BUS 142 Quiz 2

Type

Quiz

Book Title

Business Communication: Building Critical Skills 6th Edition

ISBN 13

978-0073403267

July 13, 2015

T-letters provide more information than the job application letter and resume

combination.

Any sentence that contains the word "you" is demonstrative of you-attitude.

Channel overload occurs when more messages are transmitted than the human receiver

can handle.

Indented quotations require quotation marks.

If a delay or problem is long or large, it is good you-attitude to ask the reader whether

he or she wants to confirm the original plan or make different arrangements.

Active listening can reduce the conflict that results from miscommunication, but it

alone cannot reduce the conflict that comes when two people want apparently

inconsistent things or when one person wants to change someone else.

When in charge of a meeting, it is more important to pay attention to people and

process rather than the task.