Type
Solution Manual
Book Title
Business Communication: Building Critical Skills 6th Edition
ISBN 13
978-0073403267

978-0073403267 Chapter 30 Answers to Textbook Assignments

April 6, 2019
Module 30 - Follow-Up Letters and Calls and Job Offers
Part 2: Answers to Textbook Assignments
Questions for Comprehension
30.1 What should you do in a follow-up call? (LO 30-1)
Address these questions: “Is there more information I can give you?”; “I’ve been giving a lot of
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
30-1
Module 30 - Follow-Up Letters and Calls and Job Offers
30.2 What should you do in a follow-up letter? (LO 30-1)
Remind the reader of what he or she liked about you, counter any negative impressions,
30.3 What should you do if the first offer you get isn’t from your first-choice employer?
(LO 30-2)
Follow several strategies:
If your first offer is not from your first choice, express your pleasure at being offered the
job, but do not accept it immediately.
Ask for two weeks to consider the offer.
30.4 Why should you phone rather than write or e-mail your first-choice employer after
you’ve received another job offer? (LO 30-2)
Phoning can be more immediate and personal than either writing or e-mailing, showing the
potential employer that the applicant wants to give the first-choice employer an opportunity to
30.5 Why is it important to get a job offer in writing before you accept it orally? (LO 30-1 to
LO 30-2)
30.6 How could you counter a negative impression that came up during an interview? (LO
30-1 to LO 30-3)
Students’ answers will vary, but some common strategies include emphasizing the positive,
30.7 Is it ethical for a quiet, reserved person to try to seem more enthusiastic? (LO 30-3)
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
30-2
Module 30 - Follow-Up Letters and Calls and Job Offers
30.8 Writing a Follow-Up Letter after an Onsite Visit (LO 30-1 to LO 30-2)
This problem will be easier for students who have actually had office visits or plant trips and for
students whose interviews have gone well.
Students who haven’t done much traveling sometimes wax over-enthusiastic about restaurants,
30.9 Clarifying the Terms of a Job Offer (LO 30-1, LO 30-2)
Although the content is simple and the letter will be short, students will find this message a bit
difficult because of tone.
Polishing Your Prose: Who/Whom and I/Me (Odd-numbered answers are in the back of
the textbook.)
2. Delores asked Shannon and me to pick Bella up from Sioux Gateway Airport.
4. I was wondering who is expecting to take a vacation in July or August.
Unit 7 Cases for Communicators
A Changing Curriculum
This unit case describes how some liberal-arts colleges are blending job-specific education with
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
30-3
Module 30 - Follow-Up Letters and Calls and Job Offers
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
30-4

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