Book Title
Business Communication: Building Critical Skills 6th Edition

MGT 384 Quiz

July 13, 2015
A judgment sample refers to a group of people whose views seem useful.
For the best visual impact, headers should be one point size bigger than the body type in
letters and memos.
The stage of putting ideas into words and other nonverbal symbols is called
Reading company publications in the waiting room indicates that you have very little
knowledge of the company.
As a group leader, you should neither tell people about your own work style and
obligation, nor ask others to share their styles and obligations.
Getting praise and a good performance appraisal are examples of intrinsic rewards.
Having a good corporate reputation and gaining authority are organizational
motivations for safety needs.
A lack of experience, bad grades, or gaps in an employment record cannot be cited and
explained as weaknesses or disadvantages in an interview.
Bar charts are easy to interpret because they ask people to compare distance along a
common scale.
Preaching and advising are likely to shut off discussion.
The sentence, "I hope I have provided you the information you wanted," has a negative
Proposals suggest a method for finding information or solving a problem.
Job hunting expenses are never tax deductible.
Which of the following is not one of the questions suggested by career coach Kate
Wendleton for applicants to ask after the first interview?
A. "Is there more information I can give you?"
B. "Where do I stand?"
C. "When will you give me a response?"
D. "When can we meet to go over some new ideas that I have about your project?"
E. All of the above.
All of the following are elements of revising except:
A. adding.
B. deleting.
C. substituting.
D. rearranging.
E. researching.
In which of the following is the use of technical jargon most appropriate?
A. A thank you letter
B. A congratulatory note to a colleague
C. A job application letter
D. A letter to a students parents
E. All of the above
Which of the following is a common variety of population sampling?
A. Convenience
B. Evaluative
C. Interpretive
D. Fixed
E. All of the above are common
Peter, a technical architect, is involved in cross-team collaboration. Every day, he
receives several important e-mails. In order to effectively manage incoming e-mails,
Peter should avoid:
A. creating folders and filters.
B. retaining messages even after acting on them.
C. purging files periodically.
D. creating a "delete in 30 days" folder for items that would only be needed briefly.
E. none of the above.
In which of the following situations are reader benefits most likely to need more detail
and evidence?
A. When the reader may not have thought of the benefit before
B. When the benefit depends on the difference between the long run and the short run
C. When the reader is hard to persuade
D. When the benefit is more indirect
E. All of the above
Which of the following is not needed in the purpose statement of a report?
A. The rhetorical purpose of the report
B. The problem as the organization experiences it
C. The specific technical questions, which must be solved
D. The psychological barriers, which must be overcome to make the report persuasive
E. Only A and B are not needed
You are in your mid-20s and are assigned to write sales letters to new customers aged
45 and above. You decide to address each customer by his/her first name. Which of the
following correctly evaluates this strategy?
A. This is not a good strategy because when writing to people outside your
organization, first names should be used only if you have an established a personal
relationship with the reader.
B. This is not a good strategy because many people dont like being called by their first
names by people who are much younger.
C. This is a good strategy because customers prefer being addressed by their first names
irrespective of the business situation.
D. This is a good strategy because the only way to be assertive with people who are
older is to treat them as your equal.
E. Both A and B are correct.
Which of the following statements is not true of good stories?
A. They tell facts that are already known.
B. They describe trends or changes that people didnt know existed.
C. They support a hunch that writers have.
D. They challenge so-called "common knowledge."
Person A decides to send a message to Person B. Person A first perceives a stimulus and
then interprets that perception. Which of the following is the next stage in the
communication process?
A. Encoding, or putting ideas into symbols
B. Choosing the information to send to Person B
C. Decoding the proposed message
D. Offering feedback
E. None of the above
Which of the following is the most appropriate way in which a person should negotiate
salary and benefits?
A. He should discuss salary early on in the interview process.
B. He should negotiate a package, and not just a starting salary.
C. He should accept whatever a firm is willing to offer if its his first job.
D. He should decide on a particular salary requirement and stick to it.
E. He should not worry about salary and fringe benefits but concentrate more on
gaining experience.
Which of the following is true of writing a long report?
A. Writers must spend most of their time on the Background or History of the Problem.
B. Writers must list all the sections that their report will have.
C. Writers must write the important sections at the end.
D. Writers must first write the Executive Summary and then analyze all the data.
E. All of the above.
After writing a document, Mike decided to check whether or not it was free from any
apparently contradictory statements. Which of the following phases of the writing
process is he in?
A. Planning
B. Thorough revision
C. Editing
D. Proofreading
E. Spell checking
A good purpose statement makes all of the following clear except:
A. the organizational problem or conflict.
B. the specific technical questions that must be answered to solve the problem.
C. the rhetorical purpose the report is designed to achieve.
D. the audience the report has been written for.
E. B and C.
You send a questionnaire to 100 people but only get 13 back, and few are completed
correctly. What should you have done before sending the questionnaires out?
A. Changed open questions to closed ones-closed questions are easier to answer.
B. Pretested the questionnaire to make sure the directions are clear.
C. Added a branching question or two to keep the subjects better focused.
D. Doubled the sample size to 200 people.
You have a long quotation to put in your report. According to the MLA style, you
A. indent the quotation on the left and the right to set it off from the rest of the text.
B. use quotation marks because youre not paraphrasing.
C. include a footnote.
D. all of the above.
If your Web page includes music or sound effects:
A. make sure that the default volume is loud.
B. put an Off button where the user can find it immediately.
C. avoid offering visual variety altogether.
D. All of the above should be implemented without exception.
E. None of the above should be implemented.
Which of the following is not a technique used for deemphasizing negative
A. Avoiding negative words
B. Burying the negative information
C. Putting the negative information in the middle of a paragraph
D. Putting the negative information in the first or last sentence of a paragraph
E. Linking negative information to a reader benefit
_____ presentations are primarily meant to motivate the audience to act or to believe.
When meetings are limited to _____, the scope for both tone of voice and body
language are lost
_____ in a report are action items that would solve or partially solve the problem.
What are the special considerations that must be taken into account when writing a
two-page document?
When is the direct request pattern of writing persuasive messages most effective?
Two basic kinds of resumes exist: chronological and _____.
Mention two characteristics of successful international communicators.
List some dis- and un-words that have negative connotations.
According to the _____ theory, most people try to do their best only when they believe
they can succeed and when they want the rewards that success brings.

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