Type
Solution Manual
Book Title
Business Communication: Building Critical Skills 6th Edition
ISBN 13
978-0073403267

978-0073403267 Chapter 17 Answers to Textbook Assignments

April 6, 2019
Module 17 - Listening 0
Part 2: Answers to Textbook Assignments
Questions for Comprehension
17.1 What do good listeners do? (LO 17-1)
17.2 What is active listening? (LO 17-2)
17.3 How do different ethnic and cultural norms affect acknowledgment responses? (LO
17-3)
There are no universal acknowledgment responses, and even in the United States, different
cultural groups may have different ways of showing that they are listening. For instance, some
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
17-1
Module 17 - Listening 0
17.4 Why do some people make assumptions rather than listen carefully? (LO 17-1)
Listening requires energy and enthusiasm. It also requires listeners to look beyond their own
thoughts and feelings, focusing attention on the speaker, not just themselves. Because many
17.5 How do you show that you are listening? (LO 17-1 to LO 17-3)
Use active listening and acknowledgement responses, such as nods, uh huhs, and eye contact.
17.6 What are the people and circumstances in your life where you find it most difficult to
listen? Why do you feel it difficult? (LO 17-1 to LO 17-3)
17.7 Think of a time when you really felt that the other person listened to you, and a time
when you felt unheard. What are the differences in the two situations? (LO 17-1 to LO
17-3)
17.8 Identifying Responses That Show Active Listening (LO 17-2)
Student answers will vary. Here are likely ones.
a. Blocking
b. Blocking
c. Active Listening
a. Active Listening
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
17-2
Module 17 - Listening 0
17.9 Practicing Active Listening (LO 17-2)
17.10 Interviewing Workers about Listening (LO 17-2, LO 17-3)
17.11 Reflecting on Your Own Listening (LO 17-2, LO 17-3)
17.12 Reflecting on Acknowledgement Responses (LO 17-3)
Polishing Your Prose: Combining Sentences (Odd-numbered answers are in the back of
the textbook.)
Several answers are possible—here are likely ones.
2. A lot of people are blogging for personal and/or professional reasons. While many blogs look
very professional, many do not. Blogs can have photos, music, and video. The writing ranges
4. Excelsior Communications is the premier communication consulting firm in the Boca Raton
area. Twenty-three years ago, CEO Wendy Althaus, Ph.D., founded Excelsior Communications
in Boca Raton. Althaus had worked for such companies as Paramount Pictures, Hilton Hotels,
and Nationwide Insurance before founding Excelsior Communications with the express intent of
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
17-3
Module 17 - Listening 0
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
17-4

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Business Communication: Building Critical Skills 6th Edition

ISBN13: 978-0073403267

ISBN10: 0073403261

Authors: Kitty Locker, Stephen Kaczmarek

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