Book Title
Business Communication: Building Critical Skills 6th Edition

MGT 731

July 13, 2015
In a presentation, it is better to use humor thats directed against the audience rather than
speakers making fun of themselves.
Psychological noise could include handwriting that is hard to read.
If you take a true random sample, you can generalize your findings to the whole
population from which your sample comes.
Jobs that are found at the higher end of a career ladder are advertised more than those
found at its lower end.
Report visuals comprise both tables and figures.
Because Internet resources are available, theres virtually no justification to use print
resources anymore.
When a writer wants the reader to focus on relationships, he or she must typically use
Since most messages go to multiple audiences, you should use at least one benefit for
each part of your audience.
When should you use quotation marks?
A. When using the names of brochures, pamphlets, and magazine articles
B. When adding ones own additions to or changes in quoted material
C. When using the names of newspapers, magazines, and books
D. When indicating that one or more words have been omitted in the middle of quoted
E. When implying the pace of spoken comments in advertising and direct mail
Closure reports normally open by explaining the decision to be made, listing the
alternatives, and explaining the criteria.
Mark Mason is a senior sales manager at Star Pharmaceuticals. Which of the following
salutations should he use in his letter addressed to a new client Elizabeth Kim, who is a
cardiac surgeon from Alabama?
A. Dear Elizabeth Kim
B. Dear Ms. Kim
C. Dear Dr. Kim
D. Dear Mrs. Kim
E. Dear Elizabeth
Which of the following is a recommended practice for applicants opting for phone
A. Do not schedule a home interview at time when the house is not quiet.
B. Accept on the spot home interviews even if you are busy.
C. Conduct the phone interview at your work place, rather than home.
D. Do not practice your answers before hand, but rather rely on spontaneity.
E. Do not offer to give more information after answering a question.
Adam wants to recommend and encourage his organization to buy color printers for
each department. Which of the following reports is he most likely to write?
A. Feasibility report
B. Justification report
C. Closure report
D. Proposal
E. Negotiation letter
If an applicants first job offer is one that is not from his or her first choice, then he or
she should:
A. decline it immediately.
B. accept it over the phone.
C. ask for benefits and special provisions as conditions for joining.
D. tell the employer about the other offers that he or she has got and negotiate the
E. ask for some time to think about the offer.
Which of the following is true of blind copies?
A. They are referred to in the body of the letter.
B. They are enclosed in the same envelope as the original letter.
C. They are not mentioned on the original and are listed on the copy saved for the file.
D. They refer to the secondary documents that accompany formal letters.
E. They allow the reader to know if other people are also getting copies of the same
Using you-attitude in a job application letter:
A. makes the applicant overconfident and arrogant.
B. allows the applicant to sound assertive without being arrogant.
C. does not allow the applicant to describe exactly what he or she has done.
D. does not allow the applicant to show how his or her experience relates to what the
applicant could do for this employer.
E. implies that the reader still has a lot to learn about business.
Which of the following statements about organizing presentations is/are true?
A. The weakest point of a presentation is best put in the middle so that one can end on a
strong note.
B. Excluding alternatives, as a pattern to organize presentations, works best when the
audience will find the solution easy to accept.
C. In pro-con pattern of organizing presentations, the speaker starts with the past,
moves to the present, and ends by looking ahead.
D. Immediately after the opener, it is good to provide an overview of the main points
one will make.
Though Chris performed well in his interview at BioTemplate Inc., there were instances
where the interviewer was not satisfied with his answers. Which of the following should
Chris include in his follow-up letter to the interviewer?
A. He should re-negotiate the salary.
B. He should counter the negative impressions that came up at the interview.
C. He should exaggerate about his achievements.
D. He should ask about other job openings in the company.
E. He should send an updated r©sum© with the letter.
During your interview with a potential hire, you observe that the interviewee sits with
his arms and legs crossed. This is an example of:
A. an open body posture that demonstrates confidence.
B. an open body posture that demonstrates indifference.
C. a closed body posture that demonstrates irritation.
D. a closed body posture that demonstrates discomfort.
E. a neutral body posture that demonstrates only a personal habit.
Which of the following is true with regard to block format?
A. It is most frequently used for informal letters.
B. It can be typed quickly because everything is lined up at the left margin.
C. It creates a visually attractive page by moving the date and signature block over into
what would otherwise be empty white space.
D. It lines up everything at the right margin.
E. It is a traditional format.
In which of the following sections of a proposal for a class research project would you
most likely indicate the amount of time you expect to spend on gathering information?
A. Methods
B. Topics to investigate
C. Work schedule
D. Feasibility
E. Qualifications
Which of the following kinds of reports does not provide information plus analysis?
A. Annual reports
B. Sales reports
C. Audit reports
D. Make-good reports
E. Pay-back reports
Which of the following provides an overview of each section and of the entire report?
A. Topic sentence
B. Topic heading
C. Heading
D. Talking head
E. Transition
Which of the following is a characteristic of a successful international communicator?
A. The communicator is sensitive to verbal and nonverbal behavior.
B. The communicator is aware of the values, beliefs, and practices in other cultures.
C. The communicator is sensitive to differences among individuals within a culture.
D. All of the above.
E. None of the above.
What is a memo of transmittal?
Mention two secondary purposes of persuasive messages.
Describe the use of indentations when indicating quotes.
Resumes use _____ punctuated like complete sentences.
What is an information interview? How does it help a job hunter?
List the four dimensions of the Myers-Briggs Type Indicator.

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