Type
Solution Manual
Book Title
Business Communication: Building Critical Skills 6th Edition
ISBN 13
978-0073403267

978-0073403267 Chapter 9 Answers to Textbook Assignments

April 6, 2019
Module 09 - Formats for Letters and Memos
Part 2: Answers to Textbook Assignments
Questions for Comprehension
9.1 What are the differences between mixed and open punctuation? (LO 9-1)
The primary differences are whether indentations are used and the location of the date and
complimentary close. In block format, these features are flush with the left margin. In modified
9.2 What are the differences between block and modified block letter formats? (LO 9-1)
The primary differences are whether indentations are used and the location of the date and
complimentary close. In block format, these features are flush with the left margin. In modified
9.3 What are the differences between block format for letters and the formats for memos?
(LO 9-1, LO 9-4)
A memo would omit the salutation and close, instead having a Date/To/From/Subject block at the
9.4 What is the Postal Service Abbreviation for your state or province? (LO 9-3)
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
9-1
Module 09 - Formats for Letters and Memos
9.5 Which letter format do you prefer? Why? (LO 9-1)
Students’ answers will vary. Look for threads of explanation that use terms and concepts from
this module. Challenge students to give detailed, complete answers. Generally, organizational
9.6 What are the advantages in telling your reader who is getting copies of your message?
(LO 9-1)
Beyond simple courtesy, doing so reduces confusion about who else is “in the loop.” Writers can
9.7 Does following a standard format show a lack of originality and creativity? (LO 9-1, LO
9-4)
Polishing Your Prose: Making Subjects and Verbs Agree (Odd-numbered answers are in the
back of the textbook.)
2. What are Mainwaring, Inc., employees doing to prepare for the one-week plant shutdown?
4. Both Colin and Danita plan to return to school for an MBA.
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
9-2

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