Module 17 - Listening 0
Appendix 17-B: Blocking Responses
Blocking Response Active Response
Ordering, threatening
“I don’t care how you do it.
Just get that report on my
desk by Friday.”
Paraphrase content
“You’re saying that you don’t
have time to finish the report
by Friday.”
Preaching, criticizing
“You should know better
than to air the department’s
problems in a general
meeting.”
Mirroring feelings
“It sounds like the
department’s problems really
bother you.”
Interrogating
“Why didn’t you tell me
that you didn’t understand
the instructions?”
Stating one’s own feelings
“I’m frustrated that the job
isn’t completed yet, and I’m
worried about getting it done
on time.”
Minimizing the problem
“You think that’s bad. You
should see what I have to do
this week.”
Asking for information or
clarification
“What parts of the problem
seem most difficult to solve?”
Advising
“Well, why don’t you try
listing everything you have
to do and seeing which
items are most important?”
Offering to help solve the
problem together
“Is there anything I could do
that would help?”
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