C. Using the word "you" when criticizing the reader or limiting the readers freedom
D. Keeping the word "you" to a minimum, in job application letters, signal a lack of
Rose and Victoria are working at Lance Inc. for the past two years. A week back, Rose
was admonished by her manager for not achieving her sales target for three consecutive
months. Prior to this, Rose had a healthy track record and even won a Star of the month
award for good performance. Rose is hurt but knows that she is capable of doing well.
She tries talking to Victoria about what happened. Victoria does not listen to all that
Rose wanted to tell her but offers her advice saying that she should focus on the future
instead of dwelling in the past. Which of the following is true of this scenario?
A. Victorias response blocks further communication and suggests that Roses concern is
B. Victorias response demonstrates active listening and shows that she fully understands
C. Roses failure in getting Victoria to listen to her shows that Rose is a poor speaker.
D. Since Rose is emotionally affected, she cannot express her concerns clearly.
E. Rose is an active listener.