BUS 200 Quiz 3

Type

Quiz

Book Title

Business Communication: Building Critical Skills 6th Edition

ISBN 13

978-0073403267

July 13, 2015

Good business writing sounds like a person talking to another person.

In a summary of a conversation for internal use, you need not identify who does what

next.

Workstations that allow face-to-face communication, opportunities to access social

networking sites, and increased use of mobile technologies, are attractive to many

Millennials.

A good paragraph typically discusses multiple ideas.

For submitting an e-mail letter with an attached resume, applicants must write the

subject line in all capital letters.

While giving bad news to customers, giving the reason for the refusal before the refusal

itself is advisable especially when you have a reason to believe that readers will

understand and accept.

Even in this age of Internet applications, paper resumes are still popular.

Generally, more informal interaction takes place when people meet electronically rather

than in person.

Once the problem is defined for the report, a purpose statement can be written.

Directed subject lines cannot be used as report titles.

Subject lines are mandatory in letters and optional in memos.

Assumptions are used to support conclusions and recommendations.

The statement, "Should you have any questions regarding this issue, please feel free to

call me or my colleagues," is a strong closing paragraph.

You-attitude and positive emphasis help candidates sound assertive without being

arrogant.

Emotional appeal works best when people are resistant to being persuaded.