OBHR 868

Type

Quiz

Book Title

Business Communication: Building Critical Skills 6th Edition

ISBN 13

978-0073403267

July 13, 2015

RFP is the acronym for Reasons for Funding the Program.

When you give bad news to a superior, you should avoid turning the negative message

into a persuasive one.

In the follow-up letter, applicants must counter any negative impressions that may have

come up at the interview.

Specific, concrete words are easier to understand and remember.

The best way to deal with an objection is to eliminate it.

The title of a report must always be left aligned.

Even though U.S. homes have more pieces of furniture than the traditional Japanese

home, Japanese may see Western rooms as "empty" since Western furniture lines the

walls, leaving a large empty space in the middle of the room.

Focusing solely on facts does not lead to listening errors.

High-pitched voices are usually perceived as being more authoritative, sexier, and more

pleasant to listen to than are low-pitched voices.

Parallel structure is unnecessary in resumes.

Norms for politeness are cultural and generational.

Ellipses are spaced dots.

In a positive message, focussing on what you can do for the reader, helps project

you-attitude.

Using the salutation "Dear Jenny" for a reader outside your organization and whom

youve not met is a good idea because it suggests a friendly, casual tone that most

readers like.