978-0073403267 Chapter 30 Answers to Textbook Assignments

Type

Quiz

Book Title

Business Communication: Building Critical Skills 6th Edition

ISBN 13

978-0073403267

April 6, 2019

Module 30 - Follow-Up Letters and Calls and Job Offers

Part 2: Answers to Textbook Assignments

Questions for Comprehension

30.1 What should you do in a follow-up call? (LO 30-1)

Address these questions: “Is there more information I can give you?”; “I’ve been giving a lot of

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30-1

Module 30 - Follow-Up Letters and Calls and Job Offers

30.2 What should you do in a follow-up letter? (LO 30-1)

Remind the reader of what he or she liked about you, counter any negative impressions,

30.3 What should you do if the first offer you get isn’t from your first-choice employer?

(LO 30-2)

Follow several strategies:

If your first offer is not from your first choice, express your pleasure at being offered the

job, but do not accept it immediately.

Ask for two weeks to consider the offer.

30.4 Why should you phone rather than write or e-mail your first-choice employer after

you’ve received another job offer? (LO 30-2)

Phoning can be more immediate and personal than either writing or e-mailing, showing the

potential employer that the applicant wants to give the first-choice employer an opportunity to

30.5 Why is it important to get a job offer in writing before you accept it orally? (LO 30-1 to

LO 30-2)

30.6 How could you counter a negative impression that came up during an interview? (LO

30-1 to LO 30-3)

Students’ answers will vary, but some common strategies include emphasizing the positive,

30.7 Is it ethical for a quiet, reserved person to try to seem more enthusiastic? (LO 30-3)

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30-2

Module 30 - Follow-Up Letters and Calls and Job Offers

30.8 Writing a Follow-Up Letter after an Onsite Visit (LO 30-1 to LO 30-2)

This problem will be easier for students who have actually had office visits or plant trips and for

students whose interviews have gone well.

Students who haven’t done much traveling sometimes wax over-enthusiastic about restaurants,

30.9 Clarifying the Terms of a Job Offer (LO 30-1, LO 30-2)

Although the content is simple and the letter will be short, students will find this message a bit

difficult because of tone.

Polishing Your Prose: Who/Whom and I/Me (Odd-numbered answers are in the back of

the textbook.)

2. Delores asked Shannon and me to pick Bella up from Sioux Gateway Airport.

4. I was wondering who is expecting to take a vacation in July or August.

Unit 7 Cases for Communicators

A Changing Curriculum

This unit case describes how some liberal-arts colleges are blending job-specific education with

manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

30-3

Module 30 - Follow-Up Letters and Calls and Job Offers

manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

30-4