Module 06 - You-Attitude
Seeing another point of view LO 6-4
Beyond the sentence level, you-attitude should address issues of content
and organization. PP 6-22 provides more details:
It is more than observing and sympathizing.
Start with shared experiences.
Resolving conflicts often requires empathy.
Resist the temptation to put your needs ahead of others’.
Many companies want employees who can empathize.
Teaching Tip: Rightly or wrongly, Generation Y has the dubious distinction of
being seen as more narcissistic than previous generations. Is this reputation
deserved? Students may wish to discuss the issue, as well as whether they can
brainstorm reasons for and against the assumption. If the class has diversity among
generations, are there different perceptions according to which generation a student
belongs? Which ideas about Generation Y in particular might nonetheless be
applicable to any generation?
In-Class Exercise: Students can benefit from role playing exercises, especially when
it comes to seeing another point of view. Divide the class into two groups: One
group will represent managers while the other will represent employees. The
common task between groups will be to plan a daycare facility at the company or
organization. For 10 minutes, have both groups brainstorm answers to the following
questions, based on what they believe managers and employees might think: How
will the daycare be funded? What is a fair cost? Who will be eligible to participate?
Will there be a limit to the number of children that can be enrolled? Who will decide
and how? What hours will the daycare be open? Will people be allowed to visit their
children during the workday? What are liability issues? Compare and contrast the
answers, giving a few minutes for both sides to discuss any differences in the
Last Word: Using you-attitude means thinking beyond your own wants and needs.
Students not used to seeing things from the other person’s perspective may need
extra help in learning to understand how others see and interpret messages. Build
opportunities for students to experience different perspectives by offering group
work projects and strong classroom interaction. Encourage students to reflect on
their experiences, as well as those of the people around them.
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