Book Title
Business Communication: Building Critical Skills 6th Edition

MAN 649

July 13, 2015
It is important to connect personally with the audience by using informal language like
"You" in the message.
Since white space reduces the aesthetic appeal of a document, it should not be used in
business documents.
Telling people that you are doing things "for their own good" helps to create positive
When listing jobs on a chronological resume, one should normally go back as far as the
summer after high school.
The general to particular pattern helps the audience see the problem in a new way.
In a prescriptive dictionary, words are defined in the way people actually use them.
Requesting action by a specific date is a strategy for encouraging a timely response.