Book Title
Business Communication: Building Critical Skills 6th Edition

MGT 619 Quiz 3

July 13, 2015
Proofreading symbols can be used to make corrections when a writer does not have
access to a computer.
The words "amount" and "number" invariably mean the same.
Many North Americans measure time in five-minute blocks.
The introductory paragraph in an informative report gives an account of how the
problem was discovered and what was done.
Different organizations and bosses have different ideas about what constitutes good
Problem-solving pattern of organization for negative messages allows you to disarm
opposition by showing all the reasons in favor of your position before you give your
readers a chance to refuse.
Thinking about the content, layout, or structure of your document can give you ideas.
Which of the following is an appropriate behavior in an interview?
A. Assuming a radically different persona from who you really are
B. Sitting up straight and looking at the interviewer
C. Smoking during a coffee break
D. Eating a heavy lunch to show gratitude to your hosts
E. Drinking hard liquor to fit in with the crowd
Which of the following is an example of a high-context culture?
A. Japan
B. United States of America
C. Germany
D. All of the above
E. Only A and B
Amy is shy by nature. To appear enthusiastic, she should:
A. smile less.
B. put lots of energy into her voice.
C. speak in a steady pace, tone, and volume.
D. lean back while talking.
E. talk less.
"You will be delighted to hear that we have extended our working hours by 45 minutes
on weekdays." Which of the following is true with regard to this sentence?
A. It exhibits you-attitude because it claims to offer a reader benefit.
B. It exhibits you-attitude because it conveys a positive message.
C. It lacks you-attitude primarily because it uses an impersonal construction.
D. It lacks you-attitude because the writer is being presumptuous about the readers
E. Both C and D are correct.
In which of the following types of job application letters must applicants begin by
catching the readers interest?
A. Solicited letters
B. Prospecting letters
C. Both solicited and prospecting letters
D. Job appointment letters
E. None of the above
Which of the following is a purpose of checking inferences?
A. To articulate unspoken ideas and feelings
B. To suggest to the critic that you are trying to hear what he or she is saying
C. To allow one time to think about a problem
D. To communicate the feeling that you care about resolving the conflict
E. None of the above
Which of the following is true of empathy?
A. Empathy refers to a feeling of loyalty toward others.
B. Empathy boosts hostility in a social setting.
C. Empathy is considered to be harmful in business situations.
D. Empathy helps resolve conflicts and see others points of view.
E. While the emotional quotient of a person directly affects his/her ability to
sympathize, it is not relevant to his/her ability to empathize.
Which of the following was designed for traditional business networking purposes?
A. Facebook
B. Twitter
C. LinkedIn
D. MySpace
E. None of the above
Which of the following refers to checking to be sure that the document is free from
typographical errors?
A. Editing
B. Revising
C. Clustering
D. Proofreading
E. Cycling
You were president of the Phi Beta Kappa honor society, which raised $1,000.00 for the
local hospital. On your resume, you should:
A. omit this item, because Phi Beta Kappa sounds like a social club.
B. mention your title, since its impressive to be the president of a social club.
C. mention your title and role, but specify that Phi Beta Kappa is an honor society, so
people wont think that its a social club.
D. omit your title, but list raising money for the hospital under "Activities."
E. do none of the above.
Which of the following is a defining characteristic of transitional words?
A. They reduce the size of paragraphs.
B. They make sentences more wordy and less tight.
C. They signal the connections between ideas to the reader.
D. They reduce parallelism of content in sentences.
E. They reduce unity in paragraphs.
In _____, the group seeks consensus. The success of this phase determines how well the
groups decision will be implemented.
What is a subject line? What is its importance?
List four strategies for tightening writing.
List and briefly describe the different kinds of group messages.
Explain dot planning as a decision-making strategy.
What does the hidden job market mean? How is it best tapped?
What are the different types of application letters?
Different actions or situations need different levels of politeness. Explain.
What are the six components that every visual should contain?
List four strategies that are especially beneficial to writers for generating ideas.