Book Title
Business Communication: Building Critical Skills 6th Edition

BUSS 377

July 13, 2015
Referring to a readers request specifically is a way to demonstrate you-attitude.
In a stress interview, most of the stress is physical in nature.
Reader benefits are needed when a message presents policies.
Subordinates can be more effectively motivated by emphasizing the intrinsic benefits of
following policies and adopting proposals.
In interpersonal communication, both hearing as well as listening refer to the same skill
of perceiving sounds.
Good listeners lack patience; they tend to arrive at a judgement while the speaker is still
When interviewing for a management or office job, candidates must always wear a shirt
and skirt or jeans.
One strategy to keep in mind while writing to an audience is to protect the readers ego.
When using the problem-solving approach in writing persuasive messages, you should
clearly assign blame.
Gerunds and infinitives make sentences longer.
An employee in a job that encourages change is less employable and promotable.