978-0073403267 Chapter 2 Appendixes Part 2

Type

Solution Manual

Book Title

Business Communication: Building Critical Skills 6th Edition

ISBN 13

978-0073403267

978-0073403267 Chapter 2 Appendixes Part 2

April 6, 2019

Module 02 - Adapting Your Message to Your Audience

Appendix 2-F: Discourse Community Analysis

Kitty O. Locker 2 August 21, 2006

Another difference in terminology pertains to a type of base hit (hitting the ball and safely making it

to base). The current buzz word among sports writers for this is fleer, denoting a softly hit ball that

falls between the infield and the outfield where neither player can reach the ball. I recently saw a

stat on the number of fleers that a team gave up during a season. Our coach uses the term hitting the

seam when he wants us to hit a ball between the infield and the outfield. Our fans just call that a hit.

Topics Discussed by the Team

In games, topics focus on the team and how we are doing. Even here, detail is spared:

Coach: “Come on guys; we need some hits.”

Shortstop: “Hey, what am I doing wrong when I'm up there swinging?”

Me: “You're not extending your arms over the plate.”

I could tell him about the mechanics of swinging the bat, discuss the strategy of moving back from

the plate, and explain why people don't extend their arms and why they need to. However, there

isn’t time in a game to go into this sort of detail.

Some topics come up in practice but not in games. Loses are never discussed during games. Most

social communication occurs during practices. For example, the Reds’ successes and failures were

discussed at almost every practice:

“Did you see the Reds’ game last night? It was great.”

“I thought the crowd would go crazy when the game went into double overtime.”

Other comments deal with current events:

“What do you think about the situation in Yugoslavia? Should the U.S. send in troops?”

“No. What's happening there is awful, but it's not our job to fix it.”

Sometimes we even talk about softball:

“All right, let's take some infield. We had a hard time with turning two the other night.

Some topics would be inappropriate both in games and in practices. Cursing is another form of

language that doesn't occur on this team. Most Christians believe that curse words are inappropriate

if not immoral. This team doesn’t gossip. The Church of the Nazarene feels that gossiping is

inappropriate, but this team adheres more closely to church doctrine than other teams I’ve played

for in the same denomination. The following conversation occurred on another Church of the

Nazarene softball team in town; it wouldn’t have occurred on the Pickerington team.

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Module 02 - Adapting Your Message to Your Audience

Appendix 2-G: Discourse Community Analysis

Kitty O. Locker 3 August 21, 2006

Larry: “Did you hear about Larry W.?”

John: “About him checking himself into a mental institution?”

Someone else: “He did what? I thought he was having some problems after getting laid

off, but I never realized he was having that sort of problem.”

My current team would see this conversation as offensive; Larry W.’s action is nobody’s business

but his own.

Even when a topic is not seen as immoral or offensive, it may be inappropriate if few players would

be interested in it or if not everyone is educated enough to discuss it. For example, I had an

Astronomy class last quarter which taught the Pauli theory. This theory would be inappropriate to

discuss since not everyone is interested in or understands nuclear physics and chemistry.

Communication Channels and Messages

Face-to-face oral communication is the most widely used channel. In practices, one person (usually

the coach) often speaks to many people at a time, telling the team what to do in certain situations or

instructing the team in the best way to swing a bat. During games, many people may simultaneously

tell a player where to throw the ball. Both these channels carry authoritarian messages, with no

expectation of verbal feedback. Those doing the telling aren't giving suggestions or emotional

support; they are giving the person with the ball an order. Cheering may be designed to elicit

nonverbal, not verbal, feedback, but its messages are supportive and motivational, not informational

or directive. Social communication usually has more people speaking. People are expected to

respond in words to what other people say; everyone has the opportunity to speak.

Nonverbal communication is common. In administrative and social communication, nonverbal

usually augments verbal channels, but it can substitute for verbal cues during practical

communication during a game or practice. For example, when the coach at third base wants to

signal a base runner to keep going, he waves his arms in a circle. When he wants the runner to stop,

he puts both hands out in front of him.

These channels differ from other discourse communities of which the same people are a part. For

example, the church finance committee uses written reports and letters, and many members of

the softball team are on the finance committee. Perhaps the difference is that the softball team is

less formal. From the church’s point of view, it is less important to keep a record of the

discourse. Even team documents that are written--such as the roster, the batting

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Module 02 - Adapting Your Message to Your Audience

Appendix 2-H: Discourse Community Analysis

Kitty O. Locker 4 August 21, 2006

lineup for a game, the schedule, or even the won-loss record--may not be saved when the season is

over.

Authority, Facts, and Credibility in This Community

Authority during games is divided between the coach and the umpire. The coach assigns positions,

determines the batting order, and tells a base runner whether to keep running. The umpire has the

final say on whether a pitch is a ball or strike and whether a runner is safe or out. Team members

rarely challenge a decision openly during a game.

Semanticists believe that only observations are facts. However, on our team, a Afact@ can be

anything the majority of players believe to be true, even though this belief is based on what

someone says. If someone who knows a great deal about the game says that a base runner was safe

when the umpire called him out, most of the teammates would agree that the runner was indeed safe

but that the umpire made the wrong call. Semantics would say that the team's theory that the runner

was safe was an inference, not a fact.

In semantics, inferences are things that individuals can prove to be true. An inference for this

softball team is a belief or theory about something based on observations. For example, if a

player pops up every time he bats, he is probably dropping his back shoulder. However, the

person inferring the cause hasn't consciously observed the dropped shoulder; instead, the

inference could be based on knowledge of the game and reading. Making valid inferences is one

way to gain credibility.

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Module 02 - Adapting Your Message to Your Audience

The Role of the Team for the Church and the Players

Pickerington Church of the Nazarene sees softball as recreation. It's not surprising that most of the

team’s communication serves a social function. Baseball is America's pastime, and softball is our

church's pastime. It's fun for the whole family. People don’t get beer spilled on them, nor do they

have to sit far away from the field. All they do is come and watch grown men relive their youth. For

the men on the team, it's like playing on the majors. Well, almost. The season is over now; the

softball bats need to be stored away for next year. Winter will soon be here. Then one warm spring

day, the team will decide to have practice. That's when the fun begins.

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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Module 02 - Adapting Your Message to Your Audience

Appendix 2-I: Organizational Culture Analysis

September 23, 2006

To: Kitty Locker

From: Theresa Davis

Subject: The Organizational Culture of My Wednesday Night Weight Watchers Group

Weight Watchers is an international organization of people who have weight problems. Anyone who

is overweight can join the program by paying an initial service fee and then a weekly membership

fee. The main purpose of Weight Watchers is to help people lose weight safely. To a certain extent,

each class is a subculture, since different leaders have different styles. I will analyze the culture of

the Wednesday night group in Bexley.

What Happens at a Typical Meeting

The first half hour is taken up with paying the weekly fee and getting “weighed in.” The scales are

arranged so no one but the member and the leader can see the weight. Members sometimes talk

about their problems with the leader at the scales, but since there is usually a line, the leader asks

people who have time-consuming concerns to stay after the meeting. After they've weighed in,

members sit in chairs arranged in rows. Some people talk to each other; some people read the

materials.

After everyone is weighed, the leader gives an inspiring 40-minute talk on our struggle to lose

weight. She opens by telling her name and the story of her own weight loss. My leader lost 164

pounds three years ago as a Weight Watchers member. Next, the leader usually asks how the past

week went, what went well, and whether people used the strategies from the previous week. Each

meeting has a topic: dealing with holidays, handling stress, finding ways to overcome setbacks.

Sometimes the lecturer does most of the talking; sometimes members ask a lot of questions and

share concerns and strategies with each other.

Learning about the Organization

New members receive a booklet that talks not only about losing weight but also about the Weight

Watchers philosophy. Later on, the member will get other booklets--on exercise, dining out, and

dealing with eating challenges. Sometimes the leader distributes handouts, either official Weight

Watchers information or things she has brought. A free newsletter is distributed once a month.

Members can buy cookbooks and subscribe to the Weight Watchers magazine.

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Module 02 - Adapting Your Message to Your Audience

Appendix 2-J: Organizational Culture Analysis

Kitty O. Locker 2 September 23, 2006

Oral and interpersonal channels are even more important. Members are encouraged to get to know

each other. Although the leader often lectures, questions and discussion are encouraged. There's lots

of informal discussion at the scales and after meetings.

Visual channels are also used. Each leader brings a picture of her “before” self. Sometimes leaders

bring food to be weighed or measured to discuss portion size.

Success in Weight Watchers

New members often ask, “What does it take to be successful on the Weight Watchers program?”

Basically, there are four steps.

Admit to yourself that you have a weight problem.

Establish the desire to lose weight.

Establish the dedication to stick with the program by following the diet and attending the meetings.

Learn to like yourself.

People who expect immediate success or who have not come to terms with their feelings and their

bodies are less likely to be successful, even if they initially lose weight.

Someone who failed the program is a woman who lost 30 pounds in four months and then gained it

all back plus 20 additional pounds. She allowed a personal crisis to throw her off course, and she

never got back on the program. Now she hates the way she looks. She complains about her weight

but does nothing about it. She could have continued to come to meetings and turned to the group for

the support she needed to get through a stressful situation. She feels that Weight Watchers failed her,

but really she failed Weight Watchers.

If people follow the plan closely, it works. Cheating on the diet defeats the purpose. A woman who

joined six weeks ago has only lost half a pound. She is frustrated, but she is not successful because

she does not follow the program. She has not established the dedication needed for success.

In contrast, another woman is a good example of overcoming challenges and being in control. This

woman obviously loves to eat because she easily weighs over 230 pounds. But a few weeks ago she

went to the state fair and instead of eating all the fattening food sold there, she packed her own

lunch and stayed on program.

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Module 02 - Adapting Your Message to Your Audience

Appendix 2-K: Organizational Culture Analysis

Kitty O. Locker 3 September 23, 2006

My group leader is a “hero” to group members. She takes a great interest in our group and her

dedication is sincere. She wants to see everyone succeed. Also she is not ashamed of who she was

before she lost weight. She passes around photographs of herself when she was fat and inspires

others to lose weight.

Rituals and Rewards of Weight Watchers

Weighing in at every meeting is the most obvious ritual. Another ritual is announcing the total

weight lost by the group that week.

Rewards are so common they are almost rituals, too. Members who have lost 10 pounds get red

ribbons; they get gold stars to put on the ribbon for each additional 10-pound loss. People who are

in “new numbers” (down into a lower number in the tens column) get silver stars to put by the

weight in the membership book. People also get stickers or coupons for exercising or drinking the

full eight glasses of water a day. Often the group claps for people who share specific weight losses

with the group--even small ones.

A member who reaches goal weight gets a certificate and a silver pin. When he or she maintains

goal weight for six weeks, the member gets a gold pin which together with the silver pin is a

stylized “WW” and becomes a lifetime member. Lifetime members attend meetings free as long as

they check in once a month and don’t go over two pounds over goal weight. Someone who is more

than two pounds over pays the weekly fee (not the initial fee) until he or she is back to goal.

Why Choose the Weight Watchers Program?

I joined the program because I know several people who lost weight on it. I did not know of any other weight loss

program that has the success that Weight Watchers does. The people in my group and my leader are very supportive.

Also, Weight Watchers is affordable. There is a small registration fee and a weekly membership fee. I don’t have to

buy special food, so the program is economical as well as effective.

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