Book Title
Business Communication: Building Critical Skills 6th Edition

MGT 302 Quiz 3

July 13, 2015
Web pages should offer an overview of the content of the page on the first screen.
A collection letter is originally negative.
The words "between" and "among" have the exact same usage.
A product or idea can often meet needs on several levels.
Congratulatory notes can enhance the writers visibility.
Reader benefits do not improve the behavior of the people one works with or writes to.
Participating actively in your organization and finding out more about its culture and
expectations can make it easier to write.
A buffer is a negative statement that allows you to state the bad news directly to the
To develop reader benefits for informative and positive messages effectively, extrinsic
benefits should be emphasized over intrinsic benefits.
Briefly describe a standard memo.
How do people generally learn meanings of different words?
What is the importance of specificity in reports?
What is the importance of initialing a memo?
The easiest way to ask many questions is to create a _____, a written list of questions
that people fill out.