Book Title
Business Communication: Building Critical Skills 6th Edition

OBHR 236 Final

July 13, 2015
If you have good news to convey, you should not put it in the subject line of your e-mail
Employers almost always offer jobs by e-mail.
Good listening enables you to find out why your opponent objects to the programs or
ideas you support.
In a job application letter, you-attitude can be created by showing how you can help
meet the readers needs.
To increase the chances that the resume is scanned correctly, one should italicize or
underline words, especially titles of books or newspapers.
To increase the chances that a resume is scanned correctly, one should use the standard
typeface "Papyrus."
While revising a collaborative document, you should evaluate the content and discuss
possible revisions as a group in order to enhance the effectiveness of the revision
Majority of all new jobs come not from responding to an ad but from networking with
personal contacts.
Writers are unlikely to improve their writing by studying their own processes because it
narrows down their world view.
"Thank you for your cooperation" is not appropriate in a message to your superior.
Mention four ways to increase the number of matches or "hits" of a resume.
A _____ is a neutral or positive statement that allows you to delay the negative.
_____ reports recommend a purchase, investment, hiring, or change in policy.
What is groupthink?
What should you do when you get feedback you dont understand?
List three commonly used business jargons?