Type
Solution Manual
Book Title
Business Communication: Building Critical Skills 6th Edition
ISBN 13
978-0073403267

978-0073403267 Chapter 19 Answers to Textbook Assignments

April 6, 2019
0
Module 19 - Planning, Conducting, and Recording Meetings
Part 2: Answers to Textbook Assignments
Questions for Comprehension
19.1 What should go in an agenda? (LO 19-1)
The time and place of the meeting.
Whether each item is presented for information, for discussion only, or for a decision.
19.2 What are the seven steps in the standard meeting agenda? (LO 19-3)
1. Understand what the group has to deliver, in what form, and by when.
2. Identify the problem.
3. Gather information, sharing it, and examining it critically.
4. Establish criteria.
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
19-1
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Module 19 - Planning, Conducting, and Recording Meetings
19.3 When would dot planning be most effective? (LO 19-6)
19.4 What should go in minutes of a meeting? (LO 19-6)
Decisions reached; action items, where someone needs to implement or follow up on something;
19.5 What is the best meeting you ever attended? What made it so effective? (LO 19-1 to LO
19-4)
Students’ answers will vary. Expect students to supply details, using terms and concepts
19.6 What opportunities do you have to network? (LO 19-4)
Students’ answers will vary. Expect students to supply details, using terms and concepts
throughout this module. Encourage students to keep a small file of business cards or other key
pieces of information that might help them while networking. Recommend that they write brief
19.7 In the groups of which you’re a member (at school, at work, and in volunteer
organizations), what kinds of comments are most valued in meetings? (LO 19-5)
19.8 Writing an Agenda (LO 19-1)
Student answers will vary. Expect written agendas to be concise but clear (see the answer to
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
19-2
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Module 19 - Planning, Conducting, and Recording Meetings
19.9 Helping a Supervisor to Hold Better Meetings (LO 19-1 to LO 19-4)
Interpersonal conflicts are common in business situations, and working through conflicts can
create greater group unity and understanding. In the case of Terry, the issue is one mostly of
personal style. Delicately helping Terry to see possibilities for streamlining meetings and
19.10 Writing a Meeting Manual (LO 19-1 to LO 19-4)
Consider assigning this problem as a group project and tie it to an oral presentation at the end of
the quarter. If you are in a computer-equipped classroom, introduce students to desktop
19.11 Taking Minutes (LO 19-6)
Students’ answers will vary. Key to taking minutes is the ability to record accurately but
succinctly what was said and done. Ask students to type the minutes and distribute them to the
19.12 Planning Scripts for Three-Minute Meetings (LO 19-7)
Students’ answers will vary. Expect students to supply details.
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
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Module 19 - Planning, Conducting, and Recording Meetings
Polishing Your Prose: Hyphens and Dashes (Odd-numbered answers are in the back of the
textbook.)
Several answers are possible—here are likely ones.
2. I was overwhelmed by the good news from Holly Dufresne—we landed the $11 million
contract!
4. Though we expected Mary Ellen to accept the job offer, we were surprised when she turned us
down—actually, shocked is more like it.
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
19-4
0
Module 19 - Planning, Conducting, and Recording Meetings
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
19-5

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