Type
Solution Manual
Book Title
Business Communication: Building Critical Skills 6th Edition
ISBN 13
978-0073403267

978-0073403267 Chapter 2 Appendixes Part 1

April 6, 2019
Module 02 - Adapting Your Message to Your Audience
Part 3:
Appendix 2-A: A Memo to Workers
February 5, 2008
To: Loading Dock Workers
From: Doug Wilkins 0
Subject: Double-Checking the Invoices
With Valentine’s Day just around the corner, we’re
loading about nine extra trucks a week to keep up with
our customers’ demands for Cupid’s Chocolate Hearts,
Sweetie Pies, and all our other products.
2-1
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Module 02 - Adapting Your Message to Your Audience
Appendix 2-B: A Memo to Workers
Addresses the
appropriate
audience
Subject line
describes
memo content
Shows the
backgroun
d
informatio
n
important
to the
audience
Makes request in positive terms.
Gives reader benefit and ends with courteous close
2-2
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Module 02 - Adapting Your Message to Your Audience
Appendix 2-C: A Memo to the Boss
February 5, 2008
To: Marcy D’Agostino
From: Doug Wilkins 0
Subject: Improved Loading Dock Efficiency
Thanks to the new Just-in-Time order-pulling and loading
schedule, the loading dock crews have been able to keep
up with the increased volume on the docks due to the
seasonal rush. We’ve been loading about nine extra trucks
a week without having to pay overtime wages.
2-3
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Module 02 - Adapting Your Message to Your Audience
Appendix 2-D: A Memo to the Boss
Addresses the
appropriate
audience
Subject line
describes
memo content
and updates the
reader using
positive
emphasis
Introduces minor problem but shows solution
Indicates an attachment important to the audience
2-4
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Module 02 - Adapting Your Message to Your Audience
Appendix 2-E: Discourse Community Analysis
August 21, 2006
To: Kitty O. Locker
From: Gary Griffith
Subject: The Pickerington Church of the Nazarene Softball Team as a Discourse Community
This past softball season was very successful for the softball team sponsored by the Pickerington
Church of the Nazarene. With a record of twelve wins and three loses, we finished third in our
league. The team consists of fourteen male players between the ages of 14 and 48 who all attend the
Pickerington Church of the Nazarene (a requirement for membership on the team).
Kinds of Communication on the Team
Communication on the team serves three functions: administrative, practical, and social.
Administrative discourse organizes the team to play and includes announcements of the dates and
times of games and practice sessions, who the opponent is, what positions people will play, and the
Specialized Terms Used by the Team
Baseball terms can be used in softball since the rules and games are so similar. Many of the terms
used by sportscasters and writers refer to statistical information about a game, an individuals
performance, or a team’s performance, such as batting average, slugging percentage, and perfect
game. Fans use less technical terms such as KO, hit, and strike. Our team uses more technical terms
than our fans do.
2-5
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Module 02 - Adapting Your Message to Your Audience
2-6
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

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