Book Title
Business Communication: Building Critical Skills 6th Edition

BUS 142 Quiz 2

July 13, 2015
T-letters provide more information than the job application letter and resume
Any sentence that contains the word "you" is demonstrative of you-attitude.
Channel overload occurs when more messages are transmitted than the human receiver
can handle.
Indented quotations require quotation marks.
If a delay or problem is long or large, it is good you-attitude to ask the reader whether
he or she wants to confirm the original plan or make different arrangements.
Active listening can reduce the conflict that results from miscommunication, but it
alone cannot reduce the conflict that comes when two people want apparently
inconsistent things or when one person wants to change someone else.
When in charge of a meeting, it is more important to pay attention to people and
process rather than the task.