Type
Solution Manual
Book Title
Business Communication: Building Critical Skills 6th Edition
ISBN 13
978-0073403267

978-0073403267 Chapter 23 Answers to Textbook Assignments

April 6, 2019
Module 23 - Short Reports
Chapter 23 - Short Reports
Part 2: Answers to Textbook Assignments
Questions for Comprehension
23.1 What are seven basic patterns of organizing information? (LO 23-1)
23.2 What is a blueprint? (LO 23-4)
23.3 What is a talking head? (LO 23-4)
Talking (or Informative) heads tell the reader what to expect. Informative heads provide an
23.4 Why shouldn’t you put all the information you have into a report? (LO 23-1, LO 23-2)
23.5 Why do reports often use a more formal style than other business documents?
(LO 23-4)
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
23-1
Module 23 - Short Reports
Chapter 23 - Short Reports
23.6 Why should you avoid you in reports? (LO 23-4)
23.7 Why are topic sentences especially useful in reports? (LO 23-4)
A topic sentence introduces or summarizes the main idea of a paragraph. Topic sentences allow
23.8 Explaining “Best Practices” (LO 23-1 to LO 23-4)
Students’ answers will vary. Prior to completing this exercise, have students read or review the
information in Module 3 on organizational culture. Have students use Figure 23.1 (p. 379) as a
model for their reports.
Because some students may not know a lot about their companies, you may want to make this an
23.9 Recommending Action (LO 23-1 to LO 23-4)
Students’ answers will vary. Prior to completing this exercise, have students read or review the
information in Module 2 on audience analysis and in Module 3 on organizational culture.
How difficult this is depends on how hard it would be to implement the action, how much
opposition there will be to the recommendation, and how willing the organization is to accept
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
23-2
Module 23 - Short Reports
Chapter 23 - Short Reports
23.10 Writing up a Survey (LO 23-1 to LO 23-4)
Students’ answers will vary. Prior to completing this exercise, show students the example of a
student survey write-up on Appendix 23-B through Appendix 23-E.
When students conduct their survey, they should also remember politeness. Some campuses may
23.11 Writing a Report Based on Your Knowledge and Experience (LO 23-1 to LO 23-4)
Like the other report assignments in this module, this assignment can be used as the basis for a
short (3-4 single-spaced pages) memo report or for a long formal report. The student report
Polishing Your Prose: Being Concise (Odd-numbered answers are in the back of the
textbook.)
2. The attached paperwork must be completed as soon as possible.
4. Everyone knows that we have decided to enter the Asian market.
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
23-3
Module 23 - Short Reports
Chapter 23 - Short Reports
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
23-4

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