Book Title
Business Communication: Building Critical Skills 6th Edition

BUS 658 Final

July 13, 2015
Using body energy in strong gestures and movement during a presentation can help
calm nerves.
Ignoring a conflict is the best strategy to make it go away.
Follow-up phone call is generally not useful for applicants in persuading the
interviewer to hire him or her.
If you change words in a quote, you should putsquare brackets around that word to
indicate the change.
Its common in MLA format to put journal titles in quotation marks rather than italicize
Sending large attachments with e-mail is a better idea than putting the same information
in the body of the e-mail.
The problem-solution pattern for organizing information works well when the reader is
Scripts that provide a brief report on what an employee is doing are not required when
an employee doesnt receive feedback or mentoring from his or her boss.
Which of the following is the best alternative to "foreman" in a nonsexist language?
A. Salesperson
B. Adjutant
C. Supervisor
D. Director
E. None of the above
Which of the following is a characteristic of a general to particular pattern for
organizing information in reports?
A. It identifies the problem and explains the background of the problem.
B. It takes up every alternative in turn and discusses their strengths and weaknesses.
C. After discussing the problem and its causes, it discusses the impractical solutions
first and ends with the practical ones.
D. It discusses problems and solutions by units by their physical arrangement.
E. It starts with the problem as it affects the organization and then moves to a discussion
of the parts of the problem and the solutions.
Which of the following words has a negative connotation?
A. Firm
B. Negotiate
C. Cautious
D. Haggle
E. Flexible
Karen worked in a publishing company in New York City. Although she was supposed
to be confirmed as a permanent employee of the company at the end of her probation
period, her service had to be terminated owing to a shift in the operational focus of the
company. Karens manager, Pamela, informed her about the termination of her service in
a written message. Pamela also added that Karen will be entitled to a compensation
package as well as a letter of recommendation from the company, in acknowledgement
of her service to the organization. Which of the following is a purpose in writing this
negative message?
A. To build goodwill and to minimize negative feelings
B. To maximize profits
C. To boost the morale of work teams
D. All of the above
E. None of the above
Why is interrogating not an effective strategy for creating an active response?
A. Because it tells the other person that you do not want to hear what he has to say
B. Because it suggests that the other persons concern is misplaced
C. Because it minimizes the persons pain and puts him down for not seeing the obvious
D. Because the off-the-top-of-the-head solution is unlikely to address the real problem
E. None of the above
According to career coach and psychologist Dory Hollander, which of the following is a
reason for a person to leave his or her current job?
A. When the persons boss is doing well
B. When the current job encourages rapid change
C. When the person pigeonholes himself or herself
D. When the job requires the person to keep learning
E. All of the above are reasons
Tables as visual aids are most effective when a writer wants the readers to:
A. focus on relationships.
B. identify exact values.
C. compare a part to the whole.
D. compare one item to another item.
E. compare items over time.
Collaborative writing is most successful when:
A. the group articulates its understanding of the documents purposes and audiences and
explicitly discusses the best way to achieve these rhetorical goals.
B. the group experiences groupthink and is fairly prompt in punishing dissent.
C. the members of a group work in isolation and are not required accommodate each
others styles.
D. both A and B.
E. none of the above.
Which of the following introduce or summarize the main idea of a paragraph?
A. Talking heads
B. Transitions
C. Topic sentences
D. Subheads
E. Topic headings
Which of the following is an advantage of using accurate denotations?
A. It makes it easier to solve problems.
B. It gives an emotional coloring to a word.
C. It deemphasizes the "you-attitude" of a person.
D. It ensures that the same word is interpreted in multiple ways.
E. It ensures that words with the same sound has the same meaning.
Which of the following is good e-mail netiquette?
A. Engaging in flaming
B. Using full caps to emphasize a message
C. Sending people only messages they need
D. Using ambiguous subject lines
E. Using lengthy subject lines
All of the following are strategies to avoid listening errors caused by self-absorption
A. weighing all the evidence presented by the speaker before coming to judgment.
B. working consciously to learn something from every speaker.
C. focusing on the appearance of the speaker.
D. spending your time evaluating what the speaker says.
E. all of the above are strategies used for avoiding listening errors caused by self
To avoid blaming the reader, you should:
A. use an impersonal expression.
B. not use passive verbs.
C. always use active verbs.
D. not be specific with the detail of the error.
E. None of the above.
Oral messages make it easier to:
A. present many specific details of a law, policy, or procedure.
B. present extensive or complex financial data.
C. minimize undesirable emotions.
D. get immediate action or response.
E. focus the audiences attention on all the points being said.
Which of the following should typically be avoided in pie charts?
A. Starting the pie chart at 12 oclock with the smallest or least important percentage
B. Making the pie chart a perfect circle
C. Labeling the segments of a pie chart outside the circle
D. Limiting the number of segments in a pie chart to five or seven
E. Combining the smallest or the least important percentage into a single "other"
category when the data has many divisions
Mention any five strategies for creating an online resume.
Define the terms causation and correlation.
When does it become necessary for a writer to include reader benefits in informative or
positive messages?
What is information overload?
Differentiate among revising, editing, and proofreading.