Module 12 - Persuasive Messages
Appendix 12-B: Letter of Recommendation
September 14, 2009
Ms. Mary E. Areas
Cyclops Communication Technologies
1050 South Sierra Bonita Avenue
Los Angeles, CA 90019
Dear Ms. Areas:
Colleen Kangas was hired as a clerk typist by Bay City Information Systems on April 4, 1998 and
was promoted to Administrative Assistant on August 1, 1999. At her performance appraisal in June,
I recommended that she be promoted again. She is an intelligent young woman with good work
habits and a good knowledge of computer software.
As an Administrative Assistant, Colleen not only handles routine duties such as processing time
cards, ordering supplies, and entering data, but also screens calls for two marketing specialists,
answers basic questions about Bay City Information Systems, compiles the statistics I need for my
monthly reports, and investigates special assignments for me. In the past eight months, she has
investigated freight charges, inventory department hardware, and microfiche files. I need only to
give her general directions: she has a knack for tracking down information quickly and summarizing
Although the department’s workload has increased during the year, Colleen manages her time so
that everything gets done on schedule. She is consistently poised and friendly under pressure. Her
willingness to work overtime on occasion is particularly remarkable considering that she has been
going to college part-time ever since she joined our firm.
At Bay City Information Systems, Colleen uses Microsoft Word and Access software. She tells me
that she has also used WordPerfect and PowerPoint in her college classes.
If Colleen were staying in San Francisco, we would want to keep her. She has the potential either to
become an Executive Secretary or to move into line or staff work, especially once she completes her
degree. I recommend her highly.
Vice President, Marketing
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