Book Title
Business Communication: Building Critical Skills 6th Edition

MAN 681 Test

July 13, 2015
The best way to brainstorm is to write without stopping until a set time has elapsed,
even if you must write "I will think of something soon."
Limitations make the recommendations more valid.
It is better to avoid eye contact with the audience when making a presentation.
A strategy report for a political party uses only a geographic pattern of organization.
A progress report acts as an assurance for the funding agency or employer that youre
making progress and allows you and the agency or employer to resolve problems as
they arise.
In traditional classrooms, U.S. students are expected to complete assignments alone; if
they get much help from anyone else, theyre "cheating."
Brad, a sales manager at Cray Inc., notices that one of his subordinates, Sara, has
forgotten to sign her vacation request. He sends out an e-mail informing all employees
of the appropriate procedure, pointing out Saras mistake as an example. This strategy
A. appropriate you-attitude because Brad openly reprimands his subordinate for her
B. appropriate you-attitude since it allows others to learn from a co-workers mistakes.
C. poor you-attitude because e-mail is considered to be an inappropriate channel for
communicating organizational policies.
D. poor you-attitude because Brads message does not protect the readers ego.
E. None of the above.
Which of the following is a characteristic of good business and administrative writing?
A. It uses more passive verbs as compared to active verbs.
B. It sounds like a person talking to another person.
C. It typically includes a lot of contractions.
D. It is very tight and does not allow for individual variation.
E. It uses more of long sentences rather than short sentences.
Which of the following is least likely to produce good writing?
A. Having several different strategies to choose from.
B. Focusing on purpose and audience.
C. Revising ones own work.
D. Using rules rigidly.
E. All are equally likely to produce good writing.
Which of the following is an example of a report that only provides information and not
analyses or recommendations?
A. Audit reports
B. Problem-solving reports
C. Feasibility reports
D. Quarterly reports
E. None of the above
To enhance the effectiveness of document design, one should:
A. eliminate all bulleted lists from the document.
B. seek feedback from people who will be using the document.
C. only test the design of the document with people who are most likely to find it easy
to read.
D. reduce visual variety.
E. reduce white space as far as possible.
Which of the following is not a component of the communication model?
A. Sender
B. Receiver
C. Message
D. Channel
E. Compiler
Some Europeans see North Americans as overly time-conscious because North
A. have a clock in each room.
B. adopt a polychronic culture.
C. typically measure time in sixty-minute blocks.
D. schedule more activities in a time slot than Europeans do.
E. use their time in emphasizing and developing relationships exclusively rather than
treating time as a resource.
Which of the following is an example of a subordinate clause?
A. I am going to Antwerp tomorrow.
B. With the available resources
C. As an outcome
D. If you are interested in watching the movie
E. None of the above
Which of the following is the best way to increase the credibility of a persuasive
A. Being flexible and not specific
B. Stating the facts about each product
C. De-emphasizing the you-attitude
D. Writing in an exaggerated style
E. None of the above
Which of the following best exemplifies parliamentary meetings?
A. The directors of a company meeting in an extremely formal environment to discuss
the implications of a new law
B. Monthly meetings held to inform and motivate employees about the changes in the
C. The marketing team of a company meeting at short notice to address the implications
of a competitors strategy
D. Highly informal meetings between an employee and his or her boss in the cafeteria
E. A small group of employees getting away for team building, brainstorming, or
long-range planning for a short period
"If you are not satisfied with the service of Star Insurance, you need not renew your
policy." Which of the following correctly evaluates the sentence?
A. The sentence demonstrates positive emphasis and you-attitude.
B. The sentence is negative and can be justly omitted without inconveniencing the
C. The sentence lacks positive emphasis mainly because it contains a hidden negative.
D. The sentence shows positive emphasis by bringing out the benefit first.
E. None of the above.
The goal of a(n) _____ interview is to put a person face-to-face with someone who has
the power to hire the person.
You should use _____ pronouns to show who or what something belongs to.
Postage, photocopying, or résumé preparation costs incurred when an applicant is
looking for a job in the same occupation as his or her last one are _____.
Why is it important to make eye contact with the audience during presentations?
Explain the ways in which a person with no job experience can gain experience six
months or a year before the person starts to job hunt.

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