Book Title
Business Communication: Building Critical Skills 6th Edition

MAN 667

July 13, 2015
"What aspects of your job give you satisfaction?" is an example of a closed question.
Just because a web page is sponsored by a known organization doesnt mean the
information is reliable or completely forthcoming.
To create you-attitude, you must talk about yourself, not about the reader.
Since talking is "looser" than writing, people in a group can think they agree when they
dont while creating a co-authored document.
In a spatial pattern for organizing information, writers discuss problems and solutions
by units by their physical arrangement.
Active listening techniques are not useful when dealing with people who have views
that conflict with yours.
E-mail messages are characterized by a high degree of privacy.
If you have a conflict with someone, you must work it out electronically, not
One must never take notes during an interview or immediately afterwards.
should close interviews with assertive statements.
The best way to organize information in business messages is to arrange information
according to your needs, not your readers.
You need to include reader benefits in your message when:
A. you are presenting policies.
B. you are presenting factual information.
C. the readers attitude toward the information does not matter to you.
D. the benefits are too obvious.
E. none of the above.
Which of the following is true of a T-letter?
A. Bullets and table formats should not be used in a T-letter.
B. It is preferred by every employer.
C. It does not allow the use of active verbs and gerunds.
D. It is a cross between a traditional job application letter and a resume.
Which of the following statements is not true about reader benefits?
A. Good reader benefits are based on intrinsic advantages.
B. Negative messages do not use reader benefits.
C. Good reader benefits are phrased in you-attitude and are also explained in adequate
D. In informative messages, reader benefits help overcome reader resistance.
Which of the following is best avoided while developing reader benefits?
A. Using at least one benefit for each part of the audience
B. Using the technique of psychological description
C. Highlighting extrinsic benefits of a product over its intrinsic benefits
D. Addressing different concerns of different audience subgroups
E. Using at least three to five sentences for detailing a reader benefit
Edward has to give bad news regarding a high-priority project to his manager. He
should use a subject line that:
A. is both lengthy and indirect.
B. ambiguous.
C. focuses on firing the people who had caused the problem.
D. focuses on rapid organizational change.
E. focuses on solving the problem.
_____ have strengths that include optimism, confidence, enthusiasm, organization, and
goal orientation, their greatest may be with technology. They are accomplished
multitaskers. Supervisors relying on snail mail," voicemail, or even e-mail messages to
contact these employees may find they€re better off texting or adopting newer
technologies. Workstations that allow face-to-face communication, opportunities to
access social networking sites like Facebook and Myspace, and increased use of mobile
technologies, such as iPods, laptops, or cell phones, are attractive to these employees.
A. Millenials
B. Baby boomers
C. The Silent Generation employees
D. The Greatest Generation employees
E. The Lost Generation employees
Which of the following is not true about dot planning?
A. It involves brainstorming of ideas.
B. The adhesive dots represent the same level of priority irrespective of their color.
C. Choosing priorities through dot planning becomes time consuming in large group
D. It requires people to affix dots by the points they care most about.
E. Only B and C are not true.
A reference line in a letter refers the reader to:
A. the number used on the previous correspondence that the letter refers to.
B. the invoice number which the letter is about.
C. the number of pages in the letter.
D. Only A and B.
E. None of the above.
When an applicant submits an e-mail letter with an attached resume, he or she should
A. write the title in all capital letters.
B. put the job title in the subject line.
C. prepare the letter in a word-processing program.
D. put name and e-mail address at the end of the message.
Which of the following refers to using precise words and asking questions about what
people read and hear?
A. Denoting
B. Connoting
C. Bypassing
D. Critical thinking
E. Sugging
Which of the following is true of the Title Page of a report?
A. It points out additional research that is necessary, if any, to support the report.
B. It indicates minor problems encountered in the investigation.
C. It contains thank you notes.
D. It sometimes contains a brief summary of the contents of the report.
E. It lists the headings exactly as they appear in the body of the report.
You were born in 1988. Your manager, born in 1960, seemed irritated when for the third
time you asked for assistance while drafting a problem-solving report. Chances are,
your manager expects:
A. you to outsource the work, if you cannot complete it on your own.
B. you to consult the top management for assistance in this matter.
C. more autonomy from you.
D. nothing. Shes just being difficult because of her age.
E. none of the above.
Which of the following is not a way to increase white space in a document?
A. Using headings
B. Using numbered lists
C. Using lengthy paragraphs
D. Using indents for alignment
E. Using bulleted lists
Sandra wants to know whether a document that was designed by her is functional. She
A. carefully observe someone as he or she uses the document to do a task.
B. consider including large diagrams in her document.
C. proofread the document multiple times.
D. not proactively seek feedback from her audience.
E. reduce the number of pages.
Which of the following is an acceptable practice in delivering an effective presentation?
A. Using humor thats directed against the audience
B. Making direct eye contact with the audience
C. Using a conversational style
D. Delivering the presentation as a "canned" talk
E. Both B and C are acceptable
Which of the following is a characteristic of an information report?
A. It evaluates several alternatives.
B. It summarizes completed work that does not result in action.
C. It recommends alternatives.
D. It normally opens by explaining the decision to be made.
A(n) _____ occurs when two main clauses are joined only by a comma.
Which of the following is/are the most appropriate way(s) to close a presentation?
A. Referring to the opener to create a frame for the presentation
B. Using oral style to write the close
C. Restating the main point of the presentation again
D. All of the above are appropriate ways to close a presentation
E. None of the above are appropriate ways to close a presentation
A common ground:
A. avoids the me-against-you of some persuasive situations.
B. suggests that your reasons for solving the problem faced by your audience is
different from theirs.
C. deemphasizes the you-attitude in persuasive messages.
D. decreases the credibility of persuasive messages.
E. increases the likelihood that your offer will be rejected.
Much of the _____ of a report comes from the writers proposal with only minor
revisions: Purpose, Scope, Assumptions, and Methods.
What are conclusions and recommendations in a report?
_____ interviews ask the applicant to describe actual behaviors, rather than plans or
general principles.
_____ is a negative activity that involves making unproductive jokes and diverting the
group from the task.
With regard to proposals, government agencies and companies often issue _____, also
known as RFPs.
What is the advantage of combining sentences?

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