Type
Solution Manual
Book Title
Business Communication: Building Critical Skills 6th Edition
ISBN 13
978-0073403267

978-0073403267 Chapter 27 Answers to Textbook Assignments

April 6, 2019
Module 27 - Résumés
Part 2: Answers to Textbook Assignments
Questions for Comprehension
27.1 How do you decide whether to use a chronological or skills résumé? (LO 27-3)
Use a chronological résumé when your education and experience
Are a logical preparation for the position for which you’re applying.
Show a steady progression leading to the present.
27.2 In a chronological résumé, in what order do you list your experience? (LO 27-4)
27.3 Why should you think about dividing a section that has more than seven items? (LO
27-5)
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
27-1
Module 27 - Résumés
27.4 Is it ethical to omit information that might hurt you, such as a low grade point
average? (LO 27-1)
27.5 Should someone who is having trouble creating a good résumé pay a resume service to
create a document for him or her? (LO 27-1, LO 27-2)
While paying to have someone typeset the résumé may not be a problem, applicants should
provide the content and specify the layout. In addition, many résumé services use the equivalent
27.6 Suppose that you know that people with your qualifications are in great demand. Is
there any reason for you to take the time to write a strong résumé?
(LO 27-1, LO 27-2)
While it’s true that applicants whose skills are in great demand probably will have an easier time
in the job market, they should still present themselves as well as possible. Competition for good
jobs can be fierce, and practicing proper writing skills can prepare applicants for a future when
27.7 What are the arguments for and against listing references in your résumé? (LO 27-5)
Including references anticipates the employers needs and removes a potential barrier to your
getting the job. To make your résumé fit on one page, you can omit this category. However,
include references if you’re having trouble filling the page. Don’t say “References Available on
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
27-2
Module 27 - Résumés
27.8 Analyzing Your Accomplishments (LO 27-1)
Some students initially have trouble coming up with 10 accomplishments because they think
exclusively of the sorts of accomplishments that get recorded in yearbooks: being valedictorian
This assignment helps students identify the skills, knowledge, and personal trait that they most
enjoy using; they can then look for jobs that use these or similar skills, knowledge, and traits.
For example, 7 of the 10 accomplishments that Kitty lists in her introductory memo to business
communication students—Appendix 1-A through Appendix 1-C—involve writing or speaking:
27.9 Remembering What You’ve Done (LO 27-1)
Students can use this problem to develop details for their résumés and letters of application. You
may want to suggest that they complete the assignment even if you do not collect or grade it. An
advantage of looking at students’ answers is that you can give students feedback. Occasionally
27.10 Evaluating Career Objective Statements (LO 27-1 to LO 27-3)
1. Problem: Tells reader that student plans to stay with the employer only long enough to gain
experience.
Solution: Omit.
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
27-3
Module 27 - Résumés
3. Problem: Vague—could apply to teaching, counseling, preaching, or child care.
Solution: Training and Development Officer to help employees improve the interpersonal
and technical skills that their jobs demand.
5. Problem: Vague.
27.11 Writing a Paper Résumé (LO 27-1 to LO 27-3)
You can use this assignment independently or as part of a job package—job listing, letter of
application, and résumé.
Many students are surprised to find out how long it takes to create an effective résumé, even
though it is a factual document and even though they are writing about themselves. Try to spend
Most colleges offer students model résumés; many copy shops also have examples. Kitty and
Steve think most of these examples are ineffective, even if students love them. Check with your
Students can find additional sample résumés at the BCS Website: w ww.mhhe.com/bcs6e. You
27.12 Writing a Scannable Résumé (LO 27-7)
You can use this assignment independently or as part of a job package—job listing, letter of
application, and résumé.
While scannable résumés should be detailed, they should also contain key words that an
electronic scanner will detect. These words can often be found in want ads; alternately, students
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
27-4
Module 27 - Résumés
Polishing Your Prose: Proofreading (Odd-numbered answers are in the back of the
textbook.)
In some cases, multiple answers are possible (e.g., abbreviations versus using the complete
terms; appropriate format changes).
2.
Résumé for Kathy Jones
332 W. Long St
Columbus, OH 43215
(614) 555-8188
Experience
2000 to Present Day: Assistant manager for high-end sports equipment distributor. Responsible
for identifying potential new customers.
1997: Received a plaque for “Most Promising Executive of the Year” from Columbus Monthly
magazine.
1996: Delivered address to local high school seniors on why accuracy is important for business.
Special Skills
Type 70 or more words per minute.
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
27-6

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