MAN 802 Test

Type

Quiz

Book Title

Business Communication: Building Critical Skills 6th Edition

ISBN 13

978-0073403267

July 13, 2015

Joking and suggesting breaks are pronounced negative actions that always hamper the

smooth functioning of groups.

A short letter gives applicants an opportunity to be persuasive.

It is better to plan concurrent sessions on different topics if a meeting involves

participants with different interests.

Claims that people can get by without writing are flawed.

Learning to see another point of view is the first step toward a successful exchange.

Short informal meetings or interactions with ones boss will help advance a persons

career.

In a standard memo, the first letters of the readers name, the writers name, and the

subject phrase are lined up horizontally.

Organizational cultures are consistent across organizations.

Messages that are straightforward sound pompous and defensive.

In a multicultural workforce, it is safe to assume that a person who listens to you

silently agrees with what you say.

You need less politeness in your tone if youre asking for something that will

inconvenience the reader and help you more than the person who does the action.

David, Joseph, Remy, Martina, and Lily have newly joined Nimbus Inc. They have

been recruited to work on a new project for an overseas client. Noticing that Martina,

Lily, and Remy remained reserved and anxious, David and Joseph suggested that they

go out for a coffee break and get to know each other. Which of the following roles are

David and Joseph performing in this instance?

A. Solving interpersonal problems

B. Evaluating

C. Relieving tensions

D. Checking feelings

E. Clowning

Which of the following is a computer jargon?

A. Negotiate

B. Request

C. Rank

D. Byte

E. Haggle

A performance appraisal is persuasive when:

A. it is devoid of you-attitude.

B. you evaluate someone who is doing superbly.

C. you want to compile a record to justify firing someone.

D. you want to motivate a satisfactory worker to continue to improve.

E. it is specific and concise.

When should controversial items typically be scheduled?

A. Early in the meeting, when participants energy level is high

B. In the middle of the meeting, when participants are comfortable in each others

presence

C. Toward the end of the meeting, when there is limited time available to resolve the

issue

D. Toward the last half an hour of the day or evening

E. After all the trivial issues on which agreement will be easy are dealt with

Which of the following is true of grammar and punctuation in business writing?

A. Most writers make a large number of grammatical errors repeatedly.

B. Most business leaders tend to see good grammar and mechanics as inessential

aspects of business communication.

C. Business people are less likely to judge the authors of errors to be poor business

people.

D. Occasionally, errors in grammar and punctuation hide the writers meaning.

E. Errors in grammar and punctuation must be corrected in the first draft of a document.

Which of the following is true of topic headings?

A. They give away a lot of information.

B. They cover all of the material under it.

C. They tell the reader what to expect.

D. They focus on the structure of the report.

E. None of the above.

Which of the following is true of grammar checkers?

A. Grammar checkers are good at finding missing halves.

B. Grammar checkers have rendered human intervention irrelevant in the editing

process.

C. Grammar checkers can decide whether the usage of a passive verb in a sentence is

justified.

D. Grammar checkers can decide which word best fits the meaning in a sentence.

E. All of the above are true of grammar checkers.

Which of the following is true of using a goodwill ending in an informative message?

A. It suggests that serving the reader is the writers real concern.

B. It increases the credibility of the message significantly.

C. It eliminates future correspondence on the same subject.

D. It acts as a genuine substitute for intrinsic reader benefits.

E. It deemphasizes all the negative elements in the message, regardless of their

importance or relevance.

While formatting the copy of a three-column brochure, you notice that the letters look

oddly spaced, with some words looking crowded while others looking spaced far apart.

What should you do to improve the overall appearance of the brochure?

A. Use full capitals throughout.

B. Use a fixed font.

C. Use a proportional font.

D. Use a sans serif font for enhancing readability.

E. All of the above.

Is it appropriate to create a personal letterhead for a job application letter?

A. Yes, but it should harmonize with the resume.

B. Yes, but only if it is done by a professional other than the applicant, such as a graphic

designer.

C. No, because doing so will seem pretentious.

D. No, because it will be considered as amateurish.

E. None of the above.

Clara Anderson, the marketing manager at Kian Inc., is delivering a presentation to a

prospective client this week. Clara created a part of her presentation in an FAQ format

considering the questions that the client was likely to ask. Which of the following is

true of this strategy?

A. It is most likely to make Clara appear presumptuous about the clients needs.

B. It is most likely to build goodwill primarily because Clara has created a multi-part

presentation.

C. It is most likely to build goodwill because Clara has anticipated the clients questions

and is prepared to answer them.

D. It displays weak work ethic.

E. It lacks you-attitude because it focuses on Claras needs more than that of her clients.

Under a(n) _____ decision-making process, a leader hears group comments, but then

makes the decision alone.

A. authoritative

B. consultative

C. consensus

D. autocratic

E. laissez faire

In order to be a good netizen, you should:

A. engage in flaming, whenever possible.

B. always send copies to your boss or CEO, regardless of the subject or relevance of

your e-mail message.

C. always put the whole message in caps.

D. adapt your e-mail messages to suit the recipients system.

E. not use short line lengths.

Mention four methods that makes a sentence nonsexist.

How should job applicants create a T-letter?

_____ of formal meetings indicate who was present and absent and the wording of

motions and amendments as well as the vote.

Mention the three aspects that a good purpose statement must make clear.

List a few general guidelines for designing web pages.