Type
Solution Manual
Book Title
Business Communication: Building Critical Skills 6th Edition
ISBN 13
978-0073403267

978-0073403267 Chapter 22 Appendixes

April 6, 2019
Module 22 - Finding, Analyzing, and Documenting Information
Part 3:
Appendix 22-A: Vague vs. Specific Questions
Vague Specific
What are you doing? What projects are you
working on right now?
How are sales? What are the sales
figures for today?
Can I have some time
off?
May I have next
Monday and Tuesday as
vacation days?
Could we meet? Could we meet on
Thursday at 3 p.m. in
my office?
What can you tell me
about yourself?
What experiences and
qualifications do you
have for this position?
What do you want me
to do about it?
How can I help you
solve the problem?
Should I turn this
report in now or later?
What’s the deadline for
this report?
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
22-1
Module 22 - Finding, Analyzing, and Documenting Information
Appendix 22-B: Using PAIBOC to Design
Surveys
Purpose: What are your purposes in writing?
To convey the necessary information and to build a good
image of myself—suggest that I’ve adequately planned
for the interview, thought through the questions, and so
forth.
Audience: Who is (are) your audiences?
My instructor may or may not have specialized
knowledge or feelings about the topic or my survey or
interview.
Information: What information must your
message include?
Answers to the following questions listed in the problem.
Purpose(s) and goal(s) of questionnaire and
interview.
Subjects (who they are, why they’ve been chosen,
and how many of them)
Where questions will be asked, how long interviews
will take, and now the questionnaire will be
distributed.
Rationale for order, kinds, and the wording of
questions.
Probe or follow-up questions for interviews.
References, if building on questions by other authors.
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
22-2
Module 22 - Finding, Analyzing, and Documenting Information
Appendix 22-C: Using PAIBOC to Design
Surveys
Benefits: What reasons or reader benefits can
you use to support your position?
Instructor wants to be assured that questions
Are clear and unambiguous.
Include all relevant aspects of the topic.
Are logically arranged.
Are likely to give enough information to write a
report or give a presentation.
Can be answered in the time available.
Objections: What objections can you expect
your reader(s) to have?
Need to justify any choices that seem unusual.
Context: How will the context affect reader
response?
Indicate any special information with regard to the
context.
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
22-3

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