need to get. Make a mental or paper list of your questions. During the conversation, listen for answers to your

suggests someone selling important items to corporate customers.[/cpmembership] Thinking about the writing process and consciously adopting "expert" processes will help one become a better writer. Answer:[cpmembership level="2,3,4,5"] TRUE Thinking about the writing process and consciously adopting "expert" processes will help one become a better writer.[/cpmembership] To increase the number of matches or "hits," it is

Quotation marks, square brackets, ellipses, and either underlining or italics are necessary when you use quoted material. Quotation marks should be used around names, misleading terms, quoted material, and words that are being discussed as words.[/cpmembership] After the first job interview, applicants must make follow-up phone calls to reinforce positives from

reasons to comply with the policies you announce and suggest that the policies are good ones. In persuasive messages, reader benefits give reasons to act and help overcome reader resistance.[/cpmembership] Some listening errors happen because the hearer wasnt paying enough attention to a key point. Answer:[cpmembership level="2,3,4,5"] TRUE Good listeners pay attention, focus on

messages must meet the audiences needs.[/cpmembership] "Providing courteous, excellent, and reliable customer service for AT&T broadband subscribers" is a good career objective statement because it is specific and brief. Answer:[cpmembership level="2,3,4,5"] TRUE Career Objective statements should sound like the job descriptions an employer might use in a job listing. The applicant should keep his

is considered inappropriate to gesture while sitting still. Answer:[cpmembership level="2,3,4,5"] FALSE To appear enthusiastic, reserved people must use energy in body movements, gesture while sitting still, and walk quickly.[/cpmembership] When an applicant is competing against many applicants for a position in a company, then writing a one-size-fits-all letter is the most appropriate method for

a grammar checker because you have to decide which word best fits your meaning.[/cpmembership] Being treated fairly and earning enough to afford a comfortable standard of living are organizational motivations for safety and security needs. Answer:[cpmembership level="2,3,4,5"] TRUE Earning enough to afford a comfortable standard of living, having pleasant working conditions, having good health

"Work To Be Completed."[/cpmembership] For deemphasizing a refusal, you should put it in the same paragraph as the reason, rather than in a separate paragraph by itself. Answer:[cpmembership level="2,3,4,5"] TRUE Deemphasize the refusal by putting it in the same paragraph as the reason, rather than in a paragraph by itself.[/cpmembership] The names of newspapers, magazines,

a job for you, you do not ask for a job.[/cpmembership] Good Web pages have both good content and an interesting design. Answer:[cpmembership level="2,3,4,5"] TRUE Good Web pages have both good content and an interesting design.[/cpmembership] "Businessese" is also referred to as technical jargon. Answer:[cpmembership level="2,3,4,5"] FALSE "Businessese" is the other name for business jargon.[/cpmembership] Whom the report is

words that is not a complete sentence is punctuated as if it were a complete sentence. Sentence fragments often occur when a writer thinks of additional detail that the reader needs.[/cpmembership] The knowledge of the company separates an applicant from other applicants. Answer:[cpmembership level="2,3,4,5"] TRUE The knowledge of the company separates an applicant from

personal experiences, their cultures and subcultures, and even the point in history at which they live.[/cpmembership] The two most common letter formats are complimentary block and alternative block. Answer:[cpmembership level="2,3,4,5"] FALSE The two most common letter formats are block, sometimes called full block, and modified block.[/cpmembership] Highlighting key words helps make Web pages more accessible. Answer:[cpmembership

that have negative connotations for some customers. This practice is perfectly ethical. Answer:[cpmembership level="2,3,4,5"] FALSE Food manufacturers may substitute lesser-known ingredients for those that have negative connotations for some customers. Thus, shoppers avoiding sugar should be aware that corn syrup, high-fructose corn syrup, and white grape juice concentrate may be euphemisms for the

an applicants first offer is not from his or her first choice, the applicant should not express his or her pleasure at being offered the job. Answer:[cpmembership level="2,3,4,5"] FALSE If an applicants first offer is not from his or her first choice, the applicant must express pleasure at being offered the job, but

best documents are created when you think about design at each stage of your writing process(es). [/cpmembership] Temporary employees are supposed to use a memo of transmittal to prepare a report for their organization. Answer:[cpmembership level="2,3,4,5"] FALSE Regular employees of an organization use a memo of transmittal for preparing a report for their organization; other

letter refers to the applicants next move. Answer:[cpmembership level="2,3,4,5"] TRUE A well-written letter refers to the next move, whether the applicant will wait to hear from the employer or whether he or she wants to call to learn about the status of the application.[/cpmembership] Even people who are skilled active listeners cannot listen actively

wear and practice entering a room, shaking hands, sitting down, and answering questions.[/cpmembership] Flaming includes insulting, swearing, and making hostile statements via e-mail. Answer:[cpmembership level="2,3,4,5"] TRUE Writers using e-mail are much less inhibited than they would be on paper or in person, sending insults, swearing, name-calling, and making hostile statements. Flaming is the name

ceases to have a specific meaning when several different audiences use a document.[/cpmembership] Since white space reduces the aesthetic appeal of a document, it should not be used in business documents. Answer:[cpmembership level="2,3,4,5"] FALSE The use of white space helps create visually attractive documents. White space makes material easier to read by emphasizing the

categories. Hence, the given question is an example of an open question.[/cpmembership] Just because a web page is sponsored by a known organization doesnt mean the information is reliable or completely forthcoming. Answer:[cpmembership level="2,3,4,5"] TRUE Established companies or organizations are not going to post information that makes them look bad. To get €the other

of ideas.[/cpmembership] If one does use more than one page in a resume, the second page should not have more than 5 to 6 lines. Answer:[cpmembership level="2,3,4,5"] FALSE If one does use more than one page in a resume, the second page should have at least 10 to 12 lines.[/cpmembership] Good writing is tight. Answer:[cpmembership level="2,3,4,5"] TRUE Good